Help Desk Manager Resume Chantilly, VA - Hire IT People

SUMMARY:

SKILL:

Bilingual: English/Urdu with the ability to translate

EXPERIENCE:

Help Desk Manager

Confidential, Chantilly, VA

Responsibilities:

Oversee helpdesk operations among the technicians
Delegate tasks to the helpdesk technicians for mass efficiency
Monitor ticket statistics
Interview/screen applicants for open positions
Responsible for accurately recording all laptop information into our central d Confidential base
Implement new processes for the team overall

Computer Systems Analyst

Confidential, Chantilly, VA

Responsibilities:

Oversee helpdesk operations among the technicians
Delegate tasks to the helpdesk technicians when needed
Oversee ticket statistics
Troubleshoot and resolve helpdesk tickets through email and call center
Implement new standard procedures to improve helpdesk efficiency
Train new hires on the specific programs that we support
Create and disable accounts in the AD
Supervise all IT aspects for new hire classes every 3 weeks involving coordination with multiple internal departments
Responsible for accurately recording all issued IT equipment within our central d Confidential base

Systems Specialist

Confidential, Chantilly, VA

Responsibilities:

Handle and troubleshoot all tier one incoming helpdesk tickets over email and or over the phone
Track all outgoing and incoming IT equipment (laptop and printers)
Responsible for tracking new hires and sending IT equipment on a timely manner
Compile and file all paperwork related to outgoing IT equipment

Confidential, Chantilly, VA

Systems Specialist

Responsibilities:

Assisted the Investigations & Management Services Division of Confidential with miscellaneous tasks:
Organized and complied an inventory of IT equipment
Tracked outgoing IT equipment to new hires during a 4-month period
Resolved Tier 1 IT related issues over the phone and email