PROFESSIONAL SUMMARY:

Detailed - oriented and self- directed professional with over 18 years of technical and business experience. I seek new and engaging role where I’m not limited and can guide and lead team cohorts in Information Technology. Experienced in all phases of Information Technology i.e. Systems Development Life Cycle (SDLC), Datacenter support to Project Management, Release and Change Management. Creative in cross-functional methods to encourage teaming with an ability to work collaboratively. I mentor team members while providing 1) Attention to Detail, 2) Customer Service Support, 3) Oral and Written Communication, and 4) Analytical Problem Solving.

PROFESSIONAL SKILLS:

• C++/JAVA
• Systems Engineer/Operations
• DataCenter Support
• WebSphere, HTML Webserver
• Veritas Netbackup, TCP/IP
• AIX/UNIX/Linux Mainframe
• SAN, SUN Solaris, Windows Server
• Compaq, PSeries & HP Servers
• Oracle Database Administrator
• Oracle Application Server Admin
• Oracle Forms and Reports
• Visual Basic, Visio
• Cisco WebEX/SharePoint
• Shell Script
• Project Management/JIRA
• Confluence
• Microsoft Office Suite
• Lean IT Foundation
• ITIL Foundation
• SCRUM/Agile
• Time Management
• Release/Change Management
• Quality and Reliability Standards
• Business Procedural Documentation
• Configuration Management ISO/CMMI
• ISO/CMMI/ITSM
• BCS Remedy
• O&M

EXPERIENCE:

Confidential, Woodbridge, VA

Case Manager Consultant

Responsibilities:

• Developed, drafted, reviewed, reconciled and released technical documents in support of non-profit agency growth,
• Created customer/client database,
• Provided thought leadership in the design of communication with potential clients on financial needs assessment.
• Conferred with Director/Founder and Executive Board Members to define 2019 goals/
• Provided Non-Profit Events Management support,
• Prepared and presented agency presentations to clients and staff
• Trained and mentored staff on business and HUD policies
• Developed training plans for new employees and volunteers to create a smooth transition.

Application/Skills: Microsoft Word, Project, Excel, Adobe Acrobat, SharePoint, Project Management, Windows, Business Procedural Documentation. O&M

Confidential, Woodbridge, VA

Volunteer

Responsibilities:

• Assisted DSS workers supporting the daily needs of DSS clients.
• Updated Employment and Career Boards.
• Guided clients in filling out SNAP, TANF and Medicaid applications.
• Responded to requests and questions regarding SNAP, TANF and Medicaid applications.
• Trained clients on accessing data from the DSS network.
• Assisted in resumes and cover letters.

Application/Skills: Microsoft Word, Project, Excel, Adobe Acrobat, SharePoint, Project Management, Windows, Business Procedural Documentation, FAX, Xerox

Background Investigator

Confidential, Woodbridge, VA

Responsibilities:

• Developed, reviewed, reconciled and released documentation for validity and verification procedures for Subject and Source data gathering,
• Created reports and submitted developed findings to Logistics Analysts.
• Interviewed subject and sources for validity and verification of information on SF 85 and SF 85 Security Forms.
• Researched previous background information submitted
• Retrieved, developed, and reported Employment, Residential, Educational, Financial, Law/Criminal records.
• Composed, developed and updated training manuals while delivering technical training to peers.
• Constructed findings via timelines for accuracy.
• Reported developed findings to Logistics Analyst

Application/Skills: Microsoft Word, Project, Excel, Adobe Acrobat, SharePoint, Project Management, Windows, Business Procedural Documentation, JIRA, Release/Change Management

Confidential, Herndon, VA

Technical Writer

Responsibilities:

• Created management level reports and communication summaries related to technology industry incidents such as application (Oracle, FNMA, etc), server (AIX, LINUX, SUN) and Network (TCP/IP) issues.
• Developed communication and training materials, and organized, facilitated, and conducted new employee and ITIL training via Cisco WebEx.
• Develop, deploy, manage and support cross-functional financial databases and related systems and technologies.
• Conferred with Level 1, 2 and 3 support to resolve financial and security incidents.
• Partnered with support vendors, business leads and management teams to develop agency incident communications.
• Managed, planned, scheduled and controlled the release of SharePoint training data relevant to the ITIL environment.
• Planned, developed, wrote and edited technical manuals, guides, and publications for paper and electronic media for use by technical and business audience (s).
• Documented engineering specifications and procedures for applications and other engineered or programmed products .
• Translated technical specifications and procedures into language that can be understood by general public
• Analyzed and released IT/IS applications, actual business entities, and operational sequences to spec out steps.
• Created and delivered communication and training materials, organized and conducted new employee ITIL training via Cisco WebEx and SharePoint.
• Provided monthly scheduling and managing of schedules for project teams for upper management.
• Recommended and revised the release of acquisition and contracting strategies and identified potential impacts.
• Conferred and provide teaming and cross-training solutions for the Command Center.
• Assisted Confidential representatives as requested in source selection activities

