Service Desk Coordinator (intern) Resume Columbia, MD - Hire IT People

SKILLS:

Software: Microsoft Suite (Word, Excel, Power Point, One Note, Outlook), Windows Operating system, Genesys Workspace, Citrix, Multifactor Authentication (MFA), NASCO Mainframe, Facets (claim system app), LuminX, Service Now (ticketing system).

Languages: Bilingual, fluent in oral and written French

EXPERIENCE:

Confidential, Columbia, MD

Service Desk Coordinator (intern)

Responsibilities:

Responsible for supporting the resolution of all technical issues reported by associates, contractors, members, providers and employer groups
Working within ITIL Framework, using the ServiceNow (OneStop) Incident Management tool to log incidents for resolution by the appropriate teams
Troubleshooting and documenting hardware, software, and network related technical problems as well as creating and escalating request for service tickets
Contributing to improvements in first time call resolution scores by continually providing superior service and being accountable for ensuring customers issues were successfully resolved
Provided leadership with feedback and suggestions leading to process improvements for onboarding of new hires
Frequently commended for ability to deescalate customer issues and successfully obtain account information, without breaking security protocol

Confidential, Frederick, MD

Cashier

Responsibilities:

Processed cash and credit card purchases using a POS system maintaining an accurate cash draw
Maintained and organized a clean front check out area by collecting clothes, hangers, sizers, and sensors as needed and putting them in their proper places
Processed customer returns quickly and accurately

Confidential, Frederick, MD

Cashier

Responsibilities:

Processed cash and credit card purchases using a POS system maintaining an accurate cash draw
Maintained dining area including arranging furniture, cleaning the floor, and sanitizing table tops
Evaluated and restocked condiment and utensil area to insure customers have what they need

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Service Desk Coordinator (intern) Resume

Columbia, MD

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