SUMMARY:

• Hands - On Professional Writing Experience for Software Development and IT Support
• Enthusiastic professional with proven experience in full lifecycle software development, IT service management execution and support, educational training and development, newswriting, and policy framing.
• Well-versed in executing a wide-range of tasks including: requirements gathering, documentation development (structure, writing, editing), functional test case design and execution, curriculum development and execution, database design and utilization, bookkeeping, survey design and analysis.

AREAS OF EXPERTISE:

User Manuals | Quick Reference Cards | Online Help | Release Notes | Technical Bulletins | SIPOC Diagrams | Process Documentation | Standard Engineering Documents | SDLC Planning Documents | Knowledge Articles | Standard Operating Procedures | Manufacturing Procedures | Use Cases | Functional Test Cases | Curriculum Development | Instructional Materials | Lesson Plans | Exercises | Online Training Courses | Newsletters | Press Releases | News Articles | Surveys | Multivariate Statistical Analysis | Accounts Payable/Receivable | Policy Papers

COMPUTER SKILLS:

Microsoft Office Suite, Visio, Adobe Acrobat, FrameMaker, Captivate, InDesignSkillSoft/Blackboard/Moodle, Dreamweaver, MS Project, Access, RoboHelp, ForeHelp Illustrator, Snagit, HTML/XML, Oracle, Lotus Notes/Outlook, SPSS, SAS, and Serena SharePoint, Documentum, and DMS Associated Press Stylebook, Fact-checking, Headline Writing, Page Design, Proofreading AMA Manual of Style, Chicago Manual of Style, Grammar Checking, and Copy Editing

PROFESSIONAL WORK EXPERIENCE:

Project Management Associate

Confidential

Responsibilities:

• Perform Configuration Management and Project Management duties for the Confidential Command.
• Responsible for tracking existing, planned, and projected system/software requirements.
• Assist the N6 Desk lead in preparing documents for software license renewals/acquisitions, ensure that renewals are justified, are in line with contractual commitments.
• Assist PM in generating various burn-down rate reports to track services used.
• Apply knowledge of IT software asset life cycle stages, activities, and the software asset management processes.
• Use MS Word, PowerPoint, Excel, SharePoint, MS Project, NASA SEWP, GSA Advantage, several GVOT database configuration management database systems, ESI, and Remedy.

Technical Writer

Confidential

Responsibilities:

• Perform Technical Writing/Editing support for IT Transition project at the Confidential .
• Assisted team in writing onboarding/orientation documentation, Standards and Procedures Manual, EDC Handbook, and Business Continuity Plan.
• Provided editorial support to individual Towers (Database Admin., Hardware, Security, Business Operations, Asset Management, and Support Desk) responsible for preparing knowledge capture documents, standard operating procedures, and meeting minutes.
• Used MS Word, Excel, SharePoint, ITIL, DMS, and historical knowledge about IT Support Desk operations.

Business Analyst

Confidential

Responsibilities:

• Performed business analyst duties and some technical writing work.
• Met with Division Leads and technical staff to prepare requirements, write user guides, and quick reference cards for internal applications used to support in-house teams as well as members of the diplomatic core and their families.
• Used Microsoft Word and PowerPoint to write documents and SharePoint to store documents.

DOCUMENTATION SPECIALIST

Confidential

Responsibilities:

• Prepared and executed more than 2,000 functional test cases for a web-based document management system that ran on Oracle and a desktop application used to determine system readiness.
• Developed online Help and print documentation using RoboHelp’s single-sourcing feature.
• Used Microsoft Word to write Software Test Plans and the Snipping Tool to capture screenshots.
• Documented how to generate the user guides from RoboHelp for internal use.
• Documented system requirements in Serena.
• Then used Serena to auto-generate test case templates used to write functional test cases based on requirements.
• Also wrote the following documents for the Automated Work Notification (AWN) application including: User Guide, online Help, Application Build Instructions, Database Design Document, ERD Diagram, Interface Control Document, Requirements Traceability Matrix, Software Architecture Document, System Administrator Manual, Software Design Document, and Software Requirements Specifications.
• The documents were written with Microsoft Word, screen captures with Snagit, and the online Help with RoboHelp. Job required Secret Clearance.

Technical Writer

Confidential

Responsibilities:

• Performed various proposal writing duties.
• Wrote copy for proposals, edited copy, and applied template to resumes submitted with bids using the Shipley method.
• Used Microsoft Office to complete duties.

Technical Writer

Confidential

Responsibilities:

• Performed technical writing duties for the Maintenance Figure of Merit family of systems engineering team.
• Prepared various engineering documents and process flow diagrams.
• Used Microsoft Word and Visio to perform duties.

Technical Writer

Confidential

Responsibilities:

• Performed various technical writing duties for PMO Office.
• Documented requirements for SharePoint system design.
• Used Microsoft Word to document requirements and Balsamiq to prototype site changes for review and approval.

Configuration Analyst

Confidential

Responsibilities:

• Performed various configuration analyst and technical writing duties for verification and validation team.
• Documented Project Plan. Provided copy edit support for project deliverables such as:
• Risk Analysis, Quality Assurance Audits, Project Presentations.
• Used Microsoft Word, PowerPoint, Excel, and Project to perform duties.
• Helped team design SharePoint site that integrated with MS Project to track individual task orders.

Technical Writer

Confidential

Responsibilities:

• Documented requirements and performed functional testing of code and content used to support the Fordparts.com website.
• Wrote the requirements using Microsoft Word, process flow diagrams using Visio and the website content using a content management system.
• Documented HP Service Manager system. Areas of responsibility included documenting the Change Management, Problem Management, Service Manager, Knowledge Management systems. Created SIPOC diagrams, business flowcharts with audit points, and quick reference cards to assist IT staff in rolling out corporate-wide service management system.
• Project called for heavy use of ITIL skills. Wrote documentation using Microsoft Word and SIPOC diagrams using Visio.