Desk Coordinator Resume Potomac, MD - Hire IT People

SUMMARY:

With my customer service background as well as IT knowledge, I can handle IT service calls.
The studies emphasize computer security and information assurance concepts augmented with current industry standard techniques. Topics cover threats and vulnerabilities, prevention at the technical (hardware and software) and human levels, detection, response, and management aspects of security.
The program prepares for entry - level computer positions in help desk as well as cybersecurity expertise, offers me a transfer option to four-year institutions, and is designed to address the needs for increasing the number of trained workers qualified to work in cyber security in homeland security industry.
Provided excellent customer service as sales representative at Confidential as well as oral communications to win sales by paying attention to detail in problem solving in order to serve customers’ physical needs.
My customer Service experience included conveying orally and in writing to identify and resolve problems, determine relevant information, demonstrate using sound judgment and making recommendations to customers for Confidential shoe and clothing needs.
Provided advice and assistance to customers/students; troubleshoot complex problems; provide support in a manner that minimizes interruptions in customers'/students ability to carry out critical business activities and IT activities at Confidential .
Provides user training and assistance on a variety of routine applications and specialized applications as well as organize vendor demonstrations of IT products
Uses knowledge of systems security principles and methods to participate in testing and implementation of Montgomery College information security program classes such as Wireless Security and Network Security.
Monitors compliance and maintains assigned information systems security procedures in accordance with Montgomery College information security regulations and policies class.

TECHNICAL SKILLS:

Languages: English and Chinese

Software: Microsoft Office Suite 2010 (Excel, PowerPoint, Word); Microsoft Windows Operating Systems Windows 7 and 10; installing drivers; Microsoft SCCM (System Configuration Central Management)

PROFESSIONAL EXPERIENCE:

Desk Coordinator

Confidential, Potomac, MD

Responsibilities:

Provide technical support and expertise in resolving complex customer and Confidential problems.
Configure wireless and wired printers in the Community Center.
Reset Confidential Community passwords either at Center helpdesk or by phone.
Assisted users at help desk or by phone to log in or reset user accounts.
Wired new computers in Confidential Community Center
Configured new computers with Confidential Community Center software, Microsoft Office, virus software, and networking
Provide advice and assistance to young and older customer/clients in order to provide support in a manner that minimizes interruptions in customers’ ability to carry out critical physical activities which is the business of the center.

SALES ASSOCIATE

Confidential, Bethesda, MD

Responsibilities:

Reports to the store manager or team leader.
Customer-oriented with detailed knowledge of all makes of sports shoes.
Dependable and courteous, was top salesman several times.
Always in upper echelon of sales. Able to handle difficult customers with tact and diplomacy.
Utilized a ticketing system (similar to kisam) to log, track and document customers.
The system allowed customer problems to be resolved to customer satisfaction.
Performed phone support in addition to providing hands on support to customers.
Maintain inventory stock. Pay attention to detail.
Able to problem solve customers’ shoe and equipment needs
Exceptional customer service skills via telephone and in-person reception which in return lead to increase in customer satisfaction and sales utilizing excellent oral skills.
Trained new employees to sustain and uphold the values of the department.
Maintained high standards of customer service during high- volume, fast-paced operations.

Confidential, North Bethesda, MD

Food preparation, cashier

Responsibilities:

Prepare all menu items on Confidential, cleanup, cashier, able to handle fast pace lunch rush.
Dependable, courteous, hard-working, and personable with a great smile and winning attitude.
Customer-oriented and able to multi-task.
Strong organizational expertise, attention to detail, and a demonstrated ability to succeed.
Volunteer assistant basketball coach for young junior high school students attending Chinese Bible Church (CBC).
Provided guidance, encouragement and coaching during competitions.
Taught fundamentals of basketball, shooting, dribbling, and passing.

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Desk Coordinator Resume

Potomac, MD

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