SUMMARY:

To utilize an IT position that fits to my degree and work experience

EXPERIENCE:

FastTrack O365 Engineer

Confidential

Responsibilities:

• Manage and assist Onboarding process for Office 365 customers to plan, deploy, Configure, and troubleshoot Confidential Exchange online, SPO, SfB, and OD4B and provide the best practices utilizing PowerShell scripts that can detail the output and/or troubleshoot the issue depending on the best fits the customer's security requirements and best way to achieve their goals through Office 365 deployment.

FastTrack Engineer

Confidential

Responsibilities:

• Provide onboarding Technical support and assist in migrating customers to office 365, manage both technical and customer service aspects when conducting onboarding support to Office 365 customers, Give the expected help and support to onboard customer and consume office 365 licenses.

Windows Migration Technician

Confidential

Responsibilities:

• Re - image of computers with Win7 image, Back up all the data for the user, install and configure Lotus Notes, MS office 365, AT&T conference, comply to the company code of conduct, Safety roles, Security measures and roles, excellence of services, and dressing code

Field Service Technician

Confidential, Philadelphia, PA

Responsibilities:

• Onsite maintenance and troubleshooting for all computers hardware and/or software with a valid warranty from the system manufacturer (Dell / Lenovo), inspect and replace any defected hardware onsite, accepts calls, pick up parts, ship parts back, report all incident using online ticket system, drive to the customer locations and make sure to arrive on time and completion is %100

IT Desktop support

Confidential

Responsibilities:

• Provide daily support to the office staff on all IT related issues, maintenance and troubleshoot of all Laptops, Desktops, Printers, Scanners, and copiers in the office, rebuild and reimage all the computers using Acronis image builder, troubleshoot of outlook and exchange issues, setup of all media equipment needed for conferences and meetings.
• Troubleshoot of android tablets and phones for connectivity issues (WIFI and Hotspot), maintain backup and restore of contacts and other relevant data for android phones.
• Maintain the file server and group policy for the employees according to their departmental divisions in coordination with the HR department
• Creates daily backup of the share drive over the tape library
• Make inventory list of all IT equipment and software in the office.

IT Technician

Confidential

Responsibilities:

• Provide technical support for our network clients on our WI-MAX Network; installation, configuration, and troubleshooting of the client’s network receiver, network bridges, and to insures connectivity is granted with a very good or excellent signal strength
• Make inventory list of all network equipment and software and report it to the network administrator, submit weekly report for all incidents and activities.

IT Officer

Confidential

Responsibilities:

• Responsible for IT maintenance and troubleshooting for all the hardware, software in the office area for Windows XP and 7 environment, Server room functionality including Switches, Routers, and Backup Libraries; improvement of the work functions towards the project benefit

IT Specialist

Confidential

Responsibilities:

• Provide daily support and LAN administration to the office staff on all IT related issues, maintenance and troubleshoot of all Laptops, Desktops, Printers, Scanners, and copiers in the office, rebuild and reimage all the computers using Acronis image builder, troubleshoot of Confidential Group Wise and exchange issues, insures internet connectivity is up and running 24/7, Maintain the file server and sharing rights for the employees according to their departmental divisions in coordination with the HR department and creates daily backup of the share drive.
• Travel to other sites where support is needed and troubleshoot the all related issues
• Make inventory list of all IT equipment and software in the office and report it to the Director of Administration for the audit purposes.
• Responsible of Server room functionality including Switches, Routers, and Backup drives; improvement of the work functions towards the project benefit..

IT Specialist

Confidential

Responsibilities:

• Build, configure, upgrade, and maintain of personal computer systems
• Diagnose and resolve problems of a personal computer systems
• Install and configure various computer peripheral devices
• Setup, configure, and maintain of Local Area Network
• Resolve network connectivity problems on a local area network using a systematic troubleshooting approach
• Install, configure, upgrade, and maintain Confidential Windows Operating system (Windows XP, 7, and 8)
• Diagnose and resolve problems using Confidential Windows system tools
• Utilize relevant workplace safety and environmental standards during computer maintenance
• Effectively utilize a customer-oriented approach to resolve user problems
• Provide computer hardware and software support based upon a set of standards and systematic and diagnostic principles
• Confidential Server 2003 Active directory supervision and control, Groups policies and security privileges design and implementation for employees to get access to the network resources (share drive and File server)
• Control and supervision for the daily, weekly and monthly data backup operation on a tape library and trouble shooting