PROFESSIONAL SUMMARY:

• A fast learner with a proven ability to prioritize and complete multiple tasks. Highly motivated and very detailed, with over five years of combined Health Administration, EMR, Help Desk, Technical, Customer Service, Support and Data Entry experience.
• Confidential Project Coordinator experience and Confidential experience with data abstractions and measures.
• Seeking to grow in a position that will utilize my professional background, knowledge & skill set.
• With experience providing IT, Instructional Design, Medical, Claims Analyst, Front Desk/Back Office/Inpatient elbow support & various, I am a very adaptable to a constantly changing environment. enthusiasm along with my ability to adapt quickly to challenges will be a great benefit to your company.
• Versatile clinical research professional knowledgeable about coordinating patient information, and compliance documents for diverse clinical trials.
• Highly organized and thorough with good planning and problem - solving abilities.
• Experienced in coordinating schedules, results and documentation.

SKILL:

• Customer support, Medical Record Review,
• Service, Data Entry/Analysis, Office Researching
• Administration, EMR, Revenue Cycle, EOBs
• CPT & ICD-9/10 Codes, and
• Data Entry, Access, Scanning
• Authorizations/Referrals
• Databases, Excel, Scheduling
• Physician billing, Confidential knowledge
• Database, Mail, Scripts
• Scheduling, Registrations, Self-Pay Accounts,
• MS Office, CRM, 55 wpm, 10,000+ kspm
• HMO, PPO, HRA, HSA accounts MS
• SQL, Office-Word, Access, Adobe, Excel, Outlook,
• Dictation, Outlook,
• Publisher, Windows 7, Confidential Abstractions,
• Document management, Reporting, OnBase,
• HMS/MEDHOST, Meditech, eClinical Works
• (ECW), CERNER Rev Cycle - Support
• Inpatient/Ambulatory, EPIC Radiant, OpTime,
• Cerner Edge, Word, User, Works,
• EpicCare, Prelude, Allscripts Enterprise HER, EHR Software,
• Cerner Millennium, Remedy/PeopleSoft Databases
• HIPPA compliance, Medicaid statutes and limitations, Health management
• Professional Licensing, Trainer
• Analytics & Software Support, Help Desk
• Support, ticketing using remedy, Zendesk, Networking, Troubleshooting
• LogMeIn, SQL, diagnostics, hardware, Crystal Reports
• Candidate sourcing

WORK HISTORY:

Sales Operations Representative

Confidential

Responsibilities:

• Responsible for the daily support of the sales function to minimize the administrative work of producers.
• Analyzing and reporting sales data, communicating changes to sales plans, providing knowledge about customers and competitors, communicating pricing data, and managing the operational logistics of sales meetings and activities.
• Works closely with sales and other functional leaders to develop and maintain the operational infrastructure supporting sales recruiting, goal setting, and onboarding
• Troubleshooting order processing issues and producer requests, and sales-related information systems and procedures.
• Working within a pod with a regional and small business (2-99) focus.
• Effective communication within the pod to balance workflow while handling additional regions and working closely with the National SORQ team and individual health plans to include SOS & AE communications

Candidate Care Specialist

Confidential, Nottingham, MD

Responsibilities:

• Schedule candidates for Test examinations, accommodations and queries
• Demonstrate ownership of candidate issues, urgency, and work proactively with internal Confidential 's groups to resolve issues within the agreed SLAs/SLOs
• Identify and report issues resulting in complaints, to improve/enhance processes and procedures
• Process applications and update Department of Health Registry accordingly
• Capturing all candidate contact/pertinent information (as dictated in PII policy) accurately and concisely within the data capture systems, while ensuring data is maintained by utilizing Ops and OnBase for Indexing and performing system queries
• Ensuring that all candidate queries, escalations and concerns are managed professionally, abiding by Confidential 's terms, policies & processes within a Call Center environment

Medicare Member Service Representative

Confidential

Responsibilities:

• Received inbound calls in order to update contact information change primary care physician, prescription pricing premium cost, etc.
• Input data and navigate multiple platforms that contain provider data, member information, authorizations claims and benefits.
• Verified and updated patient demographic and insurance information in the practice management system.

Coordinator/Document Management Specialist

Confidential

Responsibilities:

• Ensured all documents are managed and routed supporting Confidential (r) data collection efforts
• Identified documents and appropriately route and process documents while conducting document indexing and entering data for merges while utilizing OnBase
• Resolved document indexing or routing exceptions. Comply with policies and procedures for document management including standardized naming conventions
• Transmitted documents, organized revisions and tracked changes
• Reviewed document management protocols and user activities against internal records policies and document management standards
• Managed file archival and information retrievals

Help Desk Support Specialist

Confidential, Rockville, MD

Responsibilities:

• Provided customer support through phone calls, email Log me and chat sessions from field staff.
• Troubleshot technical problems that relate to hardware and data transmissions, answer procedural questions and document issue details into customized tracking systems including Zendesk and other propriety software while entering customer information into database.
• Consistently resolved a wide variety of hardware and software issues.
• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
• Developed efficient and effective customer service solutions to diverse and complex business problems.
• Documented all transactions and support interactions in system for future and addition to knowledge base.

