Manager/Consultant Resume Canton, NY - Hire IT People

SUMMARY:

Larger Workflow projects - Student/Admission processes, HR Termination/Staff Departure, HR Sessional Hire, Adjunct Faculty Contract Approval
Manager/Consultant for workflow product. Instrumental is developing product services plan and materials.
Road warrior providing product training and functional consulting to various clients while managing services for product and small team.
Worked closely with development, sales/marketing and account manager teams to schedule and implement product at client sites.
Business analyst on workflow product. Provided functional input to development team, system testing and documentation. Instrumental in product rollout.
Project Manager/support for European team on utility product.
Development manager for Advancement module within Confidential product suite.
Worked with Product Manager on product direction. Implemented product enhancements, testing, documentation updates. Coordinated releases with other teams/modules on product suite.
Designer/Developer on the original software team for Oracle product still growing after 20 years. Ellucian/SunGard/SCT Confidential product developed on Oracle. Main focus was Student Admissions, Recruiting and General modules. I have worked with clients most of my 28 years with SCT/SunGard Higher Education.

SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Canton, NY

Manager/Consultant

Responsibilities:

Consulted with Confidential clients on their business processes.
Analyzed business requirements and developed workflow solutions to meet these needs.
Delivered product training. Supported client product implementations.
Responded to RFPs and RFIs.
Conducted product demonstrations.
Provided functional support to the development team.
Instrumental in developing training materials, product documentation and product training methodology and materials for the Workflow solution.

Business Analyst

Confidential

Responsibilities:

Conducted product testing and quality assurance.
Served as the functional voice on the product development team.
Drafted documentation and training materials to be used during product roll-out.
Consulted with internal business units in preparation for product launch.

Project Manager

Confidential

Responsibilities:

Managed and coordinated all aspects of a Confidential project including software implementation, data conversion, system testing, documentation development and training.
Coordinated implementation activities with a remote development team.

Release Manager

Confidential

Responsibilities:

Managed and coordinated technical and functional resources.
Collaborated with Sales and Marketing to identify and define product gaps and the project scope.
Worked with technicians to develop an in-house translation tool (which has since been productized) to convert the Confidential software initially to Dutch and now other languages.
Managed the product release team to package software for client delivery.
Performed all administrative duties related to project.

Product Coordinator

Confidential

Responsibilities:

Assisted in the development of collateral to facilitate the marketing and sale of the product throughout the UK and European markets.

Technical Development Manager

Confidential

Responsibilities:

Worked closely with the Alumni/Development Product Manager who provided product direction. Designed product architecture.
Aligned functional, software and Oracle database requirements.
Implemented the enhancements and modifications, tested, documented and deliver the software. Interfaced with clients.
Resolved escalated client issues.

Student System Programmer Analyst

Confidential

Responsibilities:

Part of a original technical team selected to converted legacy system functionality to Oracle.
Consulted with clients and participated in discovery sessions and product launch.