SUMMARY:

Currently Confidential Supervisory Telecommunications Manager responsible for the management and implementation and serves as a project manager and advisor to the Regional Dispatch Center Manager in all matters relating to electronic protection (Fire/Security) and emergency radio systems. Supervises, manages and exerts all administrative oversight over Regional Telecommunication Specialist and provides guidance on career progression.

SKILLS:

• Telecommunications Management
• WIN/UNIX Server Administrator
• Strategic SHF SATCOM Manager
• Network Security Management
• SAN/NAS Administrator
• Team Management/Direction

EXPERIENCE:

Telecommunications/Electronics Support System Manager

Confidential

Responsibilities:

• Supports the daily operations technical maintenance operational readiness of the Enterprise Land Mobile Radio ( Confidential ) system as the primary wireless communications system for the CNRSW Operations Department (N3) for Regional first responders.
• I also support the Legacy VHF/UHF radio communications equipment that is used for mutual aid operations by the first responders for Confidential Department.
• Reviews connectivity requirements for telecommunications related requirements and established communications configuration protocols and works with the required commercial telecommunications carriers to order, install, and maintain these vital operational requirements to maintain reliable first responder communications.
• Develop, present and gain approval on all aspects of communications related technology upgrades and additional equipment requirements.
• Develop, present and gain approval for all Confidential communications templates for all First Responder divisions of the Operations Department for initial use and required modifications as new requirements are identified and implemented.
• Acts as Subject Matter Expert in the Telecommunications discipline.

Technical Duties Electronic Systems Support

Confidential

Responsibilities:

• Responsible for maintaining the daily operations of the Confidential systems that provide Fire and Intrusion Detection protection for all required Confidential Area of Responsibility facilities.
• Regularly provides guidance on requirements for making new accounts, updating existing accounts and the daily and long term operations of the Confidential Regional Dispatch Center.
• Provide technical review and oversight for new and upgraded technologies for all electronic protection requirements that are the responsibility of Confidential Departments as requested.
• Provide technical services to all tenant commands throughout Confidential who have electronic protection requirements to insure that they are able to procure and install the necessary required and configured equipment so it can be successfully be monitored with the in place technologies that are required to properly monitor the new and upgraded alarms.
• Designs and provides input to Confidential first response requirement changes to the Confidential fleet map and interfaces with Confidential N6 to implement changes.
• Develops tests and implements new radio equipment technologies to insure they are compatible and will seamlessly work with the existing communications equipment that is in operations.
• Develops and tests new alarm and receiver technology to improve field communications of alarms and insure that these new technologies will seamlessly interface to the existing automation and dispatch interfaces so that quick and accurate dispatching of first responders can be dispatched as required.
• Drafts, reviews and submits correspondence to Confidential management, and tenant commands for new projects and tasking as it is assigned and in the process of completion.
• Overseas the overall daily operations of the overall tasks, assignment, and tracking of progress for the overall workload of the telecommunications work center in N37 in support of the Confidential mission requirements.
• Supports Confidential Regional dispatch center with the requirements to meet the mission of dispatching first responders with support of telecommunications, radio and alarm technical and operational specifications.
• Oversees the assignment and repair of all cell phone assets that are assigned and utilized by the Confidential Department personnel as well as maintain emergency equipment for critical issuance during times of emergency.
• Oversee the inventory control process of all communications equipment that is the responsibility of the Confidential Department personnel to maintain their daily and emergency operations.

Confidential Administrator

Confidential, San Diego, CA

Responsibilities:

• When required, analyzes and conducts Tier 2 fault isolation of 10 Over the Confidential operating MS Windows Server 2008, via remote software Symantec’s pcAnywere and submits trouble ticketing information to Confidential 311 for distant end technician repair response.
• Conducts Confidential account acceptance testing with commercial technicians, site managers, fire marshals and security liaisons in order to officially accept new accounts and ensures 911 operators are aware of testing by updating situational awareness through Confidential ’s Computer Aided Dispatch System (CAD) software.
• When required extracts raw data from telecommunication receivers and transmits to ESS Manager.
• Daily, compiles and transmits Data/Signal History, Subscriber Detail/Summary Reports though the Regional Alarm Monitoring System (RAMAS) SIS software for distant end site managers and building security managers upon request.
• Confidential Subject Matter Expert (SME), creating Standard Operating Procedures (SOPs) for current and future operators’ consistency of work ethic, reduction of site defects and clear communication of standards required of the CNRSW Confidential site administrators.