Inpatient Cerner Consultant

Confidential, Nashville, TN

Responsibilities:

• Cerner Physician/Nursing Trainer/Clinical/Elbow Support Served as Provider (SWAT) to be on call and available to assist with all issues pertaining to Cerner workflow and application support.
• Multi-unit specialist working with Radnet Radiology and Physician support.
• Conducted one-on-one with Physicians, Nurses & Technicians (Elbow Support) to reinforce workflow as it relates to Compliance for Cerner.

Inpatient Cerner Consultant

Confidential, Lynchburg, VA

Responsibilities:

• Cerner Physician/Nursing Trainer/Clinical/Elbow Support Multi-unit specialist working with Rehab, Behavioral Health, Respiratory, ICU, Telemetry, ED, and Radiology serving as a float to support staff as well.
• Conducted one-on-one with, Nurses Technicians (Elbow Support) to reinforce workflow as it relates to Compliance for Cerner Edge.
• Worked with Hospital Staff to resolve EHR problems improve operations and provide exceptional customer service.
• Managed quality assurance program including on site evaluations, internal audits and customer surveys.

Ambulatory Cerner Consultant

Confidential, Lorton, VA

Responsibilities:

• Trained & Provided Physician and Nursing support during Go Live implementation and transformation to Cerner Confidential .
• Provided elbow-to-elbow support for CPOE, Messages AdHoc, PowerChart, Power Orders, Patient List, Medication Reconciliation, depart process and hardware set up.
• Elbow-to-Elbow support to Physicians and Nurses.
• Supported CPOE, Clinical Documentation, Med Reconciliation, Dragon Dictation, CPT coding, and web-based .

Inpatient Cerner Consultant

Confidential, Nashville, TN

Responsibilities:

• Cerner Physician/Nursing Trainer/Clinical/Elbow Support Served as Provider (SWAT) to be on call and available to assist with all issues pertaining to Cerner workflow and application support.
• Multi-unit specialist working with Radnet Radiology and Physician support.
• Conducted one-on-one with Physicians, Nurses & Technicians (Elbow Support) to reinforce workflow as it relates to Compliance for Cerner

Inpatient Cerner Consultant

Confidential, Lynchburg, VA

Responsibilities:

• Assisted Providers and nurses with placing, modifying and discontinuing orders, medication Reconciliation and Power Notes.
• ATE support for Providers, Medical assistants, and front desk staff.
• Assisted with scheduling, registration, use of the ambulatory organizer, PowerForms and order entry.
• Provided elbow support to physicians, and clinical staff assisting with conversion from Allscripts to Cerner
• Strong emphasis on ensuring that workflow process is carried out efficiently while guiding users on the correct usage of Powerchart, end-users, super users, and support staff during optimizing initiatives Assisted with Confidential abstractions between facilities.

EMR Specialist

Confidential, Frederick, MD

Responsibilities:

• Developed, designed and implemented course curriculum for Military medical professionals on the electronic medical records system.
• Assisted in the development, instructional design and delivery of curriculum such as student guides, quick materials, job aids, scripts, and scenarios.
• Advanced of Department of Health and Human Services EMR and JPATS emergency disaster response medical systems.
• Blended lectures with hands-on demonstration of EHR Software.
• Managed quality assurance program including on site evaluations, internal audits and customer surveys.

Ambulatory Cerner Consultant - Team Lead

Confidential, Atlantic City, NJ

Responsibilities:

• Served as Team Lead and point of contact for on-site consultants.
• Provided Cerner Ambulatory and support to Physicians, Nursing and Ancillary staff.
• Supported clinical staff with workflow and best use between eCW and Cerner while Performing Order Management and full clinical documentation.
• Completed Medical Record abstraction and transfer for entire Hospital system converting
• Documented all transactions and support interactions in system for future and addition to knowledge base.
• Led support team as level-two lead aiding average of 25 users within clinic.

Inpatient Cerner Consultant

Confidential, Port Arthur, TX

Responsibilities:

• Served as Team Lead and point of escalation for 50 employees.
• Cerner Physician/Nursing Trainer/Clinical Support while acting as a Team Lead Multi-unit specialist, working with Radiologist, NICU, ICU, PICU, Telemetry, ED, Rehab House Supervisor direct support while serving as a float to support staff.
• Conducted one-on-one with Physicians (Elbow Support) to reinforce workflow as it relates to Hospital compliance.

Inpatient Cerner Consultant

Confidential, Elk Grove Village, IL

Responsibilities:

• Served as Team Lead and point of escalation Cerner Physician/Nursing Trainer/Clinical Support while acting as a Team Lead Multi-unit specialist, working with Radiologist, NICU, ICU, PICU, Telemetry, ED, Rehab,
• House Supervisor direct support while serving as a float to support staff.
• Conducted one-on-one with Physicians (Elbow Support) to reinforce workflow as it relates to Hospital compliance.