Application/Skills: Microsoft Word, Project, Excel, Adobe Acrobat, SharePoint, Project Management, Windows, Business Procedural Documentation, JIRA, Release/Change Management, Oracle, Change and Release Management. SCRUM, Agile

Confidential, Springfield, VA

Technical operations consultant

Responsibilities:

• Provided Z/OS Operational Support to include: active monitoring, IPLs & other operations tasks.
• Supported, identified & reported hardware failures, HMC (Hardware Management Console) issues
• Led a team of operations engineers and trainees in day to day processes.
• Utilized JavaScript, HTML5 backend Oracle Database to support Operations applications.
• Prepared datacenter infrastructure for equipment refresh
• Conferred with Confidential CE for maintenance and equipment troubleshooting,
• Troubleshoot network and mainframe issues.
• Developed, deployed, managed and supported cross-functional datacenter databases and related systems and technologies
• Executed emergency and escalation procedures based on ITIL procedures in the event of power failures or other emergency situations.
• Developed and updated Employee Training Plans and New employee mentoring procedures,
• Developed and implemented contract-centric ‘Career Progression and Job Training Plans’,
• Voluntary Proposal Support,
• Developed business process procedures and training templates, including Email, Status Reporting, Shift turn-over and Statement of Work (SOW)
• Represented the Agency by attending meetings, conferences, seminars, etc. sponsored by CBP and considered as an industry leader in technical field.
• Developed and executed ITIL business process flows
• Worked collaboratively with the architects, development leads, and operations to gather requirements to design and provision infrastructure capabilities that yield a flexible environment that supports the known business and technical requirements to include servers, storage, network (LAN, SAN, WAN, internet), monitoring, backups, automation, patching, and scalability.

Application/Skills: Microsoft Word, Project, Excel, Adobe Acrobat, SharePoint, Project Management, Windows, Business Procedural Documentation, JIRA, Release/Change Management, Oracle, Change and Release Management. SCRUM, Agile, Mainframe, O&M, Data Center Support, TSO, SAN, Solaris, Windows Server

Confidential, Springfield, VA

Project Manager/Team Lead

Responsibilities:

• Developed and led the Project Life Cycle implementation from inception to customer expectation providing PM guidance for the subcontracting entity of the Datacenter Relocation Team.
• Mentored team of systems and application engineers: Distributed Linux/UNIX Analysis, (Red Hat), Windows Distributed Systems, Network Planning and Security, Database and Application Analysis/Migration, Mainframe Consolidation, JAVA, Testing, and SAN Storage.
• Experienced in providing management oral and written communication with the highest levels of management acumen while providing technical leadership to teams
• Managed, monitored and mentored team members to align with agency staffing plans, schedule, and cost constraints and goals.
• Successfully orchestrated DHS/CBP national/international deployment of “Email As A Service (EAAS)” sub-project, conferring with and managing relationships with the following vendors: Microsoft and Verizon.
• Validated and verified ongoing Server/Services, Application, Mainframe updates to the infrastructure “Discovery Portfolio - Master Device Database” database.
• Worked with government leads and subcontractors on ERP implementation for Data Center migrations of Windows, Linux, Mainframe and cross-functional applications.
• Successfully created and delivered special assignment projects, to internal and external customers. (DHS/CBP, Verizon)
• Introduced new enterprise technologies, e.g. Oracle Database, Windows 10, Windows Server 2016, ‘Email as A Service’ solutions to improve availability and scalability. Coded messaging capabilities using SOAP and XML.
• Statement of Work (SOWs),
• Resource Allocation/Planning,
• Identification and tracking of Performance Measures,
• Risk Assessments,
• Networking and Telecommunication Planning Diagrams and
• Status Reporting
• Conferred with Scrum Masters and served as a liaison for CBP/DHS/Verizon to accommodate and facilitate meetings and business controls for CBP Program Offices communications for developing schedules and testing procedures/information sessions.
• Worked collaboratively with the architects, development leads, and operations to glean requirements and needs to design and provision infrastructure capabilities that yield a flexible environment that supports the known business and technical requirements to include servers, storage, network (LAN, SAN, WAN, internet), monitoring, backups, automation, patching, and scalability.
• Compiled and delivered weekly updates of ongoing Project Task Status, Scope and Budget for current and new projects using JIRA and Project Management Tools.
• Administered, evaluated and oversaw the planning and submission of all forms data analysis regarding the CBP Network, Mainframe, Windows and Database devices located in the CBP Newington Datacenter,
• Ongoing communication with Executive Levels and Team constituents, Review and analyze Deliverables, and created Business Processes and Procedures. Represent the Agency by attending meetings, conferences, seminars, etc. sponsored by CBP and considered as an industry leader in technical field.
• Track activities and make necessary updates to the Project documents and System Lifecycle Management databases using JIRA and Microsoft Project.
• Leading to success and originating/evaluating the following:
• Statement of Work (SOW)
• Networking (TCP/IP, UDP, and ICMP)
• UNIX/Linux environment
• Datacenter Infrastructure Tracking Database -
• Master Equipment and Device List,
• Project Issues
• Requirements Traceability Matrix (RTM),
• Information Technology Infrastructure Library (ITIL)
• Test Analysis Report (TAR),
• Work Breakdown Structure (WBS),
• Project Schedule Plans,
• Task Completion Documents (TCD)

