Technical Skills:

O/S: DOS, Windows 3.x, 95, 98, NT 4.0, 2000, XP, Vista, 7 and IBM OS/2
Communications: Ethernet, IPX/SPX, TCP/IP, ISDN, ODBC, Sql and Token Ring
RDBMS: Access and Oracle
Language: HTML
Collaboration Software: Cisco Chat, Lync 2010, SharePoint 2007
Remote control Tools: Pc Anywhere, Windows remote assistance, VNC
Phone Metrics: Calls handled = 450, Average Talk Time = 12 to 15 minutes, FCR = 85% QCR = 85%

Summary:

• I have worked with a number of different Administration tools to support global associates with a varity of hardware and software technologies.
• Subject Matter Expert with SharePoint and have mentored and trained coworkers on SharePoint and handheld devices.
• Worked with Ecolab divisions to create best practices for supporting different software packages.
• Used BMC Remedy ticketing system to transfer to different groups, and resolve tickets.

Experience: Confidential 2002-Present - System Analyst

• Lead Technician solving SharePoint issues and security for Ecolab globally.
• Trained coworkers on SharePoint security and site creation, also common problems that occur with SharePoint.
• Collaborated with SharePoint Administrators to understand best practice for SharePoint restores.
• Updated and worked with SharePoint wiki database. Remediate calls and incidents.
• Worked with group that would escalate high cases and monitor the progress of the cases.
• Completed online active directory, SharePoint, and network classes through New Horizons and Mind Leaders.
• Support Microsoft office and Microsoft Windows operating systems for twenty three years.
• Responsible for providing PC hardware and software systems support for multiple platforms.
• Fixed Pc Anywhere for a Division that did not have the ability to use the software for six months.
• Worked along with Lead person to transfer the Water Cares Division pc hardware and software support into our group.
• Worked with the network group to test and improve dial connections for different divisions.
• Maintained laptops for Food and Beverage division, also other divisions.
• Trained the Food and Beverage group on the use and how to maintain their computers.
• Collaborated with the Server and network groups to fix tcp ip and other related printer problems.
• Volunteered for a high profile global supply chain project that is a major part of the distribution plants and traveled to plants for computer upgrades and office upgrades.
• Fixed many dsl problems for the field that drastically improved the ability for the field to get their job done.
• Collaborated to assist network administrators to patch a number of network servers.
• Maintain database for different repairs to make the process and be more efficient for the associates.
• Order computer parts and make recommendations to solve associates computer problems.
• Cross trained with network administrators to install servers.
• I was part of a group to stream line hand held Hp Ipaqs for Ecolab division and currently Subject Matter Expert for that division.
• Worked with Rsa 3.7, 4.1 Secure Token, vpn software, and Blackberry Administration tool, also Besx tool.
• Used active sync 4.5 for hand held devices.

Confidential Environment:

• Servers, SharePoint 2007, Server 2003 standard 32 bit, Server 2003 Enterprise 32 bit, Server 2003 Enterprise 64 bit, W2K8 32bit, Server 2008 r2 64 bit, Exchange 2007, Exchange 2008, SCCM 2007 IBM Host x5 e-Series (3850 M2), VMware ESX4.1, VMware ESXi5, Mainframe ISeries 390, SQL 2008.
• Laptops desktops, Windows 2000, Windows XP, Windows 7, Office 2003, Office 2007, Attachmate Professional 8.1, Jd Edwards.

Confidential 1997-2001 - IS Technical Support

• Responsible for providing PC hardware and software systems support.
• Workstation upgrades to Windows 95, 98, NT 4.0, Windows 2000, Microsoft Office Suite, Lotus Notes, PDM, Impromptu, Adobe Products, Interleaf, Telemagic, Telecorp, PC Anywhere, Winzip, Netscape, and Norton AntiVirus. Including miscellaneous software packages.
• Worked with contractor on Pro/ENGINEER on a NT platform to improve performance for the engineers.
• Daily duties included responding to trouble tickets generated by 350 end users through a help desk using clientele software package.
• Utilized Rumba, Pcomm, and Host on Demand for Mainframe connectivity. Utilized Exceed, NFS Interdrive Client Software, and Samba for Unix connectivity.
• Maintain the installation of new hubs using cat 5 and attaching users to RJ 45 patch panel.
• Provided security rights on the server with 3.x & 4.x NetWare platform using Syscon and NWadmin.
• Introduced Class a Imaging with Ghost Software.
• Worked as part of a team to install Netscape for 900 users.
• Familiar with SMS software to produce server installations.
• Created computer inventory program with Access97.
• Utilized IBM Tivoli software to distribute software packages and remote control capabilities.
• Installed thirty-five Customer Service Agents with Right Fax software that increased their productivity.
• Recommended system software and hardware requirements to supervisors and personnel.
• Installed Cisco wireless network cards and maintained Cisco receivers.
• Received and installed all new PC equipment ordered.

Confidential 1996-1997 - IS Technical Support

• Responsibilities included the repair of desktops, laptops, printers, and support for desktop system analysts.
• Instrumental in the roll out from Windows 3.11 to 95, Microsoft Office Suite, Microsoft Mail, WinZip, Norton Antivirus, new versions of multiple software packages and hardware systems.

Confidential 1989-1996 - IS Lead Technician

• Maintained a configuration center; responsibilities included producing customized Dos, Windows 3.11, 95, images then uploading on the network to be downloaded into new systems.
• Updated configuration instructions for a variety of software packages and specialized customer installations.
• Introduced new procedures for repairs of DOA computers.
• Provided technical phone support for sales team and clients.
• Supervised technicians in the performance of company policies, standards, and necessary repairs.
• Provided technical support, for Confidential

Confidential 1982-1989 - Manager

• Supervised daily and evening operations of lounge, kitchen, and wait staff.

Education:

• Two years Electronics Degree, A+ Certified
• Windows 95, 98, XP, NT 4.0, XP Workstation, NT 4.0 Server, 2K Workstation, 2k Server, System Managing Microsoft Systems Management Server 2003, SharePoint Site Collection Owner/Team Site Administrator, SharePoint Server 2007 Administration, SharePoint 2010 Site Collection and Site Administration, Cisco switches, IBM, Compaq, and Hewlett Packard Certifications, and Macintosh Courses
• Mind Leader Certifications
• ITIL Service Management Essentials Certification, Kepner Tregoe classes