Confidential, San Diego, CA

System Administration/Lead

Responsibilities:

• Implemented and provided secu­rity for the Windows Enterprise - level NIPRNet/SIPRNet servers using the commercial off-the-shelf (COTS) Host Based Security System (HBSS) within the ships Computer Network Defense (CND), based on current IA principles, naval instructions, and DoD Instruction 8500.2, OPNAVINST 5239.
• 1B Confidential Information Assurance (IA) Program, and DoD Directive 8570.1-M.
• Using Microsoft Access, maintained and cataloged all documentation on Information Assurance Vulnerability Alerts (IAVAs).
• Ensured correct patch configuration and notification of required security updates and changes by implementing required changes on networked servers and software.
• Participated in Command Level presentations; notifying of C5I/N6 Network Analytics, current and future upgrades to Networked systems.
• Systems administrator for the Confidential maintained more than 1,200 customer accounts/backups for the UNIX-based network system and administrated the NIAPS server library updates and backups.
• Managed and mentored 24 mid- and junior-level systems administrators.

JIMA IA Manager

Confidential

Responsibilities:

• I directed daily operation and maintenance (O&M) of two AN/GSC-52 satellite earth terminals, related baseband equipment and cryptographic devices.
• Created tactical and logistical naval circuits to provide reliable communications to incoming assets into the desired area of responsibility (AOR).
• Troubleshot local and remote telecommunication systems, including Integrated Digital Network Exchange (IDNX), Multiplexer Integration Digital Automation Systems (MIDAS), Automated Digital Network Exchange (ADNX-48), TIMEPLEX Link/2+, COMQUEST Modem CQM-248, Switch Multiplexing Unit (SMU), EHF/SHF/UHF trans­ceivers, HP and Canoga Perkins fiber-optic modems, using the Remedy ticketing service, with the assistance of distant-end military assets and local commercial technicians.
• When required assisted in the re-tipping of fiber and CAT5 cable connections due to environmental wear and tear. Prepared and presented monthly updates of satellite services provided to assets in the Area of Responsibility (AOR) to Chain of Command.
• Directed 4 satellite communications supervisors and 12 satellite watch standers.
• Managed a quarterly budget of $25,000.

System Administrator

Confidential, Norfolk, VA

Responsibilities:

• Directed the Tier 1 and Tier 2 service desks and directed 18 joint military mid- and junior-level system administrators providing 24/7 remote desktop assistance and mitigated issue resolution.
• Developed and tested symptom-based guides for resolving common and frequent customer issues and requests.
• Supported the Windows Enterprise-level server farm, consisting of Windows Server 2003/2008 and NIPRNet/SIPRNet for Tier 1 and Tier 2 network and system issues.
• Maintained network security standards and policies in conjunction with IA implementation and the Computer Network Defense (CND), OPNAVINST 5239.1B Confidential Information Assurance (IA) Program, Confidential Information Assurance Product Catalogue (NIAPC), SECNAVINST 5510.36 DON Regulation - Information Security Program, and DoD Directive 8570.1-M, supporting more than 3,500 end users in the U.S. and European theaters.
• Coordinated and maintained procedures to provide 24-hour system administra­tion through a virtual private network (VPN) of networked resources.
• Prepared and presented weekly command-level reporting of 22 networked systems regarding performance; space use; such as future network upgrades and upcoming scheduled events.

System Administrator

Confidential, Norfolk, VA

Responsibilities:

• Served as the WinNT/2K server administrator and managed the Confidential using networked force-level Solaris 10.2 servers.
• Held Top Secret Clearance; Planned, coordinated and effec­tively communicated network changes for the new Windows 2003 server software upgrade.
• Guided the team in resolving critical network issues, leading to identifying and correcting possible weak points within network ser­vices and by developing operationally defined boundaries with the Tier 1-3 support structure.
• Maintained docu­mentation for all modifications and updated applications associated with network software and hardware use.
• Managed first-response tracking of abnormal and improper user activity, using Simple Network Monitoring Proto­col (SNMP) within the ships Computer Network Defense (CND).
• Implemented and managed the ship’s public key infrastructure (PKI), as the Local Registration Authority.
• Managed a quarterly budget of 15,000. Directed 11 junior systems administrators.