We provide IT Staff Augmentation Services!

Service Desk Analyst Resume

3.00/5 (Submit Your Rating)

Fort Mill, SC

SUMMARY:

  • IT Specialist and Military Veteran with over 4 years providing Information Technology and Telecommunication support. Adept at installing network components, adding new lines, and configuring components. Proficient in diagnosing issues, set up, troubleshoot, and optimize peripheral devices and upgrade software and hardware to meet performance demands. Adept at quickly mastering new concepts and has a desire to master the latest technology.
  • Installation | Configuration
  • Troubleshooting
  • OSI Process
  • Desktop Support
  • Active Directory
  • Software | Hardware
  • Service Level Agreement
  • Telecommunications
  • Schematic | Wiring Diagram

TECHNICAL SKILLS:

Operating Systems: Windows 98, Windows XP Home, Windows 7, Windows 10

Hardware: Keyboard, Mice, Printer/Image Scanner (HP, Cannon), Microphone, Web CameraSpeakers, External Monitor, Projectors

Software: Windows Server 2008, Windows Server 2012, Microsoft Word, Excel, PowerPoint

Adobe Acrobat Pro, Google Docs<: Added these, please verify - ->

Networking: LAN, WAN, VPN, Cisco, DHCP, DNS, Ethernet, Firewall, Hubs/SwitchesQoS, SMTP, TCP/IP, Telephony, VoIP, Wi-Fi < -- This is new, please verify this is accurate. -->

Applicable Software: Windows Remote Management, VMware, Hyper-V, Virtual Desktop InfrastructureActive Directory, Group Policy Management, IP Configuration (DHCP/Static), RAID Level Configuration for Network Storage, PowerShell Scripting

PROFESSIONAL EXPERIENCE:

Confidential - Fort Mill, SC

Service Desk Analyst

  • Provided It support for 8,000 employees resolving tickets using Service Now ticketing system
  • Configured/Troubleshoot Cisco Any-connect Secure Mobility Client
  • Installed/Configured Network/Local Printer, Cisco Jabber and Cisco WebEx software programs
  • Assisted users with Secure Authenticate Dual Authentication configuration
  • Configured user’s Citrix Virtual Machine profiles
  • Installed/Troubleshoot Microsoft Office 365 software suite

Confidential - Charlotte, NC

Service Desk Analyst

  • Provided onsite support on 300 desktop computers via the Remedy ticketing system
  • Installed/Troubleshoot Microsoft Office 365 software and Network Connectivity
  • Configured/Troubleshoot hardware and peripheral issues
  • Assisted internal/external customers with Multi-Factor Authentication procedures
  • Provided Online Profile account administration
  • Provided Microsoft Surface Pro Support

We'd love your feedback!