SUMMARY:

• Knowledge with multiple applications used to identify and remove malware
• Knowledge using hard drive encrypting software such as TPM and BitLocker
• Setup sandbox environments for testing software patches/Upgrades and execution
• Knowledge using switches and switchport security
• Experience with and knowledge of using cyber security tools such as firewalls, VPNs, Encrypted mailing/messaging, file encryption, entire drive encryptions, remote wiping, secure wipe methods, anti - malware and anti-virus software, browser add-ons and configurations
• Knowledge with firewalls stateful, stateless, and UTM software
• Experience with setting up VPNs OVPN and L2TP
• Experience with setting up firewall rules both inbound and outbound on Windows Firewall and router ACLs
• Experience with image deployment across networks and loading virtual machines with images that are set for regular use
• Experience with backups to on site storages, cloud storages, and different drives. Also labeling data types
• Knowledge in using and identifying Use of C++, Python, and Java
• Experience using and deploying multi-factor identification for VPN use or signing in to secured areas (token generators etc.)
• Experience using and troubleshooting VPN, Firewall both Host Based and network based, And proxy servers
• Experience finding and quarantining all types of malware on operating systems without the loss of data
• Experience setting up hardware ex. Routers, WAPs, and other types of LAN and WiFi
• Experience with configuring and troubleshooting internet ports TCP/UDP and setting up DHCP static IPs WANs LANs MANs and older technologies such as dial up.
• Experience using and editing windows registry importing DLLs and troubleshooting start up registry errors
• Experience using active directory and Azure creating/assigning user accounts troubleshot account issues and setting up group policies and groups
• Experience using SCCM to install/remove drivers/applications
• Experience with Remedy, connect wise, and wiki workflow ticketing systems
• Experience troubleshooting software, applications, and device drivers
• Able to work with and troubleshoot multiple desktop and mobile operating systems I.e,. Windows, all Linux Distributions, iOS, OSX, and android
• Fixed common printer problems
• Languages spoken fluent English, fluent Pashto, moderate Farsi/Dari, novice Arabic, novice Spanish
• Typing 65+ WPM

PROFESSIONAL EXPERIENCE:

Confidential

Computer Technician, Tier 3

• Tier 3 Computer Technician responsible for systems that had to be configured, installed Oss and VMs to specific machines viewed logs and system heartbeats had dealt with network printer issues and escalated issues related to system slowness, application troubleshooting replaced computer components and security on both host based and network based systems responsible for device auditing to users.
• Audited devices for the company including setup of networked pcs, using azure
• Setup groups for different department and assigned users rights using principles of least privilege
• Setup TPM and BitLocker on drives
• Responsible for the destruction of hard drives identified, contained, and removed malicious activity on PCs on the network
• Setup login attempt lock out, password complexity, password expiration settings, and password history setup geo location, impossible travel, and other alerts on the azure domain troubleshot troubling PC’s both desktop and laptop and occasionally tablets and smart phones
• In charge of the maintenance on networks including the WAPs the server room diagnostics VoIP phones, switches etc.
• Setup switches, placed media converters pulled cabling and made sure network ran optimally
• Setup ACL rules network wide for users and servers
• Setup permissions on files shared over the network, setup network drives for different departments
• Adjusted firewalls on both routers and built in OS firewalls using different frequencies firewall rules
• Examined malicious activity on Mail Servers
• Used event viewer in conjunction with azure to view logs of unwanted/ malicious activity as well as to fix issues on the PC
• Created ways for auditing users and the company items in use helped setup an app store environment using whitelisted apps through our Azure Cloud AD
• Ran scripts to automate procedures on newly installed OS's on company Hardware

Confidential

USPTO Administrator

• Administrating active directory for US patents and trademark office(reset passwords, restoring and backing up data, setting up back up times for different groups of users setup VPNs and software related to job roles)
• Installed multiple network cables and routers
• Setup users with backup groups and times for daily backups
• Installed and configured encryption software
• Diagnose and identify problems and provide root cause analyses and recommendations to management as well as end users.
• Maintain software installation, upgrades, and troubleshooting via SCCM
• Performed mass laptop imaging and baseline per USPTO’s laptop requirements, as well as test and ensure proper device hardening and functionality before deployment
• Performed optimization by removing malwares from server registries and user laptops,
• Setup BitLocker on drives

Confidential

Team Lead Support Technician

• Hired and managed a team. Was the on call device troubleshooter to multiple locations daily
• Taught others how to use and maneuver devices for work and taught how to record data
• Setup Group BAC with the company
• Setup login attempt lock out, password complexity, password expiration settings, and password history
• Extracted raw data onto company cloud servers using S3 with AWS
• Won multiple state and federal contracts for the company due to the work of my team
• Worked with civil engineers and law enforcement with our accumulated data
• Managed active directory (created accounts, deleted accounts, elevated privileges etc.)
• Responsible for storing and securing company data
• Setup Group BAC with the company
• Built computers and setup security on the PCs by encrypting drives, setting up Host Based ACL, whitelist MAC filtering, and network based ACL rules

Confidential

Support Technician

• Set up computers built for purposes of scaling, Set up cameras used for counts, Worked and troubleshot on devices in use for civil engineers, Worked and troubleshot on devices in use for civil engineers, Worked and troubleshot on devices in use for civil engineers
• Created user accounts and elevated user access with Group BAC
• Through the work of my team and myself we were granted multiple government contracts
• Was deployed to multiple locations across state lines for teaching and deploying troubleshooting solutions for special embedded devices
• Created user accounts and elevated user access depending on authorization
• Responsible for storing and securing company data
• Resolved common domain/ active directory issues, changing passwords setting passwords requirements removing/creating accounts setting privileges etc.

Confidential

Sales Rep

• Worked on multiple mobile operating systems such as Android, iOS, Windows phones, and blackberry’s
• Taught customers how to secure their tethering/MiFi devices
• Configured mail servers for customers with their employers
• Worked on many issues with disgruntled customers including phone lockups, rapid battery drain and disabled application use
• Troubleshot computer issues installed and updated software when necessary set up auto installation of patches
• Created and taught how to use cloud accounts for customers
• Was sent to other Verizon locations to teach how to operate mobile devices and how to operate with our Verizon sales interface
• Set up devices for future problems (Updates, patches, etc.)
• Troubleshot computer issues installed and updated software when necessary set up auto installation of patches