Lead Infrastructure Engineer Resume

PROFESSIONAL EXPERIENCE:

Lead Infrastructure Engineer

Confidential

Applications: PULSE VPN, XenDesktop, Windows 10, Skype, Office 365, Citrix, HP Client Automation

Manage batch migrations of Exchange mailboxes to Office 365 E3
Managed security, group policy objects, and user accounts in Azure Active Directory
Own Root Cause Analysis and Problem Management for organization Identity Management environment
Assist and guided application integration into Directory service including LDAP(S), and service account management
Creating rules and resolving issues with Mail Flow, Mail Rules, Inbound & Outbound Connectors
Deploying Applications via Citrix Workspace Cloud, HP Client automation tool, and SCCM
Powershell scripting to manage Windows 10 updates and patches to workstations and Dell tablets
Managed, triaged, and assigned support tickets remotely using RDP and Skype for Business pertaining to network sites, hardware and web application issues across client infrastructure
Connect users to HP Autonomy Connected Backup
Troubleshoot Skype for Business and Outlook contact sync issues

Cloud Support Engineer

Confidential

Applications: MSFT Azure, Powershell, Office 365, ADFS, MFCMAPI, EWS Editor, Sharepoint

Support network administrators in new setups for Office 365 Business accounts
Guide and Assist in migrations from on - premises Exchange, Terminal, Domain Controllers, and Active Directory servers to Office 365 Online Service
Assisted in setting up hybrid organizations on-premise domain controllers with Active Directory Connect/Sync and Active Directory Federation Services
Microsoft Identity Manager to manager user SharePoint profiles
SSO - Single Sign On with hybrid environments to provide end users 1 set of credentials over all devices
Powershell scripting to modify users and run reports
Evaluated Outlook Web Application Log files for bugs
Used MFCMAPI to troubleshoot and fix users’ corrupted mailboxes
Assist in data recovery with Exchange Online Archiving
Worked on two cross functional teams supporting Hotmail.com migration for Outlook Web Application and Outlook Desktop
Created SharePoint site for internal usage containing links to knowledge base documents and ticket management

System Consultant

Confidential

Applications: Salesforce, Active Directory, Jira, Oracle, Crystal Reports

Provided video conference training
Created, updated and modified client databases for BI reporting utilizing SQL scripting
Documented and reported Risk Information Management SAAS, functionality upgrades, and bugs on Jira
Supported fortune 500 company clients while rotating on call nights and weekends
Tested application on Virtual Machines for reported bug replication
Apart of SCRUM team who participated in monthly meetings.

I.T. Consultant

Confidential

Applications: MSFT Server 08, Active Directory, LogMeIn, OneCall, Remote, Android App

Supported and implemented Linux/Windows Workstations, mobile devices, servers, routers, and switches
Managed project purchases, hardware inventory, and software licensing
Managed One Call Now automated notification system
Created website including HTML, Java, PHP, and MySQL
Created android mobile application, school intranet system, and LMS Training
Performed system administrator duties via Active Directory, Spiceworks, and Norton Antivirus Software

Support Engineer

Confidential

Applications: Active Directory, Mobi Mobility Management, Android OS, Treole, Teamviewer, LogMeIn

Supported 5K+ Acosta Sales and Marketing Users
Administered Remote support for mobile devices running Windows, Blackberry OS, and Android via Mobi Mobility Management
Managed users’ VPN, GPOs, proxy settings, and password resets
Setup device orders and deployments
Supported Samsung tablet, HP 5013, HP 2103, Motorola HTC Tilt, MC65 and ES40

Telephony Coordinator

Confidential

Applications: Active Directory, Windows Server 2000, Outlook, Visio, Incontact

Managed 150 local and remote agents call volume and call routing
Managed networked printer errors, shared files, and access
Designed call routing infrastructure
Increased productivity after I programmed a web application that integrated all the agent tools needed to carry daily operations
Converted call center analog phone system to VOIP

IT Support Specialist

Confidential

Applications: Office 2007, Excel, PowerPoint

Biological Data Technichian

Confidential

Applications: Regions 10 Manager, FrontPage, Adobe PDF