SUMMARY:

EMPLOYMENT HISTORY:

Field Technician ,Confidential,12/2011 to 02/2012
Representing Equitrac installing devices in Houston, Dallas, Austin, New Orleans and San Antonio, Certified on Equitrac equipment troubleshooting and installing Firmware to their equipment.

Field Technician (Consultant Contract) 08/02/2010 to 12/2011
Taken calls to do work from different Temporaries placement companies as Barrister, Advantage, Field Medix, InSource Inc. installation of computers, printers, and troubleshoot any problems that some companies and private users get to have with their Hardware or software, Bryan TX., School System troubleshooting repairing ghosting Apple note books – desktops. Field Medix Troubleshooting Switches, Desktops, connectivity with desktops, laptops and any problem related to Communication with Chase bank. Updated ghosted removed old computer for new computers at Bank one in Houston TX. Supporting Xerox equipment for Baker Hughes Oil Company in Houston TX.

Field Technician , Confidential, (Consultant Contract) 01/04/2010 to 05/28/2010
Traveled to WalMarts Stores to perform hardware and software installation and repair of an introduction of a new PM 2000 at Photo Center, trained store Managers and Employees on how take care new equipment, trained to troubleshot equipment when needed to have les down time, setup a wireless network router switch on a small private network needed to control equipment remotely by Wall Mart Management and H/P, if equipment was damage on route to store and needed to be repaired and parts order to make sure equipment was functioning correctly, Fix them on site if needed. Stores visited were, from N/Y Long Island to K/Y and in between N/J, Maryland, West Virginia, Virginia, and Northern Tennessee. Also trained new technician when needed (coming from training).

Field Technician ,Confidential,Lanham, MD., (Consultant Contract) 06/2009 to 10/2009

Traveled to various sites to perform hardware repair, Troubleshot hardware, repaired printers and replaced parts as needed. Updated drivers to make sure systems were able to print, and ensure customers satisfaction with service. Resolved PC operational problems with hardware software Used Windows XP, Office XP, MS Outlook, printers, and scanners; troubleshot hardware, software, and network printers over the phone, created user accounts, set permissions, installed image, configured and upgraded desktop machines, responded to an updated call tracking and problem logging database.

Technical Support

Confidential,Washington, DC. (Consultant Contract) 11/2008 to 02/2009

Attended users on there day to day tasks, repaired printers, computers and responded to any need that users encountered. Used Windows XP and several other proprietary applications that bank used including Lotus Notes, Ghost to image laptops and desktops, and Mac computers.

Field Technician

Confidential,Baltimore, MD., (Consultant Contract) 10/2007 to 08/2008

Performed hardware repair for Social Security Administration, Troubleshot hardware assembled and repaired printers, servers, and desktops, traveled to other locations throughout Maryland, Delaware. Fixed - troubleshoot Dell Servers MPC Gateway Laptops Desktops and Servers.

Desktop / Network Technician

Confidential,Baltimore MD., (Consultant Contract) 07/2007 to 10/2007

Provided timely, accurate customer service and administrative changes to CRS PBX system and Call Pilot Voice Mail System, Provided level one help desk support including user setup, installation of voice station software, resolving cell phone and satellite problems, documenting and recording Help Desk calls and solutions. Followed the Help Desk procedures and coordinated with other technicians to support network operations, implement desktop configurations and documentation for Desktop Call Pilot Messaging. Provided level two help desk support including user setup, profiles and network configuration for PBX, and set up and troubleshooting of cellular (Smart Phones) Black Berry’s issues on network. Responsible for voice and system backups for PBX and administration of accounts assisted with telecommunication billing on all the telecommunications orders and arranged distribution of cellular phones and satellite communications for HQ and field offices. Oversaw Telecommunication Operators and Administrative Coordinator in the absence of Telecommunication Manager Performed all other duties as requested by the Manager of Telecommunications.

Desktop Support

Confidential,Tyson’s Corner VA., (Consultant Contract) 05/2007 to 07/2007

Troubleshot hardware and software, assembled and repaired Dell laptops, and troubleshot Outlook software. Transferred data from previous laptops to new laptops, rebuilt laptops and made sure those users had PST’s. Ensured users had all data needed on their system; used Windows XP, Office XP and Mac software. Used database to open and close trouble tickets.

Helpdesk Support

Confidential,Greenbelt, MD., (Consultant Contract) 07/2006 to 05/2007

Answered calls from users at the USPS, connected with NetMeeting, tracked calls with Remedy, and resolved PC operational problems with hardware and software. Used Windows XP, Office XP, MS Outlook, printers, hardware, and software Troubleshot network printers over the phone, attended 50 to 60 calls per day and resolved user problems.

Desktop Support, Network Technician E Plus, Baltimore, MD., (Consultant Contract) 01/2006 to 7/2006

Troubleshot hardware and software, assembled equipment tested to be delivered to Baltimore Metro Area, at University of Maryland Medical Center. Resolved PC problems with hardware and software, printers, and scanners, Installed, configured and upgraded desktop machines and Cows (Computers on Wheels), responded to and updated calls in tracking and problem logging database used Ghost for imaging laptops and desktops.

