Help desk technician Resume

SUMMARY:

Seeking for a position as Computer Professional to utilize my skills and proficiency in a renowned organization

KNOWLEDGEABLE AND PROFICIENT IN THE FOLLOWING:

Personal computers and Macintosh hardware
Remote communication operations
Supporting MS Remote Access Server
Windows XP, Vista and Windows 7 operating systems
MS Office suite, MS Internet Explorer
Computer operating in a mainframe environment
Federal and private sectors system backups
Establishing user accounts
Disk management, and installing file servers.
Setup and installation of CISCO wireless networks.
Windows 2008 Server

COMPUTER EXPERIENCE:

Hardware: PC Laptops and desktop computers, CISCO wireless routers and access points, Apple Mac, HP, dell, and brothers printers and all - in-ones

Software: MS Office Suite 2007, JAWS, Dragon Naturally Speaking, Photoshop

Operating Systems: Windows NT, 2000, XP, Vista and 7, Mac OS8, Windows server 2008

WORK EXPERIENCE:

Confidential

Help desk technician

Responsibilities:

Repairing and replacing users’ equipment.
Use Remedy ticketing system for job assignments.
Use Log - me-in remote software to remote into users’ computers.
Also push software to users’ computers.
Install printers and other peripheral as needed and also troubleshoot software.
Migrate user computer from Windows XP to Windows 7.

Confidential

Help desk technician

Responsibilities:

Using Team Viewer software, remote into mobile user’s tablets to help them with email, printers and any other software or hardware problem that they may have in the field.
Also configured the tablets for uses in the field by electrical and plumber techs.
For the onsite users configured desktop computers with Windows 7, Windows XP, and Mac OS X.
Create user accounts in Active Directory and email accounts, in Google mail, for all users, both mobile and onsite.
Also install server 2008 on new severs for use at other sites. Maintain the Sony audio visual conference equipment.

Confidential

Help desk technician

Responsibilities:

I created user and computer accounts in Active Directory.
I would make sure that daily and weekly backups ran and check to make sure that they ran correctly.
Migrated client computers from Windows XP to Windows7.
Used Acronis imaging software to aid in the migration of client computers.
Used Netop, a network monitoring software, to monitor students to make sure that they were not going to unauthorized websites.
During the summer I would aid and the repair of all the computers, install new computers, wipe all school computers and reinstall the OS and all applications and if the need arose, installed CAT5 cables for new classrooms and replaced broken cables.
Also worked as A+ and Network+ instructor and prepared high school students to take the certification tests.
Every summer the lead IT teacher, a group of selected students, and I would take a group of students to install network labs in selected areas in the community.

Confidential, Arlington, VA

Help desk technician

Responsibilities:

Windows NT local area network (LAN) and connectivity’s to the Confidential wide area network (WAN) with 260+ users.
The technical environment consisted of Compaq and Dell servers and a heterogeneous mix of client workstations.
Provided technical assistance, training, and hands-on help for all network hardware, software, and the reconfiguration of the LAN as required.
Established and maintained current network configuration documentation for all networks and peripherals. I resolved day to day network problems.
Used Citrix Metaframe for remote client access and desktop emulation of LAN systems.
Performed backups, user file transfers, disk management, and added and deleted users accounts. Install, configured and maintain file servers.
Performed MS Exchange and Outlook administrative duties.
Performs post office, accounts, and database maintenance and maintained traffic flow.
Evaluated network hardware, software & served as Help Desk point of contact to assist users with application, hardware, software and network issues.
Assisted in migrating client computers from Windows NT to Windows 2000 using ghost imaging software.
Attend meetings as required with government and vendors representatives.
Provided weekly reports to Project manager.
Traveled to six Confidential district offices to install wireless networks employing CISCO and 3COM equipment.
Installed APC uninterrupted power systems ( Confidential ).
Configured laptops for use with the wireless network and insured connectivity with Confidential

Confidential, Northern Virginia

Network support engineer

Responsibilities:

created and modified users accounts on a Windows NT network and Exchange servers.
Performed systems backups and restored users’ accounts.
I rebuilt servers as necessary, adhered to Confidential and Confidential computer and network security policies and procedures.
I supported over 1000 users.

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