We provide IT Staff Augmentation Services!

Customer Service Representative Resume

SUMMARY:

  • To obtain a position with a prospering company where I can utilize my civilian and military skill sets.
  • To bring a level of professionalism to the company, and to be a key player in its growth and future prosperity.
  • Army Veteran with a background in leadership, management, supervision, human resources management, training, teaching and motivating teams and individuals.
  • Dynamic, performance - focused professional with a solid commitment to performing at maximum potential through continual improvement; dedicated to achieving, maintain, and raising the highest level of standards.
  • Skilled communicator, also known for exemplary time-management skills while operating in a high stress, high stakes environment.

AREAS OF EXPERTISE:

  • Customer Service
  • Multi- Tasking
  • Active Listening
  • Organizational Leadership
  • Team Building
  • Client Relations

EXPERIENCE:

Confidential

Customer Service Representative

Responsibilities:

  • Updating client accounts and updating the customer’s services and products.
  • Trained to utilize upselling techniques and product knowledge.
  • Receives inbound and outbound service calls for clients also receives sales calls for Commercial Accounts.

Confidential

Work study Student

Responsibilities:

  • Photographed all equipment and location in facilities department, and recorded into a VA database system
  • Provided all clerical functions, faxing, filing, phones, and copy/scanning/customer service
  • Worked as Safety Clerk, monthly meeting with VA Fire Marshall for action reports and updates. Updated all transmittal forms for MSDS logs throughout the Veterans Hospital.

Confidential

Inbound/Outbound Client Services Rep

Responsibilities:

  • Provided excellent inbound/outbound Commercial and Residential client service.
  • Administered credit card transactions, refunds, account information and updates.
  • Instrumental in utilizing up selling techniques, soft sales and product knowledge

Confidential

Floors Sales Fine Persian Area Rugs and Servicer

Responsibilities:

  • Duties Included direct customer floor sales, designing custom rugs, providing deliveries and pickups for fine rugs. Gained the ability to Identifying rugs by stich and rug pattern.
  • Provided shipping and receiving duties, Confidential and Confidential /scanning incoming and outgoing packages for the design department and rug depts.
  • Responsible for services 7 Baker Brother Store locations throughout Arizona. Servicing rugs and keeping an up to date database and serial numbers on locations and type of rug.

Confidential

Customer Service Representative

Responsibilities:

  • Maintained high sales volume, utilizing CRM predictive dialer.
  • Provided Confidential residential and commercial account services.
  • Up Selling / soft selling and product knowledge.
  • Achieved Confidential etiquette Life size Trophy award in 2003.
  • Filmed commercial for the Friends and Family campaign.
  • Also maintained daily excellence stats for quota margins and sales volume.
  • Maintained various weekly sales awards via internal analytics for the time period.

Confidential

Home Health Aide/Caregiver

Responsibilities:

  • Provided timely compassion and assistance to elderly individuals who are disadvantaged by a disability.
  • Provided bathing, dressing, breakfast, lunch, dinner, cleaning when needed, transportation service, medication, and appointment calls.
  • Assisted Clients with dressing, and basic hygiene services.
  • Watched diligently for signs of medical issues and complications.

Hire Now