Desktop Support

Confidential,Baltimore, MD., (Consultant Contract) 08/2005 to 01/2006

Installed new systems at State Farm Insurance, Made sure that all new computers replaced were installed properly, including hardware and software. Instructed users on how to get the best performance from their new system; backed up data to server and recalled systems data back to workstation, and imaged laptops and desktops.

Desktop Support, Field Technician

Confidential,Baltimore, MD., (Consultant Contract) 06/2005 to 08/2005

Troubleshot hardware and software, and built equipment and tested it for hospitals, Delivered to the Baltimore Metro area Hospitals also when needed to fix systems when on to the OR while doctors working on patient. Field Technician Northrop Grumman / Paladin Inc., MD/DC (Consultant Contract) 03/2005 to 06/2005 Troubleshot software and hardware Windows 2000, 2003 and Windows NT. Completed hardware and software configurations, installations and upgrades for Hewlett Packard, Performed system administration on Windows 2000, 2003, NT workstation and Windows 2000, 2003, NT servers such as reconfiguring hardware for system failure, connecting Windows 2000, 2003, NT workstations to servers, Installed hardware operating systems and software applications, repaired, imaged and rebuilt PCs, printers and laptops.

Field Technician

Confidential,Columbia, MD., (Consultant Contract) 01/2005 to 03/2005

Resolved PC problems with hardware and Microsoft/Windows software, Maintained printers, scanners, troubleshot issues over the phone, created user accounts, set permissions, imaged, installed, configured and upgraded desktop machines, and responded to and updated call tracking and problem logging database.

Helpdesk Support

Confidential,Woodlawn, MD., (Consultant Contract) 09/2004 to 01/2005

Resolved issues for users over the phone supporting offices in Mexico, Canada, and US, using Maestro, Fixed duplicate accounts, printer problems, software, issues with Outlook, Windows XP, 2000, servers, and desktops. Responded to and updated calls in tracking and problem logging database.

Computer Level 3 Support

Lockheed Martin, Woodlawn MD., (Consultant Contract) 06/2004 to 09/2004

Installed applications and imaged laptops and desktops for users at the center, ensured that data was placed back on user’s computes, introduced new users to Windows XP, and saved data to the server, installed Oracle Crystal Reports, DOORS, and additional applications that the government users at CMS Center needed. Supported 4500 users, and trained by Lockheed Martin with Heat tracking database.

Computer Consultant

Confidential,Aberdeen Proving Grounds, MD., 03/2004 to 062004

Installed computers for the military, imaged converted PCs from Windows 2000 to Windows XP, introduced new users to Windows XP, saved data to the server, made sure that Microsoft Outlook was working properly, brought data back to users from server, ensured proper connectivity to overhead projector and explained to users how to operate the new technology.

Help Desk / Customer Service Support Technician

Confidential,Arlington, VA., (Consultant Contract) 10/2003 to 03/2004

Resolved PC problems with hardware and software, printers, and scanners, created user accounts, set permissions, installed, configured and upgraded desktop machines, and responded to and updated calls in tracking and problem logging database; supported 1200 users.

Network Support Specialist

Confidential,Chantilly, VA., 10/2001 to 08/2003

Troubleshot hardware and software, Windows 2000, XP, NT, 98, 95, Office 97, 2000, XP, Email, and Outlook 98, 2000 with Exchange Server, Executed hardware and software configurations, installations, and upgrades Performed system administration on Windows NT workstation and email using Outlook, Windows NT, and 2000 servers including reconfiguration of hardware due to system failure, connecting Windows 2000, XP, and NT workstations to Windows 2000 NT 2000 servers. Installed hardware operating systems and software applications, worked with Magic tracking system and helped put together Server Services so that when clients were using VPN they were able to connect and check email and do other work remotely. Answered phones to assist users from other offices throughout the US, repaired and rebuilt PCs and printers, staffed Help Desk to reconcile user problems with their PC from hardware and software. In charge of computer setup and troubleshooting connectivity for 25 Macs, created user accounts and set permissions, installed, configured and upgraded desktop machines, responded and updated calls in tracking database, and supported 1500 users.

Hardware and Software Refresh Technician 02/2000 to 07/2000 Confidential,Washington DC.

Backed up Data from users to server and recall data back to users Systems, back up / format / Imaging of computers, troubleshooting as needed, Installation and replacement of Dell computers, provided support of printers faxes, scanners and smooth work flow to different departments training of users on new equipment and understanding of Windows 2000 from Windows ME/98.

Field Technician 06/1995 to 12/1999 Confidential,Houston TX., –

Traveled to various client sites to perform hardware repair, troubleshot hardware, repaired printers and replaced parts as needed. Updated drivers to make sure systems were able to print, and ensure customers satisfaction with service. Resolved PC operational problems with hardware and software Used Dos 6.0 Windows 3.0, 3.1, 95, 98, ME, printers, scanners; troubleshot hardware, software, Platters installed image and configured servers.

EDUCATION:

Computer Associate Degree

Computer Specialist Degree