Table Game Floor Supervisor Resume Bensalem, PA - Hire IT People

SUMMARY STATEMENT:

Experienced and knowledgeable information technology professional with 3 years’ experience seeks to contribute his training and acquired skills within a Tier - 1 technical support and/or help desk role.
Team leader with with excellent written and verbal communication.
Conflict resolution along with excellent customer service has allowed me to move up in my field at an above average rate.
Analytical thinker with excellent organization and planning.
Flexible and adaptive with strong communication and interpersonal skills.

SKILLS:

Adept at providing customer support.
Skilled in systems troubleshooting, installations, and maintenance.
Experience with Microsoft Office, Windows 7/10 OS, OSX, PC hardware support, Antivirus Software, Imaging.
Top customer service and help desk skills

PROFESSIONAL WORK EXPERIENCE:

Table Game Floor Supervisor

Confidential, Bensalem, PA

Responsibilities:

Oversee all gaming activity on assigned tables along with knowledge of and enforcement of all gaming laws and regulations.
Protect the assets of the property and ensure the integrity of the table games.
Monitor cash and chip transactions.
Correct mistakes and settle disputes when necessary.
Verify by signature all clerical transactions.
Provide elite customer service and assist patrons with any requests or concerns.

Surveillance Agent/Help Desk Support

Confidential, Mt. Pocono, PA

Responsibilities:

Responsible for maintaining close surveillance of all gaming and cash-handling areas.
Utilizes necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel.
Protect the assets of the company.
Provide technical assistance and support for incoming queries and issues related to computer systems, credentials, software, and hardware.
Respond to queries either in person or over the phone.
Respond to email messages for individuals seeking help. Install, modify, and repair computer hardware and software.

Emergency Medical Technician

Confidential, Mt. Pocono, PA

Responsibilities:

Emergency Medical Technicians respond to emergency calls to provide efficient and immediate care to the critically ill and injured, and to transport the patient to a medical facility.
After receiving the call from the dispatcher, an EMT drives the ambulance to address or location given, using the most expeditious route.
The EMT-B must observe traffic ordinances and regulations concerning emergency vehicle operation.