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AREAS OF EXPERTISE:

• Data reporting & analytics
• Higher Education Administration
• Salesforce Reporting
• Client Management
• Operations Management
• Customer Relations
• Higher Ed Accreditation
• R egulatory Compliance
• Performance Analysis

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PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Accreditation Analyst

Responsibilities:

• Manage the compilation and analysis of data for annual CAEP accreditation and Title II regulatory compliance reporting
• Assist Dean’s Office by responding to inquiries regarding regulatory policies, accreditation processes, and data requests
• Work with GW information systems to centralize graduate school’s various data systems and reports into Tableau data visualization software for school of education
• Facilitate programmatic changes with school stakeholders and department chairs to aid them in aligning programs to ever shifting accreditation standards and requirements
• Represent the school of ed as a data steward for the GW Data Governance Committee
• Process stakeholder ad hoc data requests using Banner SIS and university data warehouse system
• Analyze and synthesize data for annual State and Federal accountability reports.
• Provide budgetary oversight for department
• Prepare correspondence and institutional reports in collaboration with department chairs for various national accrediting bodies

Confidential, Landover, Maryland

Regional Manager/Operations Specialist

Responsibilities:

• Supervised and mentored team of Candidate Placement Specialists responsible for placing nursing interns in fieldwork sites in support of higher education MSN programs managing daily, weekly, and annual performance reporting to Sr. Leadership.
• Served as the primary liaison between the MSN team and various university stakeholders.
• Responsible for continuous maintenance and reporting of high - level data analytics via Salesforce to internal and university stakeholders related to the MSN candidate placement department.

Licensure & Operations Team Lead

Confidential

Responsibilities:

• Led contract process team to ensure that legal contracts between university partner and various state entities were executed in a timely and accurate manner.
• Served as team lead and managed a team of Candidate Placement Specialists responsible for placing education majors in field work sites.
• Used Salesforce to conduct data analysis of team performance, progress and trends for internal management and client stakeholders
• Trained and mentored new team members on credential and candidate placement process.
• Managed operations and process improvement for the candidate placement team

Licensure and Compliance Manager

Confidential

Responsibilities:

• Promoted to develop and run a compliance department supporting students seeking a teacher license through the Confidential .
• Responsible for analyzing and reporting program and student data in Salesforce to internal and university stakeholders.
• Served as subject matter expert and the central corporate source of nationwide and international teaching regulations supporting internal teams as well as university stakeholders.
• Built out exam preparation course in Moodle environment to help aid candidate matriculation through partner’s teacher preparation programs
• Served on core team to help university partner gain Confidential accreditation and Confidential re-accreditation.
• Coordinated with the Candidate Placement Team to ensure that students’ field work was in consonance with both university requirements as well as state education regulations.
• Collaboratively worked with every state’s Department of Education to ensure that the university program constantly aligned with state education regulations.

Student Manager

Confidential

Responsibilities:

• Promoted to help run a newly created applicant management department that was responsible for ensuring student success and retention for incoming applicants in the graduate school of education at Confidential
• Successfully assessed, targeted, and rectified weak points in the sales cycle procedure of Admissions Counselors to improve the company’s overall intake process.
• Trained new and current Admissions Counselors on the sales cycle while incorporating improvements to both individual and team performance.
• Contacted, built rapport, and mentored program applicants to ensure that they were fully prepared and ready to commit to the university academic requirements.
• Worked closely with individual applicants to evaluate and resolve any outstanding issues that may have impeded or prevented successful program enrollment.

Admissions Counselor/Educational Sales

Confidential

Responsibilities:

• Hired as one of first 8 educational sales representative for company
• Engaged with prospective Confidential Master of Arts in Teaching students, marketing the program and coaching candidates through successful application.
• Tracked interested students from initial lead to completed application by helping them to navigate the enrollment process and all required documentation.
• Maintained and continuously exceeded monthly team goals.
• Responsible for training new Admissions Counselors on recruiting processes and procedures.

Confidential, Millersville, Maryland

Professional Recruiter

Responsibilities:

• Started as an Aerospace and Defense recruiter and was soon promoted to lead the burgeoning Industrial vertical division within the Engineering sector of the company.
• Served as recruiting project manager for several major industrial projects in support of clients throughout MD & VA.
• Trained new recruiters on protocol, policies, procedures, and techniques required of the staffing industry.