Desktop Support Resume Long Beach, CA - Hire IT People

CAREER SUMMARY:

Skilled IT professional who strives to solve obstacles in an organized and timely manner for the purpose of meeting the client’s requirements. Able to take a leadership role, as well as be a team player. Actively looking for ways to improve productivity in given tasks.

SKILL:

VMware vSphere / Microsoft Hyper V
DNS, DHCP
Windows Server 2008 (R2) 2012 (R2), 2016
Desktop Support
Microsoft Exchange 2010, 2013, Office 365
Customer Service
Active Directory Domain Services
Team Oriented
Backup and Disaster Recovery
Spanish (written and spoken)

EXPERIENCE:

Confidential, Long Beach, CA

Desktop Support

Responsibilities:

Track all work - billable or not
Diagnose and resolve technical issues using various remote desktop support tools
Background administering of Active Directory
Create Group Policy Objects and applied as needed.
Troubleshoot issues with Microsoft Hyper-V
Troubleshoot issues within a Remote Desktop Service environment.
Managed email servers using Exchange (2010, Office 365)
Build/Configure and deploy workstations including desktops, laptops, and smartphones.

Confidential, Hawthorne, CA

Desktop Support

Responsibilities:

Help setup and configure computers, laptops and smart devices for new and current users.
Monitored the servers and made sure they were up to date and working properly.
Managed an Exchange Standard 2010 server.
Resolve all service desk incoming calls, emails and tickets received with attention customer service.
Background administering of Active Directory.
Document any and all changes made.
Microsoft License Verification Process.
Maintained the door access control system.

Confidential, Eagle Rock, CA

Desktop Support

Responsibilities:

Resolve all service desk incoming calls, emails and tickets received with attention to customer service.
Document any and all changes made; Maintain technical documentation of all clients up-to-date.
Resolve issues remotely and in-person when needed
Troubleshoot Networking issues within a critical environment
Managed email servers using Exchange (2003, 2007, 2010, 2013)
Background administering of Active Directory
Configured SSL s (Exchange, Java, Apache, IIS, Tomcat)
Monitored over 600 Nodes and about 200 users.
Managed servers and determined encryption methods according to PCI requirements

Confidential, Englewood, CA

Desktop Support

Responsibilities:

Sales associate in the millworks department
Customer Service
Point of Sale Terminal Operation
Count and Tag Inventory
Disassemble and Reassemble Shelves
Stocking Merchandise on Sales floor

Confidential, Lawndale, CA

Freshmen Football Head Coach

Responsibilities:

Managed a team of 30 students
Provided Safety
Event Scheduling

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Desktop Support Resume

Long Beach, CA

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