Inpatient Cerner Consultant

Confidential, Portland, IN

Responsibilities:

• Served as Team Lead and point of contact for on-site consultants Providing Cerner Ambulatory and support to Physicians, Nursing and Ancillary staff Supporting clinical staff with workflow and best use between eCW and Cerner while Performing Order Management and full clinical documentation.
• Completed Medical Record abstraction and transfer for entire Hospital system converting.
• Served as Team Lead and point of escalation Cerner Physician/Nursing Trainer/Clinical Support while acting as a Team Lead Multi-unit specialist, working with Radiologist, NICU, ICU, PICU, Telemetry, ED, Rehab, House Supervisor direct support while serving as a float to support staff.
• Conducted one-on-one with Physicians (Elbow Support) to reinforce workflow as it relates to Hospital compliance.
• Trained & Provided Physician and Nursing support within the NICU during Go Live implementation.
• Provided support for CPOE, Messages, AdHoc, Auto-Text, PowerChart, Patient List, Medication Reconciliation, depart process, & hardware set up.
• Elbow-to-Elbow support for Physicians and Nurses, Supported, Dragon.
• Trained ambulatory primary providers and nurses in multiple clinic locations on Cerner Power Notes, message Center, AdHoc, depart process and the overall workflow of assisting patients daily in an outpatient environment.

Inpatient Cerner Consultant

Confidential, Salt Lake City, UT

Responsibilities:

• Cerner Physician/Nursing Trainer/Clinical/Elbow Support Multi-unit specialist working with Rehab, Behavioral Health, Respiratory, ICU, Telemetry, ED, and Radiology serving as a float to support various medical staff.
• Conducted one-on-one with, Nurses Technicians (Elbow Support) to reinforce workflow as it relates to Compliance for Cerner Edge.
• Worked with Hospital Staff to resolve EHR problems improve operations and provide exceptional customer service.
• Managed quality assurance program including on site evaluations, internal audits and customer surveys.

Ambulatory Cerner Consultant

Confidential

Responsibilities:

• Provided Cerner ( Confidential ) just in time to Physicians, Nurses & additional outpatient Health facility resources, thus reinforcing prior and .
• Informational support for the right clinical and operational process behaviors as part of the go-live process Responsible for Elbow Support - one-on-one guidance with all Clinical Staff.
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
• Managed quality assurance program including on site evaluations, internal audits and customer surveys

Inpatient Cerner Consultant

Confidential, Phoenix, AZ

Responsibilities:

• Cerner Physician/Nursing Trainer/Clinical Support for Multi-unit specialist, working with Radiology and Confidential, Telemetry, ED, and Pediatrics - serving as a float to support staff.
• Conducted one-on-one with Physicians (Elbow Support) to reinforce workflow as it relates to PCA and Compliance while acting as a point of escalation contact.
• Participated as a part of the command center Managed quality assurance program including on site evaluations, internal audits and customer surveys.
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

HMS Medhost Support Analyst

Confidential, Ocala, FL

Responsibilities:

• Responsible for providing onsite elbow support to Medical facility staff throughout the registration.
• Provided user assistance to ensure site staff achieve the necessary familiarity and comfort level with the HMS/Medhost ED and utilized and trained users on McKesson and Cerner systems. Registration and Cerner Scanning systems by the conclusion of go-live.
• Performed system analyzation regarding the utilization of system functionality that could include but not be limited to documentation tools, forms, scanning, rules, reports and other new functionality.

Implementation Specialist

Confidential, Baltimore, MD

Responsibilities:

• Multi-unit specialist working with Rehab, Behavioral Health, Respiratory, ICU, Telemetry, ED, and Radiology serving as a float to support staff as well.
• Conducted one-on-one with, Nurses Technicians (Elbow Support) to reinforce workflow as it relates to Compliance for Cerner Edge, Epic Ambulatory System Implementation Support (Per Diem).
• Provided support to Ambulatory staff during 2 phases while trouble-shooting end user issues.
• Assisted with Confidential abstractions between facilities as needed while utilizing Meditech and Epic Resolved Help-Desk Tickets Contributed in Post Go-Live evaluation. Trained and encouraged end users on the use of EpicCare Ambulatory software.
• Assisted with Confidential abstractions between facilities as needed while utilizing Meditech and Epic.

Inpatient Cerner Consultant

Confidential, Terre Haute, IN

Responsibilities:

• Trained & Provided Physician and Nursing support during Inpatient Go Live implementation while also assisting with registrations and revenue cycle issues.
• Strong focus on FirstNet ED & SurgiNet elbow support System support and in ICU, PACU, Radiology and various departments.

Staffing Sourcer

Confidential

Responsibilities:

• Partner with Recruiters and source for high level positions across the Government, Engineering and Information Technology business.
• Utilize multiple sourcing tools and advanced sourcing techniques to identify talent for open requisitions, such as online social networking, cold-calling, traditional networking, Boolean searches, and referrals.
• Source passive and active candidates through various recruiting methods, both traditional and creative techniques, over email and phone.