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Lead Infrastructure Engineer Resume

PROFESSIONAL EXPERIENCE:

Lead Infrastructure Engineer

Confidential

Applications: PULSE VPN, XenDesktop, Windows 10, Skype, Office 365, Citrix, HP Client Automation

  • Manage batch migrations of Exchange mailboxes to Office 365 E3
  • Managed security, group policy objects, and user accounts in Azure Active Directory
  • Own Root Cause Analysis and Problem Management for organization Identity Management environment
  • Assist and guided application integration into Directory service including LDAP(S), and service account management
  • Creating rules and resolving issues with Mail Flow, Mail Rules, Inbound & Outbound Connectors
  • Deploying Applications via Citrix Workspace Cloud, HP Client automation tool, and SCCM
  • Powershell scripting to manage Windows 10 updates and patches to workstations and Dell tablets
  • Managed, triaged, and assigned support tickets remotely using RDP and Skype for Business pertaining to network sites, hardware and web application issues across client infrastructure
  • Connect users to HP Autonomy Connected Backup
  • Troubleshoot Skype for Business and Outlook contact sync issues

Cloud Support Engineer

Confidential

Applications: MSFT Azure, Powershell, Office 365, ADFS, MFCMAPI, EWS Editor, Sharepoint

  • Support network administrators in new setups for Office 365 Business accounts
  • Guide and Assist in migrations from on - premises Exchange, Terminal, Domain Controllers, and Active Directory servers to Office 365 Online Service
  • Assisted in setting up hybrid organizations on-premise domain controllers with Active Directory Connect/Sync and Active Directory Federation Services
  • Microsoft Identity Manager to manager user SharePoint profiles
  • SSO - Single Sign On with hybrid environments to provide end users 1 set of credentials over all devices
  • Powershell scripting to modify users and run reports
  • Evaluated Outlook Web Application Log files for bugs
  • Used MFCMAPI to troubleshoot and fix users’ corrupted mailboxes
  • Assist in data recovery with Exchange Online Archiving
  • Worked on two cross functional teams supporting Hotmail.com migration for Outlook Web Application and Outlook Desktop
  • Created SharePoint site for internal usage containing links to knowledge base documents and ticket management

System Consultant

Confidential

Applications: Salesforce, Active Directory, Jira, Oracle, Crystal Reports

  • Provided video conference training
  • Created, updated and modified client databases for BI reporting utilizing SQL scripting
  • Documented and reported Risk Information Management SAAS, functionality upgrades, and bugs on Jira
  • Supported fortune 500 company clients while rotating on call nights and weekends
  • Tested application on Virtual Machines for reported bug replication
  • Apart of SCRUM team who participated in monthly meetings.

I.T. Consultant

Confidential

Applications: MSFT Server 08, Active Directory, LogMeIn, OneCall, Remote, Android App

  • Supported and implemented Linux/Windows Workstations, mobile devices, servers, routers, and switches
  • Managed project purchases, hardware inventory, and software licensing
  • Managed One Call Now automated notification system
  • Created website including HTML, Java, PHP, and MySQL
  • Created android mobile application, school intranet system, and LMS Training
  • Performed system administrator duties via Active Directory, Spiceworks, and Norton Antivirus Software

Support Engineer

Confidential

Applications: Active Directory, Mobi Mobility Management, Android OS, Treole, Teamviewer, LogMeIn

  • Supported 5K+ Acosta Sales and Marketing Users
  • Administered Remote support for mobile devices running Windows, Blackberry OS, and Android via Mobi Mobility Management
  • Managed users’ VPN, GPOs, proxy settings, and password resets
  • Setup device orders and deployments
  • Supported Samsung tablet, HP 5013, HP 2103, Motorola HTC Tilt, MC65 and ES40

Telephony Coordinator

Confidential

Applications: Active Directory, Windows Server 2000, Outlook, Visio, Incontact

  • Managed 150 local and remote agents call volume and call routing
  • Managed networked printer errors, shared files, and access
  • Designed call routing infrastructure
  • Increased productivity after I programmed a web application that integrated all the agent tools needed to carry daily operations
  • Converted call center analog phone system to VOIP

IT Support Specialist

Confidential

Applications: Office 2007, Excel, PowerPoint

  • Managed netbook inventory for government program provided by Confidential
  • Trained users on Microsoft Office applications
  • Recorded and edited program promotional content.
  • Managed audio and video equipment for presentations

Biological Data Technichian

Confidential

Applications: Regions 10 Manager, FrontPage, Adobe PDF

  • Converted hardcopy bio-research documents into PDF documents
  • Created and updated regional database of bio-research documents
  • Updated Confidential Southeast Region website
  • Trained users on database updating process

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