Desktop Support Resume

OBJECTIVE:

I seek to obtain a position in an organization where I can effectively utilize my skills and knowledge in Desktop support, Operating System migration, troubleshooting and resolving computer problems. I am ready to assist in various functions of the IT department, follow standard practices and comply with regulatory requirements.

TECHNICAL SKILLS:

Operating Systems: Windows 8.1 /10, Server 2008 R2, 2012 R2

Office Applications: Microsoft Office 2013/2016 Suite, Microsoft Visio, Remedy, ServiceNow.

Networking: DNS, DHCP, Active Directory, FTP, ..etc.

Cloud Technologies: Microsoft Azure, Amazon web Services

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support

PC Support and Troubleshooting: Provide accurate, timely, and creative solutions for End - User computing Problems. Installed and configured all Software Packages on appropriate PC’s and sets up Customers’ computers to access the network.
Computer upgrades: Upgraded and updated servers hardware with Bios and memory. Also work on upgrading several computers at client locations from Windows 7 to 8.1 and window 10.
Help Desk duties: Provided phone support to end-users and helping them to resolve most of their problems over the phone or remotely assisting them. Tool includes; WebEx, Remote Desktop Connection.
Network Administration Functions: Active Directory administration, adding user, applying policies, resetting users’ password, supporting and maintaining servers, printers and backups. Responsible for creating and maintain file shares as well as applying security patches to servers and desktops. Configure security in desktop applications; allocate resources for desktop computers; monitor network infrastructures; deploy desktop operating systems; manage desktop security and support and maintain desktop applications.
Programming/ Web Development Skills: Novice in languages like Java, HTML and Python. Able to build website in WordPress.
Cloud computing experience: Creating and editing virtual machines in Microsoft Azure, adding user to an azure active directory, adding guest user to an azure active directory. Assign roles to a user in an azure active directory; reset passwords for users and install application on virtual machines.

Confidential

Operator

Operates and monitors computer equipment.
Performs routine tasks to maintain computer equipment and their peripherals.
Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage.
Reports to a project leader or manager.
Printer installation and troubleshooting.
Provide customer service and remote assistance.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship