CUSTOMER SERVICE ASSOCIATE Resume Arlington, Virginia - Hire IT People

PROFESSIONAL SUMMARY:

Experienced software developer skilled in developing project plans, managing and tracking project execution, designing prototypes and assisting with usability testing, developing and executing test scenarios.
Proficient in utilizing formal software development methodologies and best practices.
Skilled in communicating with internal departments, management, and meeting customer expectations.
Possess a successful track record meeting project milestones and developing long - term relationships with clients.
Strong history of successful project completions and proficient in applications requiring, JavaScript, PL/SQL, Oracle 11g Developer & Administrator, HTML, DHTML.

WORK EXPERIENCE:

CUSTOMER SERVICE ASSOCIATE

Confidential, Arlington, Virginia

Responsibilities:

Afforded high quality customer service representation and enhanced associate relationships while serving in customer service areas.
Strong ability to multi-task and enhance work flow in high-paced environment.

PARTNER

Confidential, Washington, DC

Responsibilities:

Responsible for timely pick-up and drop-off of clients at local events and destinations.
Provided hands on assistance with loading and unloading luggage.
Extensive knowledge and experience navigating issues related to transportation, traffic, and thoroughfares in the D.C. metro area.

DEPARTMENT SUPERVISOR

Confidential, Fairfax, Virginia

Responsibilities:

Oversaw work activity within the department.
Communicated organization’s objective to associates.
Supervised associates’ schedule, work time and training within the department.
Trained and developed associates’ customer service skills and product knowledge.
Evaluated associates’ performance.
Assisted with new hire interviews.
Managed profitability through report analysis, identifying trends, defining problems and developing appropriate responses.

CASE MANAGER

Confidential, Washington, DC

Responsibilities:

Provided individualized and client-centered assessments.
Identified aims and goals to meet client's needs.
Facilitated and innovated access to appropriate resources in order to meet clients’ needs.
Implemented and coordinated community rehabilitation programs.
Monitored long-term needs of clients.
Assisted clients with accessing wide range of services and referrals.

SOFTWARE ENGINEER

Confidential

Responsibilities:

Responsible for development, maintenance, operation and network management of four satellite control centers using FORTRAN, Pascal and Assembly.
Specified SCC software requirements in co-ordination with satellite operations engineers.
Participated in the evaluation of proposals for implementation of SCC software changes.
Followed up on SCC software development projects and SCC software maintenance activities covering reviewing design documentation, reviewing test plans, testing software in factory and on-site.
Participated in the software maintenance activities of the SCC software (e.g. analysis of code changes, modification of the application code, and preparation of new software releases). Maintained SCC software and its associated documentation under configuration control.
Provided support to the SCC operations team.
Participated in the preparation, testing and installation of new SCC software.
Designed and implemented a satellite telemetry processing system using PASCAL & Assembly.