Senior Desktop Support /Windows Server Resume Houston, TX - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential - Houston, TX

Senior Desktop Support /Windows Server

Responsible for Office365/Exchange mailbox support
Managed and deployed virtual machines through VMware vCenter
Build new window servers 2012 according to business needs
Install and configure software applications for specific departments use
Administrator of SCCM 2012, imaging, deployment, patches and policies
Provide reports on endpoint protection, device management & license
Maintained Print Server installing drivers assigning static IP s when needed
Troubleshoot end users issues with SharePoint and documents
Provide excellent VIP support for CEO and other executives in office and when traveling
Familiar with Microsoft Azure File sharing
Experience using PowerShell scripting
Provided technical support for audio/video conferencing when needed

Confidential - Houston, TX

Senior Technical Analyst

Planned and performed desktop deployments in large Windows/Linux Enterprise networks
Experience with Citrix server and installing and publishing applications
Maintain Active Directory, create user accounts and set GPO s create groups
Provide Tier 1 Red Hat support by configuring linux workstation, troubleshoot graphics cards
Configure and Imaged computers with SCCM 2012
Instrumental in establishing game plan for migration from Lotus Notes to Outlook 2013
Communicate effectively with clients, peers, management and appropriate technical and business language regarding work efforts, issues and projects
Provide Bi - Weekly metrics to manager of technical incidents, issues and give suggestions on implementing better practices for improvements
Travel to Oil platforms in Gulf of Mexico for server and computer maintenance

Confidential - Houston, TX

Desktop Support

Senior Technical support expert for Windows XP/7 migration project
Configure SCCM 2007 and packaging all applications for migrations
Maintained windows servers 2008 as needed, Dell 2850, PowerEdge 530
Create and maintain virtual servers (Hyper - V) for engineering projects
Liaison between CFO and IT Directory provide monthly reports with tickets Matrix
Developed a service level agreement for Help Desk and company
Provided excellent troubleshooting of TCP/IP, DNS, Active Directory and MS Office Suite

Confidential- Raleigh, NC

Senior Desktop Support

Provide expert technical support for accounting office in windows enterprise environment
Travel to remote offices and provide support for computers, network printers and VOIP phone
Manage service requests Tier 2 - 3 in Remedy incident system, Bomgar, desktop remote app.
Very knowledgeable in TCP/IP, DNS, WINS, Active Directory, GPO s
Responsible for 125 end users and team member of 9 support over 2700 end users
Proficient in troubleshooting hardware, software and applications with only a short amount of time to resolve due to Tax and Business laws deadlines

Confidential - Zebulon, NC

Senior Desktop Support /Windows Server

Supervises a helpdesk and desktop support team using Trackit ticket system
BES server setup all blackberry devices for end users through Confidential
Setup and configure virtual servers on VMware ESX v4.0HP Dell PowerEdge 2850
Provide a high level of technical support in the Windows XP environment
Able to troubleshoot and resolve email issues in outlook, Exchange 2003/2007
Provide support for 10 Mac OS X 10.4/10.5 in research and development lab
Troubleshoot TCP/IP, VLAN on Cisco 3700 switches, all video conferencing equipment
Proficient in Symantec Ghost imaging software
Monitor network activity for bandwidth activity using Cymphonix, Solarwinds IP Monitoring application.
Maintain Assets and Inventory of all equipment and licenses software