TECHNICAL SUPPORT SPECIALIST Resume

OBJECTIVE:

To obtain a job in IT that will allow me hands - on experience, augmenting my Bachelor’s Degree in Information Technology, Masters Degree in Database Administration, and Ph.D. in Data science.

TECHNICAL SKILLS:

Microsoft Word, Excel, and PowerPoint (2007).
Computer Languages and Tools: Windows, Linux, HTML, PHP, SQL, RUBY, Python, CSS, Java and Java Script, C/C++, PostgreSQL, VNC, SPSS Statistics, DB2 and basic computer hardware install and configuration.

PROFESSIONAL EXPERIENCE:

Confidential

TECHNICAL SUPPORT SPECIALIST

Responsibilities:

L2 technical support for the IBM PDA, DB2WH, IIAS products.
Work included analysis and diagnostics of problem issues that included but not limited to performance, hardware failure, permission issues, core dump analysis, configuration, security settings, SQL statement structure and rewrites, optimizer tuning, system wide impacts, data corruption, backups, and full system upgrades and patching etc.

security officer manager

Confidential

Responsibilities:

Responsibilities include scheduling security personnel, updating and creating post orders defining specific responsibilities for on duty personal.
Maintaining the security of property and person while on site from any hazards or unruly individuals.
Discretely handling unruly individuals and reporting to proper authorities in a timely manner. Keeping daily reports of all shifts and creating incident reports as necessary.

Manager

Confidential

Responsibilities:

Responsibilities included handling of customer complaints and problems as they arose.
Keeping track of merchandise in storage and in aisles.
Answering phone system in a professional manner. Keeping up to date with sales as well as office work and hiring new employees.

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