Account Implementations Project Specialist Resume
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West Palm Beach, FL
SKILLS:
- Proficient in Microsoft office, SQL, Access, ASP.Net, Visual Basic, Python, html, php.
- Creating and backing up Databases in SQL server
- Manipulating, cleaning, joining different SQL data types.
- Generating BI reports using Visual Studio and Power BI
- Utilizing advance Excel skills such as Vlookup’s, Pivot Tables, Macros and logical functions
- Using SQL joins and stored produces to produce SSRS reports from multiple database.
- Troubleshooting user related issues using text files such as CSV and XML
- Knowledgeable of the SDLC standards, agile and scrum methodologies.
- Bilingual in English/Spanish.
WORK EXPERIENCE:
Account Implementations project specialist
Confidential, West Palm Beach, FL
Responsibilities:
- Lead the development and executions of business requirements and test plans
- Perform User Acceptance Testing and develop and deliver end - user training, job aids, and/or other communication
- Create or amend operating procedures, and develop/maintain process flow diagrams for intradepartmental change initiatives
- Identify continuous operational improvement opportunities and service efficiency initiatives; recommend solutions, and lead the implementation of agreed upon changes
- Support the operational implementation of new products and enhancements to existing products/ channels
- Develop and produce key management reports to improve efficiencies, minimize risk and maintain compliance
- Review and store all documentation, correspondence and rate information in a designated location as instructed by company policy
- Set up dealer information in the company's Database and review data for accuracy
- Organized and detailed to handle and multi-task projects by the required deadlines.
- Ability to use a continuous improvement approach to develop and enhance policies, procedures, and business initiatives
- Ability to create and develop professional relationships with internal and external contacts
- Creating SQL reports using Visual Studio to produce professional SSRS report
- Running Daily analytical reports for department directors
- Document scanning/tracking/auditing
- Updating/Migrating Access Database queries in SSMS
- Assisting third party users with web related issues using text files such as XML and CVS to troubleshoot the issues
Computer Lab Assistant
Confidential, Lake Worth, FL
Responsibilities:
- Dealt with organizing and filing personal student records
- Handled phone calls regarding student questions, concerns, and College information
- Aided in computer troubleshooting
- Trained and managed the staff under supervisor's directions
- Guided novice and moderate computer users with computer necessities