SUMMARY

Assist to monitor incident and closing ratio. HP Service Manager presently closing ten to fifteen tickets per day. Desktops, laptops and docking stations, Thin Clients, Confidential installation IP Communicator and workstations, Monitor setup and resolution for two and three monitors. VM clients, RSA 84.1SP4 tokens. Cisco AnyConnect VPN. PXE boot imaging environment. Window, Confidential, Citrix, Microsoft office 365 for Windows and Confidential Lynch. Skype Internal and external client base call center remote desktop for Windows and Confidential . Hardware Lenovo, Compaq, IBM, Thin Clint’s, Apple, Tablets, Printers, Mobile Software Network LAN, MAN, WAN, Windows Server 2016, Active Directory, DHCP, DNS SCCM, BomGar, over 200 in company applications, Desktop 2010, 2008, 2007, Windows XP, Vista, 2003, 2000, VM servers, Migration USMT Window 7 to windows 10 workstations, Security Symantec Norton, Application security, Access Control, Firewall, SecureDoc, bit locker, HP Asset manager v 9.50, UPS shipping and tracking. Over ten years of customer service experience with the emphasis on the customers is always right.

Confidential

Desktop Analyst

Responsibilities:

Assist to monitor incident and closing ratio. HP Service Manager presently closing ten to fifteen tickets per day. desktops, laptops and docking stations, Thin Clients, Confidential Laptops, VoIP phones 8861, 8565 installation IP Communicator and workstations, Monitor setup and resolution for two and three monitors . PXE boot imaging environment VM clients, RSA7.1SP4 tokens. Cisco AnyConnect VPN. Window, Confidential, Citrix, Cisco, Microsoft office 365 for Windows and Confidential Lynch. Skype Internal and external client base call center remote desktop for Windows and Confidential . Hardware HP, Compaq, Toshiba, IBM, Thin Clint’s, Apple, Tablets, Printers, Mobile Software Network LAN, MAN, WAN, Windows Server 2016, Active Directory, DHCP, DNS SCCM, BomGar, over 200 in company applications, Desktop 2010, 2008, 2007, Windows XP, Vista, 2003, 2000, VM servers, Migration USMT Window 7 to windows 10 workstations, Security Symantec Norton, Application security, Access Control, Firewall, SecureDoc, bit locker, HP Asset manager v 9.50, UPS shipping and tracking. Over ten years of customer service experience with the emphasis on the customers is always right.

Confidential, Orlando Fl

Desktop Analyst

Responsibilities:

Installed, designed desktops, laptops and mobile devices. Analyzed and designed new Standard and Enterprise Windows 2008, 2012 servers and storage. Implemented core Active Directory Security for computer accounts and Domain Controllers. Implemented TCP/IP core networking services DHCP, WINS, DNS on Windows 2008 and 2012, 2016. Installed and upgraded to Exchange Enterprise Windows 2003 and 2007. Maintained WAN Networks utilizing Ethereal and Wire Shark Utilities. Supported remote locations with terminal services, VNC, PC Anywhere, Bomgar, and support to other employees. Installed and monitored Trend Micro Inter - messaging Suit 10.1, and Asset management with Track-It. Ten years of Symantec server and client software. Implemented, monitored and tested company disaster recovery procedures, VMware install physical to virtual server conversions. Migrated data centers and converted physical servers to virtual servers using VMware, administered HP blade servers.

Confidential, Orlando F

Desktop Analyst

Responsibilities:

Worldwide Call center, using, Assist to monitor incident and closing ratio. Presently closing ten to fifteen tickets per day. Install servers, desktops, laptops, Thin Clients, Confidential Laptops, VoIP and IP Communicator, citrix servers and workstations, VM clients, RSA tokens. Inventory, Window, Confidential, Citrix, Cisco. Lynch. Internal and external client base call center. Hardware Dell, Compaq, Toshiba, IBM, Thin Clint’s, Apple, Tablets, Printers, Mobile Software Windows server, VMware, Server, SCCM, BomGar, over 200 in company applications Desktop 2010,2008, 2007, Windows XP, Vista, 2003, 2000, VM servers, workstations Network EPN,VPN, PAN,LAN, MAN,WAN, Active Directory, DHCP, DNS, DRA, Security Symantec Norton, Application security, Access Control, Firewall, RSA7.1SP4, SecureDoc Tracking Assist 9.0 management, UPs shipping and tracing.

Confidential, Orlando Fl

Desktop Analyst

Responsibilities:

Installed, designed desktops, laptops and mobile devices. Analyzed and designed new Standard and Enterprise Windows 2008, 2012 servers and storage. Implemented core Active Directory Security for computer accounts and Domain Controllers. Implemented TCP/IP core networking services DHCP, WINS, DNS on Windows 2008 and 2012, 2016. Installed and upgraded to Exchange Enterprise Windows 2003 and 2007. Maintained WAN Networks utilizing Ethereal and Wire Shark Utilities. Supported remote locations with terminal services, VNC, PC Anywhere, Bomgar, and support to other employees. Installed and monitored Trend Micro Inter-messaging Suit 10.1, and Asset management with Track-It. Ten years of Symantec server and client software. Implemented, monitored and tested company disaster recovery procedures, VMware install physical to virtual server conversions. Migrated data centers and converted physical servers to virtual servers using VMware, administered HP blade servers.