SUMMARY:

Analytical, hands - on and solutions oriented Consultant with over 18 years’ experience of IT systems (hardware/software) implementation, integration and support across diverse service industries. Over 7 years experience in designing, implementing, configuring and supporting Dynamics 365 and Office 365 (primarily the Enterprise, E3-E5) environments .

TECHNICAL SKILLS:

Cloud Technologies: Microsoft Dynamics 365. Microsoft 365, Azure.

CRM Tools: Microsoft Dynamics 365, CRM 2016

Communication & Team Collaboration Tools: Exchange/SharePoint/Teams

Productivity Software: Microsoft Office 365/2016, Project, VIsio

OS Platforms: Windows Server 2016, 2012R2 Datacenter, Windows 10, 8, 7

Databases, Migration and Reporting Tools: SQL 2014/2016, SSRS, SSIS Access, Excel, Business Objects, Crystal Reports

SKILL PROFIENCY:

• Several years job role experience as a consultant, in a Consulting practice.
• Sound knowledge of Dynamics 365 OOB functionality, licensing and Office 365 Enterprise licensing.
• Dynamics CRM 2016/SQL installation and configuration.
• Implementation and deployment of SQL/SSRS and SSIS.
• Dynamics CE Online deployment and configuration.
• Understanding of Dynamics 365 Sales, Marketing, Customer Service, Field Service and PSA modules.
• Dynamics 365 Customization and Configuration.
• Requirements gathering and Business Process Analysis.
• Documentation creation for clients, including PowerPoint presentations and Visio workflows regarding functional and technical requirements, design, training…etc
• Reports generation

PROJECT PORTFOLIO:

Confidential, Houston, TX

Dynamics 365 / Office 365 Consultant

Responsibilities:

• Techno-Functional role; participated in requirements gathering, Analysis (Fit-Gap, Project Planning, Requirement Gathering) and Design (FDD, TDD, SDD, Integration planning, Data Migration and reporting) processes, including analyzing front office processes (sales, marketing and customer service) to identify opportunities for improvement to be integrated with project.
• Prioritized and Designing the solution flowcharts for understanding of client and team, deciding on need and use of out-of-the-box features, required configuration and customization for various functionalities and requirement.
• Worked with other key architecture roles to ensure the technology is being applied to meet the business objectives (Applications Architect, Data Architect, etc.)
• Configured and customized Dynamics 365, Sales Marketing and Customer Service Modules with primary focus on Sales and Marketing modules.
• Customized default solution as per requirements.
• New Forms, Views, Fields created.
• New Workflows and Business Process Flows implemented.
• Configured document management integration for SPO, OneDrive and OneNote.
• Drove end-user adoption/training of both Dynamics 365 and Office 365.

Confidential

Techno-Functional Team member

Responsibilities:

• Strategized with stake holders to adhere to company business processes.
• Reviewed overall security of environment and users, applied best practice security methodology by creating custom security roles with a special focus on field security profiles.
• Created and Customized Entities, Fields, Forms and Views
• Implemented Business Process Flows and Workflows as per requirements.
• Worked with Managed and unmanaged solutions.
• Documented functional requirements.
• Post-implementation of Document management integration for SPO, OneDrive and OneNote after Client purchased Office 365 subscription.
• Transition customer from on-premise AD, Email and SharePoint to Office 365 E3 subscription for 1000+ users.
• Configured tenant account with Custom domain.
• Setup Sync via AAD for SSO to enable usage of Dynamics and Office 365 with the same on-prem credentials.
• Migrated Client email and SharePoint to Office 365.
• Configured Skype for Business online.
• Worked on production support activities and trouble shoot issues as and when required
• End-user training (onsite and virtual via Skype for Business)

Confidential

Responsibilities:

• Full Life Cycle implementation of Dynamics 365.
• Techno-Functional Lead role in managing team to deploy new instance of Dynamics 365 with a primary focus on Service Desk to be utilized by Help Desk, and secondary focus on Sales/Marketing modules as well.
• Led meetings with stake holders to gather and review requirements.
• Implemented security roles, business units and teams.
• Created and Customized Entities, Fields, Forms and Views, Dashboards.
• Implemented Business Process Flows and Workflows as per requirements.
• Modified CRM extensions to interface with other systems through message queues and web services.
• Effort estimation for configuration, customization and documentation.
• Experience using standard project tools including Microsoft Project, Excel and PowerPoint.

IT / Office 365 Consultant

Confidential

Responsibilities:

• On-premise Win 2008r2 server management and maintenance.
• Consulted, designed and deployed Office 365 E3 subscription as per client requests 500+ users.
• Created Tenant account in Office 365.
• Setup Office 365 DNS entries in GoDaddy and validated them in the Admin Center
• Setup new users and mailboxes
• Assigned licenses to users based on requirements
• Managed and administered Admin Center tasks
• Handling post migration issues like permissions and password issues for the end users.
• Resolved Tenant technical issues and monitored Office 365 systems.
• Executed and managed Office 365 backend utilizing Windows PowerShell when UI capability was not available.
• Provide post-migration support as needed.
• Prioritized and drove end-user adoption projects of Office 365 and Dynamics CRM.

Confidential, Houston, TX

IT Consultant

Responsibilities:

• Transition organization from on-prem environment to Office 365.
• Consulted and designed cloud infrastructure to cater to client email and collaboration needs via Sharepoint online as well.
• Created Tenant account in Office 365.
• Setup Office 365 DNS entries in GoDaddy and validated them in the Admin Center
• Successfully migrated client onpremise email accounts to Office 365
• Managed and administered Admin Center tasks
• Resolved Tenant technical issues and monitored Office 365 systems.
• Provide post-migration support as needed.
• Prioritized and drove end-user adoption projects for Office 365.

Confidential, Houston, TX

Principal IT Consultant

Responsibilities:

• Brought in to design new infrastructure to replace old existing technology
• Provided strategic consultation during meetings with the board on using technology to achieve business goals
• Created and managed IT initiatives and collaborated with in-house technical staff
• Designed, and deployed a clustered Windows 2008 domain environment, running Exchange 2007 for email.
• Designed, and deployed Sharepoint 2007 for internal and external collaboration.
• Installed, configured and managed SQL 2008 servers.
• Designed, and deployed Lync (Skype for Business now/MS Teams)
• Upgraded the existing Windows desktop operating systems to Windows 7 Professional
• Trained users in new and existing IT systems
• Provided assistance with technical issues, mostly on the server end side of issues.
• Revised existing systems quartely and suggested improvements
• Produced analytical infrastructure reports for review by the CEO.
• Provided after hours support as needed.

Confidential

IT Consultant

Responsibilities:

• Identify client challenges and opportunities for improvements; make recommendations, design and implement solutions
• Provide clients with full range of technical support services for their networks, workstations, remote computing, communications, and Internet needs.
• Provide clients with proactive technology recommendations and solutions.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Provide strong and consistent communication with clients/customers.
• Document work performed and other technical information for clients.
• Learn new technologies and gain experience through education, mentoring with more senior team members, and through exposure to a variety of solutions and implementations.
• Communicate effectively with team members and clients, both verbally and written.
• Offer remote support and consulting services to clients using proprietary Managed Services software (LabTech/Connect Wise/TeamViewer/LogMeIn)

Confidential

Senior Build Release Engineer

Responsibilities:

• Apply the structured company Change Management methodology to Workday implementation projects
• Conduct change management task and deliverable creation activities
• Contribute to a tactical Change Management plan
• Conduct stakeholder analysis, including identification and the collection of demographic/ psychographic information into stakeholder profiles
• Assess Change risks and document mitigating actions; fold Change risks into overall project risk profile
• Develop job impact analysis; populate with people/process/technology changes and mitigating actions
• Create Communications plans between business and dev teams, line-item communications inventories, develop communications content
• Helped create and implement deployment plans in coordination with the business and development team
• Coordinate Change activities within project implementation team
• Report Change task and deliverable status to company project leadership
• Support and engage with stakeholders in Change discussions
• Coordinate information gathering efforts with other specialists, e.g., Business analysts
• Integrate change management activities into project plan
• Evaluate and ensure user readiness
• Track and report issues
• Define and measure success metrics and monitor change progress
• Played a key role in several projects that included design, working the dev team in developing internal web based applications and project management.
• Bridged the gap between Business and Development teams

Confidential

Desktop support technician

Responsibilities:

• Assist in building and configuring complex solutions supporting high availability which are also scalable
• Server and network administration
• Managing shared and replicated storage solutions (SAN, NAS, DFS)
• Assist with the setup and deployment of PCI/HIPPA compliant solutions
• IT Process automation
• Configuration management
• Work collaboratively with desktop support technicians to manage desktop computers and end-user devices
• Perform upgrades, migrations and integration
• Utilize and help improve help desk troubleshooting protocols
• Resolve technical problems through a defined escalation process
• Monitoring hardware and software remotely, providing alerts as necessary
• Implementing and Monitor backup procedures
• On-Call support for Off-Hour issues

Confidential

Senior TSA

Responsibilities:

• Brought onboard to managed a team of technical support assistants in rolling out high speed internet service and offer support via phone in a call center.
• Listen and respond to first contact workers needs and concerns relating to customer complaints
• Call back customers, listen and respond to customers’ needs and concerns
• Provide additional support to team by answering support calls with them
• Part of a team that implemented a solution that cut down hold and response time for customers