Lead Customer Service Analyst Resume

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Lead Customer Service Analyst

Responsibilities:

Strategized how to attack the project in order to meet deadlines by formulating a WBS.
Determined what the Gap Analysis were on existing.
Defined the best practices for the Confidential .
Developed the Confidential for the final deliverable to Coveo using Botsociety and Python.

Confidential, Dallas

Lead Customer Service Analyst

Responsibilities:

Utilized tools (Excel and SQL) to analyze, query, sort, and manipulate data according to defined business procedures.
Constructed a complete database which included various forms of tables, stored procedures, triggers and UDF.
Formulated strategies to customize the database to improve its performance.

Confidential, Dallas, TX

Lead Customer Service Analyst

Responsibilities:

Handled all closings of new and extended phone contracts to ensure internal and external customers understood contract obligations and legalities.
Diagnosed client issues which included troubleshooting and providing technical support to end-users.
Spearheaded adept with evolving technologies and translated this information into terms for client relations.