SUMMARY:

• Over 17 years of experience with planning, developing, and implementing information solutions to address and facilitate business opportunities and growth.
• Focused on problem - solving, cross-functional team management, and business analysis.
• Rounded IT background to include infrastructure management and implementation, software development planning, and operational analysis.
• Associates of Arts - Information Technology

AREAS OF EXPERTISE:

• Budgeting Time / Resources / Money
• Project Management
• Internet / Extranet / Intranet
• Vendor Management
• Business Analysis
• Security / Disaster Recovery
• Leadership
• Cross-Functional Team Building
• Data / Voice / Cellular Management
• Training
• Kaizen
• Systems Integration

SOFTWARE/HARDWARE/SERVICES:

• MS Office 2000-2013, Office 365
• Adobe Acrobat Pro/Photoshop
• HP/Dell/IBM Servers
• MS SharePoint Server
• MS Server 2000-2012
• MS Win 98-8
• SQL Server 2000-2008 Admin
• SalesLogics CRM
• Salesforce.com CRM
• Notebooks/Desktops/Tablets
• Cisco/3Com/HP Switches and Routers
• Mac Networking
• MS Exchange 2000-2012
• Corporate AV Products
• Mobile Services
• Hosted Exchange Services
• Remote Desktop
• TeamDesign
• WSUS Services
• Blackberry/Android/iPhone/Windows
• Deltek Vision
• BlackBerry Enterprise Server
• 3Com NBX/Mitel/Avaya/Shoretel
• Core Technologies

EXPERIENCE:

Confidential, Rockville, MD

I.T. Manager

Responsibilities:

• Complete oversight, maintenance and support of all network devices, user support and vendor management.
• Developed new processes and gap analysis for new company wide project management software increasing marketing, quoting, and accounting efficiencies by 20%;
• Worked with all departments to create extensive training for new ERP system;
• Created an online Asset Management and Helpdesk system reducing support lead times by 50%;
• Integrated new fiber line to increase speeds by 100% and provide redundant, multi-vendor systems;
• Installed new backup enterprise class firewall and VPN appliances and deployed new VPN systems to all users.

Confidential

I.T. Manager, McLean, VA

Responsibilities:

• Developed new processes for data and document management utilizing SharePoint Server 2010 decreasing paperwork handoff by 50%;
• Created an online Asset Management and Helpdesk system and deployed asset tracking software to all systems;
• Negotiated with vendors of MPLS and data network increasing capacity by a factor of 10;
• Upgraded and installed new 64-bit servers and migrated all data including Active Directory to Windows Server 2008 R2;
• Installed new enterprise class firewall and VPN appliances and deployed new VPN systems to all users;
• Installed new Exchange 2010 and Blackberry Enterprise Server and migrating users away from hosted services.

Confidential, Beltsville, MD

Special Projects Manager

Responsibilities:

• Developed corporate vision and long-range plans for all IT systems and mapped in MS Project.
• Managed lifecycle of IT and process based programs including credit card handling procedures through SalesLogics CRM and MS Dynamics 10; off-site backup strategy; document management systems with SharePoint Server; systems overhaul with HP SAN and VMware technology.
• Reviewed billing and system accounts to find waste and reduce paperwork handoffs between accounting and employees.
• Established Best Practices for software upgrades and technology deployments with MS WSUS services and Active Directory, increasing helpdesk response.
• Deployed Field Force Manager with Verizon Wireless phones to provide real-time statistics of deliveries, service techs and sales reps, reducing territory crossovers and vehicle maintenance costs by 25%;
• Negotiated with copier supplier Konica Minolta to provide new BizHub equipment and maintenance contracts in all locations with automated supply and maintenance alerts reducing costs by 45%;
• Migrated from Office 2003 to Office 2007 to enhance productivity through SharePoint and Exchange Server 2007;
• Negotiated with multiple vendors to upgrade 15 Dell servers with HP SAN and HP VMware servers.
• Managed IT staff of four including two helpdesk administrators, one programmer/DBA, and one business analyst.
• Developed strategic alliances with CDW and Verizon to provide equipment and services that aligned with current and future growth demands.
• Planned and implemented redesign of network backbone with Cisco switches, routers and firewalls to increase speed, reduce intrusive programs and improve employee efficiencies with faster program performances.
• Developed corporate intranet and Internet with IIS 7 and Joomla sites providing tools to help employees stay informed and customers a place to better understand the products offered.
• Mentored two helpdesk staff and helped them move onto advanced IT careers with other companies.
• Developed remote access plan with mobile broadband cards so sales reps could provide live quotes in the field while reducing support overhead and eliminating 20% of operational costs;
• Reorganized data and telecommunications contracts to leverage buying power while reducing overall costs by $175,000 over two years;
• Deployed computer asset tracking program to help manage hardware replacement lifecycle.

Project Manager

Confidential

Responsibilities:

• Designed and implemented all I.T. and I.S. projects with the help of MS Project 2003.
• Provided analysis of reporting requirements from executives and management and aligned reports with the abilities of I.T. systems and I.S. skills through SQL Server 2000/2005 reporting tools and Crystal Reports 8.
• Performed complete analysis of entire infrastructure and provided detailed plans for upgrades including impact to employees and the corporate bottom line.
• Reduced reliance on outside I.T. resources and provided same day support with in-house staff instead of 3-5 day support;
• Deployed BlackBerry Enterprise server and developed tools for executives and managers in the field;
• Removed system errors that were causing a mandatory restart three times per day of all servers by standardizing server, desktop and notebook builds.

Confidential

Systems Administrator, McLean, VA

Responsibilities:

• Planned and purchased all equipment through a negotiated contract with CDW, reducing equipment procurement costs and turnaround.
• Upgraded network backbone with advanced HP switching technology to increase productivity of CAD and Adobe/Macromedia developers.
• Upgraded the phone system from a POTS based system to a fully integrated Avaya IP based system.
• Merged telephony and data needs into single system reducing costs by 50% and increasing productivity;
• Standardized printer and computer equipment to minimize maintenance costs and reduce overall expenditures;
• Negotiated contracts with national vendors to provide printer supplies and support while cutting costs by 45%.

Confidential, Fort Meade, MD

Public Affairs Specialist

Responsibilities:

• Provided liaison support between local publications and Confidential soldiers.
• Deployed with Military Police Combat soldiers and provided front line connections between soldier’s local communities and their duty stations.
• Performed combat maneuvers in dessert and jungle environments while working with a team of 15 soldiers.