Client Services Specialist Resume Charlotte, NC - Hire IT People

PROFESSIONAL EXPERIENCE:

Client Services Specialist

Confidential, Charlotte, NC

Responsibilities:

Front desk duties for a full - service Veterinary Hospital and boarding facility. scheduling of clientele, processing of various monthly reports, acting as liaison between clientele and doctors, providing care and treatment for patients, and sales of inventory and services.

Business Manager

Confidential, Charlotte, NC

Responsibilities:

Direct and manage the accounting and operational functions of a privately held Linux software development firm.
Prepare and process monthly invoicing, sales quotes, marketing materials, collections, and work with clientele as liaison during network conversion projects.

Office Manager

Confidential, Charlotte, NC

Responsibilities:

Reduced accounts receivables with revised collection methods and increased profitability.
Assisted Veterinarians in surgery and laboratory work and provided treatment and care for in-house patients.
Created, prepared and produced a quarterly newsletter for the Clinic.
Prepared all monthly reports for owners.

Business Manager

Confidential, Charlotte, NC

Responsibilities:

Directed and managed the accounting and operational functions of a records management firm with two locations in the Carolinas.
Reviewed and documented the business practices of the overall company to recover lost revenue and to provide a structured and controlled financial environment.
Prepared financial reports for Board of Directors/Shareholders and top management.
Increased profitability of both companies within eighteen and implemented new compensation structure for entire company.

Office Manager

Confidential, Charlotte, NC

Responsibilities:

Automated inventory control system and reduced accounts receivables with revised collection methods and increased profitability.
Assisted Veterinarians in surgery and laboratory work and provided treatment and care for in-house patients.
Managed an administrative staff of five personnel.

Project Accounting Administrator

Confidential, Charlotte, NC

Responsibilities:

Managed the administrative support for six Territory Managers and the Mid-Atlantic Region Group Vice President.
Coordinated the administration of the Region’s accounting activities consisting of weekly payroll administration and expense reimbursement tracking for 225 employees and independent contractors.
Coordinated the client billing activities and served as a Human Resources liaison.
Responsible for facility asset management and branch office equipment maintenance and acquisition/procurement.
Coordinated vendor relationships with regard to branch consumables and supplies and coordinated branch office space, telephone and workstation support for private contractors and branch personnel.

Executive Assistant to President & CEO and the Executive Director

Confidential, Lexington, KY

Responsibilities:

Administrator to the President & Chief Executive Officer and the Executive Director of this holding company with four independent Confidential Care companies.
Performed daily tracking of the CEO’s stock and mutual fund portfolios and coordinated trading activities.
Designed promotional brochures and marketing presentation. Implemented the holding company’s new accounting system.
Served as the Project Manager of the company’s Internet web site design project.
Coordinated personal and corporate social events such as corporate dinners and outings; community engagements; private parties, etc.