Subject Matter Expert/ Technical Support Resume Boca Raton, FL - Hire IT People

SUMMARY:

Highly motivated technology, cloud computing and global operations professional with over ten years of experience in account management and c ontact center operations within the technology industry.
Expert in the delivery and maintenance of enterprise level information technology systems.
Exceptional track record of assisting in the design and implementation of cloud computing strategies with in a 99.9% SLA environments.
Maximizes business value through collaborative leadership, ethics and integrity.
Talent for identifying requirements and presenting efficient procedures and solutions.
Quickly learning and mastering new technology; equally successful in both team and self - directed settings; and proficient in a range of computer systems, tools and testing methodologies.

TECHNICAL SKILLS:

Technology: Windows Server 2008, Confidential Exchange Server 2010, Confidential Certified IT Professional (MCITP) : Enterprise Desktop Support Technician, Confidential Certified Solutions Associate (MCSA) , Confidential Certified Technology Specialist (MCTS), Windows 7: Configuration, CompTIA Network+, Dell Hardware and Software s

Technologies: Windows Server, Exchange Server, ADFS, SharePoint Server, Office Communication Server, Lync Online, Linux, Windows OS Variations and Mac products.

Databases: Active Directory, Confidential Access, VLC Media Server Proficient with Confidential Office System (MS Word, MS Excel, MS Outlook) Confidential Access, Confidential CRM, SAP, AS400,VMware, Photoshop, Cisco IP phone

EXPERIENCE:

Confidential, Boca Raton, FL

Subject Matter Expert/ Technical Support

Responsibilities:

Assisting global enterprise level organizations with complex Exchange/SharePoint migrations.
Experience configuring Group Policies for on premises MSI deployments of Office 365 ProPlus.
Developed strategies for Office ProPlus deployment using the latest Click-to-Run technologies.
Involved in troubleshooting and resolution of service interruptions via bridge calls with various Confidential DevOps groups, NOC vendors and Confidential Datacenters Engineers.
Planning and implementation of strategic cloud computing deployment includ ing ADFS, DirSync throughout the North American, LATAM, EMEA and APAC regions.
Technical writing for customer facing documentation and updates.
Provided technical assistance and to Confidential Online Services Technical Support Engineers.

Confidential, Boca Raton, FL

IT Recruiter/Customer Relations Manager

Responsibilities:

Managed 15+ customer service representatives and technical support technicians.
Generated procedures to identify IT technician skills and proficiency.
Collaborated with CEO to streamline business initiatives and processes.
Developed methodology for IT technicians to resolve and maintain PCs, servers network hardware.

Confidential, Boca Raton, FL

IT/Computer Systems Support

Responsibilities:

Performed daily IT duties in an enterprise environment, managed client computers, users and groups in Active Directory.
Managed 3000+ technicians in an Active Directory database.
Level 3 Tech Support for onsite technicians.
Maintenance and backup on Windows Server 2003 and Confidential Access database.
Researched and developed knowledge-base in a lab environment to determine best resolutions for PC, TV and printer parts replacement service.

Confidential, Boca Raton, FL

Corporate Reservations Agent

Responsibilities:

Assisted corporate accounts with rental car arrangements.
Above average conversion rates, exceeding company goal of 35% with a 45%+ average over the fiscal year.
Handled accounts for Boeing, IPA, FedEx, Disney and American Airlines.

We provide IT Staff Augmentation Services!

Subject Matter Expert/ Technical Support Resume

Boca Raton, FL

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship