PROFESSIONAL SUMMARY:

Knowledgeable Windows Systems Engineer able to adapt freely to diverse situations and changing demands. Well - versed in infrastructure management and skilled in managing physical and cloud environments. Looking to apply 15 years of IT experience to a dynamic new position with room for advancement.

TECHNICAL SKILLS:

Cloud: Amazon Web Services (VPC, EC2, EBS, ELB, IAM, S3, Route53, CloudWatch)

Operating Systems: Windows Server 2012/R2, Windows Server 2008 and 2008 R2, Windows Server 2003, Windows 7, Windows 8, Windows 10, Mac 0SX 10.3 and above

Servers: Exchange 2013, Exchange 2010, Exchange 2007, SQL Server 2008 and 2008 R2, SharePoint 2010, SharePoint 2013, VMWare ESX and ESXi

Hardware: Dell PowerEdge Servers, Lenovo laptops, Dell laptops and desktops, HP laptops and desktops, HP ProCurve switches, Network printers/scanners

Enterprise Management Tools: Ansible, ConnectWise Automate, AdRem Netcrunch, Sumologic, Catchpoint, ManageEngine AD Manager Plus, Sophos Cloud Endpoint Protection, Asigra Cloud Backup

WORK HISTORY:

Confidential, McLean, VA

Senior Associate

Responsibilities:

• Consulted on a federal project to migrate Microsoft CRM to AWS
• Planned, created, and setup proof-of-concept architecture to test and resolve potential issues prior to migration
• Deployed and managed VPC resources (EC2, S3, Elastic Beanstalk, Load Balancers, Route53 et al.)
• Create d VPC architectur e diagrams adhering to AWS architectural and security best practices
• Consult ed with clients to gather current architecture state and requirements of the future AWS environment
• W orked across teams to facilitate migration plans from data center to cloud
• Create d migration plan documents for client review
• Design ed , deploy ed , and test ed AWS proof-of-concept environments for proposed Microsoft CRM cloud environment
• Created CloudFormation to deploy and manage infrastructure-as-code
• Created new IAM roles and resources policies to ensure proper security
• Created and tested CI/CD pipeline approaches in AWS and Jenkins to ensure proper deploy of future CRM versions
• Formally documented all AWS architecture, IAM roles and policies for AWS admins and developers
• Managed code repositories in Github and AWS CodeCommit
• Participated in daily SCRUM meetings with development team and clients
• Consulted on AWS project for SaaS application for higher clients
• Created PCI compliant VPC architecture focusing on high-availability, scalability, and security
• Designed hybrid and serverless approaches for SaaS application to offer flexibility in architecture and cost
• Researched and documented cost of planned architecture for project lead and management review
• Setup and tested proof-of-concept environment for web application
• Setup and tested CI/CD pipelines for both hybrid and serverless application deployments
• Authored CloudFormation documents of proposed VPC architectures for simplified deployments and disaster recovery purposes
• Collaborated with web development team to create Git branching model to ensure clear guidelines of dev, qa, and prod branches
• Created and managed code repositories in AWS CodeCommit
• Researched, tested, and documented a select number of network/application monitoring systems
• Attended daily SCRM meetings to discuss progression of architecture development and goals

Confidential, Hamilton, NJ

Systems Administrator

Responsibilities:

• Managed the development, quality assurance, and production infrastructure hosted in AWS
• Deployed server infrastructure utilizing Ansible Tower
• Managed Microsoft Active Directory, Group Policy, DNS, DFS, Remote Desktop Services
• Managed infrastructure monitoring and alerting to ensure proactive notification of potential issues
• Managed Microsoft Office 365
• Provided operation support to development teams during code deployments and other projects as needed
• Managed synthetic monitoring tool to schedule and run tests against Production web sites to ensure availability SLA
• Administered and managed SysAid ITSM system
• Managed and administered internal enterprise tools: ConnectWise Automate, AdRem Netcrunch, Sumologic, Catchpoint, and AD Manager Plus
• Scheduled and deployed Windows updates to workstations and servers
• Created, updated, and organized infrastructure documentation hosted in Confluence
• Followed established principals of change management for development, QA, and production environments
• Provided guidance to junior members of the IT team
• Monthly on-call rotation duties

Confidential, Cranbury, NJ

Network/Systems Administrator

Responsibilities:

• Built and managed Windows Server 2003, 2008, and 2012 server infrastructure
• Monitored/managed HP ProCurve PoE switches
• Monitored data center servers utilizing Zenoss
• Managed Dell Equallogic SAN using Dell SAN Headquarters
• Administered Avaya VoIP system
• Managed and maintained Microsoft DHCP, DNS, and Active Directory environments
• Administer Asigra Cloud Backup system
• Managed and maintained Avaya S8800 Phone System and integrated Zeacom phone/chat system
• Created/deployed virtual machine templates in VMWware Lab Manager
• Install and configure VMWare ESX/ESXi servers
• Managed VMWare environment via the vCenter Management Console
• Monitored network for virus/malware outbreaks
• Monitored network bandwidth utilization
• Maintained accurate inventory for all hardware/software assets
• Deployed Owncloud file sharing server for IT department
• Administered LifeSize videoconferencing equipment
• Managed Aerohive wireless access points
• Configured mobile devices to connect to network resources such as Exchange and ShareP oint

Technology Support Specialist

Confidential

Responsibilities:

• Managed daily desktop support operations for 120+ employees
• Played key role in the office-wide upgrade of Windows 7 Enterprise and Office 2010 Professional
• Installed and configured VMware Workstation, VMWare Player, and vCenter Lab Manager virtual machines
• Played key role in upgrading virtual machine templates for rebuild of vCenter Lab Manager environment
• Successfully deployed Windows Image Deployment server utilizing the Microsoft Deployment Toolkit
• Created, updated, and maintained laptop images
• Maintained accurate equipment inventory
• S etup basic SharePoint server test environments for developer support team use in troubleshooting customer issues
• Setup new users and extensions in Avaya VoIP system
• Created new user accounts in Zeacom phone/chat customer service queuing system
• Maintained networked multi- function printers
• Virus and malware remediation and removal
• Played key role in office re-location for 120+ employees; setup employee workstations, network printers, tested VoIP phones for functionality
• Honored with “Employee of the Quarter” for Q3 2011

Confidential, Hamilton, NJ

IT Support Specialist

Responsibilities:

• Managed the daily IT operations of the Hamilton office and remote employees
• Managed all Windows XP desktops/laptops and in a Windows 2003 server environment
• Actively reviewed server event logs to proactively diagnose and resolve potential problems
• Performed weekly backups of file servers and domain controllers using Symantec Backup Exec
• Installed and configured Microsoft Office products for end users
• Setup and configured all network printers and multifunction machines
• Managed VoIP telephony system
• Maintained accurate inventory of computer hardware and peripherals
• Managed videoconferencing units and AV equipment
• Documented all client issues using internal ticketing system
• Acted as a liaison with IT service/product vendors
• Managed employee mobile devices (Windows and Blackberry)
• Knowledge of networking fundamentals and architecture
• Working knowledge of the following protocols: TCP/IP, DNS, DHCP, SMTP, WINS, HTTP, FTP, and LDAP
• Researched IT hardware/software solutions to resolve office needs
• Traveled monthly to New York office to address and resolve IT issues and proactively identify employee needs.
• Participated in projects to upgrade, change and enhance IT infrastructure.
• Trained employees on new technologies/software/hardware introduced in the office environment

Confidential, Gaithersburg, MD

LAN Administrator/Tech Support Specialist

Responsibilities:

• Provided hands on desktop support for approximately 30 users and 4 remote offices with 15-30 users each
• Responded to help desk calls and trouble tickets submitted through proprietary ticketing system
• Received and inventoried new PCs and laptops for US offices
• Applied company standard image to all new computers. Installed, upgraded and maintained PC workstations and laptops
• Installed and configured printers (HP and Xerox)
• Upgraded employee to Microsoft Office 2003
• Effectively diagnosed and resolved issues within Windows 2000 and Windows XP
• Familiarity with Windows 2003 Server and Active Directory.
• Monitor systems for viruses and spyware via Symantec System Center Console
• Configured and resolved issues with TCP/IP, DHCP, WINS, DNS, VPN and RAS from a client perspective. -Established FTP sites
• Installed and configured Lotus Notes 5 and 6
• Setup new hire NT accounts; Perform password resets
• Strong knowledge of Dell and HP desktops and laptops
• In depth experience troubleshooting DHCP, WINS, DNS, VPN and RAS from the client side
• Assisted in rollout of Windows XP Service Pack 2 to local and remote offices
• Resolved issues with client vpn connections
• Was responsible for maintaining office telephony system