Application/Skills: Microsoft Word, Project, Excel, Adobe Acrobat, SharePoint, Project Management, Windows, Business Procedural Documentation, JIRA, Release/Change Management, Oracle, Change and Release Management. SCRUM, Agile, Mainframe, O&M, Data Center Analysis, Configuration Management, Change Management and Remedy

Confidential, Springfield, VA

Senior IT Specialist/Systems Engineer

Responsibilities:

• AIX/Windows/UNIX and Linux administrator for CBP Newington Datacenter,
• Performed daily SAN Storage administration,
• Familiar with and proficient in back-end programming language such as PHP and Python.
• Represented the Agency by attending meetings, conferences, seminars, etc. sponsored by Confidential and CBP and considered as an industry leader in technical field.
• Administered WebSphere and infrastructure,
• Managed the user community activities within the datacenter, i.e. DHS/CBP, Microsoft, Confidential and Verizon.
• Designed file system process and procedures to analytically reduce system errors and provide troubleshooting analysis for TCP/IP, AIX and Linux.
• Conferred with and guided customer/peer community discussions in weekly work meetings which included database analysis, review of system/server outages, Data Center telecommunication/network performance metrics. Focus on success measures and future goal to encourage accurate and successful resolutions.
• Troubleshoot Java components of developer applications,
• Knowledgeable of Java,
• Supervised Microsoft, Confidential, Verizon and Computer Associate vendor access to Datacenter floor by performing standard equipment checks and balances of the work performed.
• Procurement and Asset Management.
• Develop, deploy, manage and support cross-functional datacenter databases and related systems and technologies.
• Experienced in prioritizing, planning, and successfully delivering multiple project.
• Responsible for normal and routine tasks such as: Day to day monitoring of the agency infrastructure utilizing AIX, Tivoli, WebSphere MQMON, Informatica, SAN connectivity, Network and Telecommunication infrastructure and Veritas NetBackup.
• Management of team schedules and document processes for SharePoint portal, Support and physical analysis of Datacenter.
• Upgraded, monitored and supported infrastructure operating systems, file system and SAN Enterprise data storage health for continued and uninterrupted business, and Software Life Cycle peer review assessments.
• Mentored and trained junior team members
• Created processes and procedures

Application/Skills: Oracle Database, AIX/UNIX/Linux Administration, Microsoft Word, Project, Excel, Adobe Acrobat, SharePoint, Project Management, Windows, Business Procedural Documentation, JIRA, Release/Change Management, Oracle, Change and Release Management. SCRUM, Agile, Mainframe, O&M, Data Center Analysis, Configuration Management, Change Management, SAN, Solaris, WebSphere and Remedy

Confidential, Herndon, VA

Project Analyst

Responsibilities:

• Led the development and deployment of S-OX Flow management process to achieve and comply with auditing financial and customer satisfaction objectives.
• Managed customer expectation between Confidential Business, Confidential, Verizon and Microsoft solutions,
• Coordinate pre-execution delivery tasks of the FNMA Restatement Operations Center integration plan by interacting with Developers, Business Leads, and Project Management teams to shake-out and negotiate final deployments.
• Coordinate and direct Confidential information management requirements stemming from customer and quasi-government needs for compliance data/information. Review all requests for system and technology modification for potential risks for users.
• Deployed weekly scheduling of server scripts to execute at predetermined timeframe. Reports were gathered and submitted for customer base and vendors, i.e. Confidential, Confidential, Verizon and Microsoft

Application/Skills: Microsoft Word, Project, Excel, Adobe Acrobat, Cisco WebEX/SharePoint, Project Management, Windows, Business Procedural Documentation, JIRA, Release/Change Management, Change and Release Management. SCRUM, Agile, Mainframe, O&M, Data Center Analysis, Configuration Management and Remedy

Confidential, Fairfax, VA

Project Manager

Responsibilities:

• Defined and executed EBI Center of Excellence Project Office to reach the Confidential Worldwide Shared Services goals.
• Participated in the Confidential Enterprise Data Warehouse Architecture.
• Scheduled resources and provided process and procedural presentations to define team's future goals, provided reviews of upcoming and closed projects within the Architecture Council.
• Conferred with international members to drive key channel initiatives through the Confidential .com route and other media.
• Created and managed team SharePoint site for collaboration.

Application/Skills: Microsoft Word, Project, Excel, Adobe Acrobat, Cisco WebEX/SharePoint, Project Management, Windows, Business Procedural Documentation, JIRA, Release/Change Management, Change and Release Management. SCRUM, Agile, Mainframe, O&M, Data Center Analysis, Configuration Management and Remedy