Service Desk Tier 1 Analyst Resume Germantown, MD - Hire IT People

SUMMARY:

Service Desk Technician with 5 years of experience working in a fast paced team environment supporting infrastructure and customers. A Motivated and quick learner, I am looking for an environment to become more technical learn and grow in the IT field in which I am very passionate about.

SKILLS PROFILE:

Excellent Customer Service
Motivated Self Starter
Quick to learn
Considerate
Understanding
Flexible
Proficient in Microsoft Office (Word, Excel, PowerPoint)

TECHNICAL SKILLS:

Spanish, Microsoft Office, Help Desk, Service Desk, Desktop Support, Active Directory

WORK EXPERIENCE:

Service Desk Tier 1 Analyst

Confidential, Germantown, MD

Responsibilities:

Providing a service to the United States Department of Energy.
Resetting and unlocking Active Directory accounts
Using Configuration manager to remotely connect to customers desktops
Provide the best customer experience via phone
Restarting a customer Citrix VDI session through the Citrix Director console
Using the Entrust admin console to provide
Entrust recoveries for customers
Proficient use with ServiceNow
Creating profiles and adding mailboxes for Outlook

Service Desk Technician

Confidential, Columbia, MD

Responsibilities:

Reset and unlock Active Directory accounts
Create and edit accounts and groups on Active Directory
Reset and refresh virtual machines on VMWare Horizon Client
Refresh pools on VMWare Horizon Client
Provide over the phone assistance
Provide remote assistance via RDP
Government contract Troubleshooting Team oriented environment Creating incidents in ServiceNow
Creating incidents in BMC Remedy
Abiding to Service Level Agreements

IOS and Android Support Expert

Confidential, Alexandria, VA

Responsibilities:

Inventory Management Provided Tech Support to customers
Troubleshoot and transfer data Provide amazing customer service
Served for Spanish only speakers Provision Mobile Device

Sales Consultant

Confidential, Gaithersburg, MD

Responsibilities:

Customer Service Identified customers that need assistance on their automotive needs
Used AVG and following up with customers
Served for Spanish only speakers

We provide IT Staff Augmentation Services!

Service Desk Tier 1 Analyst Resume

Germantown, MD

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship