Customer Service Representative Resume

SUMMARY:

To obtain a position with a prospering company where I can utilize my civilian and military skill sets.
To bring a level of professionalism to the company, and to be a key player in its growth and future prosperity.
Army Veteran with a background in leadership, management, supervision, human resources management, training, teaching and motivating teams and individuals.
Dynamic, performance - focused professional with a solid commitment to performing at maximum potential through continual improvement; dedicated to achieving, maintain, and raising the highest level of standards.
Skilled communicator, also known for exemplary time-management skills while operating in a high stress, high stakes environment.

AREAS OF EXPERTISE:

EXPERIENCE:

Confidential

Customer Service Representative

Responsibilities:

Updating client accounts and updating the customer’s services and products.
Trained to utilize upselling techniques and product knowledge.
Receives inbound and outbound service calls for clients also receives sales calls for Commercial Accounts.

Confidential

Work study Student

Responsibilities:

Photographed all equipment and location in facilities department, and recorded into a VA database system
Provided all clerical functions, faxing, filing, phones, and copy/scanning/customer service
Worked as Safety Clerk, monthly meeting with VA Fire Marshall for action reports and updates. Updated all transmittal forms for MSDS logs throughout the Veterans Hospital.

Confidential

Inbound/Outbound Client Services Rep

Responsibilities:

Provided excellent inbound/outbound Commercial and Residential client service.
Administered credit card transactions, refunds, account information and updates.
Instrumental in utilizing up selling techniques, soft sales and product knowledge

Confidential

Floors Sales Fine Persian Area Rugs and Servicer

Responsibilities:

Duties Included direct customer floor sales, designing custom rugs, providing deliveries and pickups for fine rugs. Gained the ability to Identifying rugs by stich and rug pattern.
Provided shipping and receiving duties, Confidential and Confidential /scanning incoming and outgoing packages for the design department and rug depts.
Responsible for services 7 Baker Brother Store locations throughout Arizona. Servicing rugs and keeping an up to date database and serial numbers on locations and type of rug.

Confidential

Customer Service Representative

Responsibilities:

Maintained high sales volume, utilizing CRM predictive dialer.
Provided Confidential residential and commercial account services.
Up Selling / soft selling and product knowledge.
Achieved Confidential etiquette Life size Trophy award in 2003.
Filmed commercial for the Friends and Family campaign.
Also maintained daily excellence stats for quota margins and sales volume.
Maintained various weekly sales awards via internal analytics for the time period.

Confidential

Home Health Aide/Caregiver

Responsibilities:

Provided timely compassion and assistance to elderly individuals who are disadvantaged by a disability.
Provided bathing, dressing, breakfast, lunch, dinner, cleaning when needed, transportation service, medication, and appointment calls.
Assisted Clients with dressing, and basic hygiene services.
Watched diligently for signs of medical issues and complications.