SUMMARY:

• Prentiss has over 19+ years’ experience as IT support, Data Center and Desktop Support.
• Installs, configures and troubleshoots Desktop systems, workstations, Laptops, Tablets, Servers, data center.
• Provided Troubleshooting, repair, maintenance and installation of Data Center, Responded to customer e - mails within company structure and guidelines
• Maintenance of servers, PCs, printers, plotters, and optical data storage units and kiosk systems. Performed all Break/fix on various peripherals, installation and management.
• Maintenance of servers, PCs, printers, plotters, and optical data storage units and kiosk systems. Performed all Break/fix on various peripherals, installation and management.

TECHNICAL SKILLS:

• Data Center Support 15 plus yrs.
• Data Center Structured Cabling 15 plus yrs.
• Windows OS (7,8,10, XP)
• Blade Servers (BL870c, BL890c, C3000, C7000)
• Asset Tagging
• Net Apps
• Remedy Ticketing System
• MS Office Suite
• All Break fix Issues

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Handled monitoring, troubleshooting and resolution activities for Internal and External applications
• Configured all new servers with images for deployment
• Racked/stacked and support all servers
• Work with vendors and provided 24hrs support for data center
• Provided over the phone support to customer’s
• Handled installation and management of network cabling and terminations
• Maintenance of servers, performed all Break/fix on various peripherals, installation and management
• Performed all structured cabling and cable management of data center

Confidential

Responsibilities:

• Responsible for day to day operation of data center
• Rack/ Stack and relocated of 1200+ servers and installed new systems
• Decommissioned all old servers and Relocated all new servers to new location
• Participated in the design and construction oversight of building additional data centers
• Directed and assisted 3rd party vendors to relocate Net Apps equipment
• Provided over the phone support to vendors and clients

Data Center Support

Responsibilities: -

• Handled day to day data center support, monitoring, troubleshooting and resolution activities for Internal and External applications
• Performed 24x7 Tier 1 and Tier 2 support as assigned/scheduled, which included responding to application alerts received via cell phone or pager
• The environments are busy, a combination of using a ticket system to manage support requests, and also customer walk-ins / direct “shoulder-taps”.
• Working as break fix with recognized technology brands as Lenovo, Dell, HP and certified by Dell and Lenovo to request parts to fix hardware issues and software support to their equipment.
• Installs, configures and troubleshoots Desktop systems, workstations, Laptops, Tablets, Servers, data center.
• Provide Troubleshooting, repair, maintenance and installation of Data Center
• Took ownership of application outages and notified support teams to join a bridge and provide clear and decisive details of what the issue is within the required Service Level Agreement to resolve
• Provided technical support to the Data Centers all cat 5 and cat 6 cabling and all patch labeling work in closet
• Configured all new servers with images for deployment and racked/stacked all servers
• Work with vendors and provided 24hrs support for data center
• Provided over the phone support to customer’s

Data Center Support Specialist

Responsibilities:

• Responsible for day to day operation of data center
• Rack/ Stack and relocated of 1300+ servers and installed 300+ new systems
• Installed and racked HP, SUN, IBM, EMC, Net App, Dell, Raritan, HDD, PCI Cards, Memory, CPU’s and other components as needed to repair, maintain or upgrade servers
• Participated in the design and construction oversight of building additional data centers
• Directed and assisted 3rd party vendors to relocate Net Apps equipment

PC Technician Level 4 / Data Center Support

Responsibilities: -

• Troubleshoot, accurately identify, and resolve all hardware and software issues in the company
• Installed and supported Windows NT & Windows 2000 for over 10K users with Lockheed Martin
• Configured PC’s with ghosting images and responsible for network adapter cards/proprietary software
• Upgraded new operating systems and hardware
• Installed software on 1100 desktops and network, local, and mainframe printers
• Pulled software profiles Utilizing Rapid Desktop Deployment (RDD)
• Utilized problem resolution and troubleshooting skills Outlook and internet explorer configuration and archives, mainframe session, Seibel 7, roaming profiles and mapping network drives, HP Quality Center and Lease Pac
• Maintained 1400 to 1500 servers hosting websites for various large companies
• Built servers to support various business needs
• Installed hardware devices such as hard drives, network interface cards, DLT drives, DAT drives, software such as NIC Teaming software, Veritas Executive Manager, and Compaq Insight Manager
• Coordinated efforts with Network Operations and Critical Response team to solve issues efficiently
• Assessed outage situations and developed best practices to prevent future issues