Software Support Resume VA - Hire IT People

Objective

Information Technology (IT) Specialist:
To continue my career in the IT field as a specialist in software programming and program management with opportunities to further my experience level and grow professionally

Education and Experience

BS, Information System
Strong concentration project management and information security
Studies in computer forensics

Work Experience

Confidential, February 2007 – Present
Newport News, VA
Unidata Software Support/Technical Project Coordinator

Confidential,Review program changes and evaluate their effect on legacy system. Actively participate in the change process through project integration. Contribute to knowledge base through new entries and maintenance of existing entries. Ensure data integrity and support staffing requirements on behalf of company. Research and participate in on-going system related training including SAP. Proficient with MS Sharepoint. Knowledge management SME. Change management SME. Incident management SME.

Confidential, October 2006 – February 2007
Yorktown, VA
Retail Sales Consultant

Assists with overall operation of store and maintain daily sales goals. Ensure efficient and courteous customer service. Helped to verify accuracy of daily reports and inventory. Develop extensive knowledge of wireless devices and technology in order serve the company and customers alike and relay up to date information regarding our services.

Confidential, November 2004 – August 2006
Atlanta, GA
Retails Store Manager

Lead team to meet and exceed assigned quotas and manage churn. Develop, train, motivate, and coach sales team to produce desired high performance results. Manage cash and inventory levels. Monitor daily sales results and activities to ensure sales, retention, and compliance objectives were met.

Confidential, January 2004 – November 2004
Marietta, GA
Program Support Technician

Possessed a detailed knowledge of multiple operating systems, internet browsers, and hardware components. Provide technical assistance to program users. Maintained computer files and the documentation of user assistance. Continually trained with new software and troubleshooting methods.

System and Training Profile

ITIL certified
Experience with project management including Sharepoint and the SDLC
Familiarity with Microsoft and Unix platforms
Skilled in many Microsoft Office applications as well as .NET frameworks
Knowledge and experience with organization and architecture, systems analysis and design, information security, web design, networking, wireless data transmissions and Java and ASP software development with some experience in SAP

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Software Support Resume

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