SUMMARY:

A proficient and highly skilled information technology professional with a broad background in quality assurance, technical support, proposal generation, troubleshooting, business process improvement, implementations/upgrades, and programming/applications development and with project management skillset. A reliable innovator and team player that develops strategies to deliver assistance with newly integrated systems to colleagues. A dependable problem solver who seizes opportunities to formulate new processes, consistently increasing the productivity of a business.

TECHNICAL SKILLS:

SOFTWARE: MS Office, MS Exchange 2010, Amos Connect email system (maritime email system), Refman (dry - dock system) Maritime Workstations (maintenance system) Docmap (documentation system), RAST, OrionPro, Safenet/NS5 (PMS), Seagull CBT, IMOS, Vision, BES admin, MS Outlook . Symantec Backup Exec software 2010 R3, MS System Endpoint Protection, Sophos antivirus, Norton antivirus. Blackberry Enterprise Server (BES). Project Management. SAP, Amos 2 (documentation system), MS SQL 2012, Veritas Backup Exec.

OS: Windows Server 2003, 2008 r2, and 2012 r2. Windows XP, Windows 7, Windows 8.1 and Windows 10. MS Terminal Server 2003. MS Confidential, VMware ESXi 5.1 and ESXi 5.5.

HARDWARE: Dell PowerEdge R910, R720, Dell Blade M620 Servers, Dell M1000 chassis, Dell Optiplex desktops and Latitude E series laptops, Steelhead Riverbed, Dell PowerVault NAS, HP Proliant DL380 series, HP laptops, desktops and printers, Wyse thin client, HP thin client, Blackberry Smart phones, iPhones, Inmarsat Fleet Broadband 250 satellite, Nera/Sailor F-77 satellite, Seatel Vsat satellite, Barco clickshare. Cisco WLC 2500 series

EXPERIENCE:

Confidential, Houston, TX

IT Offshore Engineer

Responsibilities:

• Managed all Cisco 3650 and 3750x switches on the vessels from setting up VLANS, trunking, port security, and to spanning tree for the ports.
• Manage all Windows Server 2008 r2 and Server 2012 r2 with Confidential .
• Managed File servers and print server for the vessels and DC.
• Managed all AD, DHCP, DNS and Domain Controller on all vessels and Datacenter.
• Created images on WDS/MDT for deployment on the desktops on all vessels and office.
• Managed Cisco Wireless Controller 2500 and AP on all vessels.
• Managed Exinda 4830 on the vessels.
• Managed all aspects in the AD.

Team lead

Confidential

Responsibilities:

• Mentored 4 junior IT Offshore Engineers/Desktop staffs.
• Provided and knowledge base to junior staffs.
• Provided documentations for installation/configuration to staffs.
• Managed on-call rotation for off-hours.
• Find/improve way of works/ to better the staffs.
• Weekly meetings with staffs to catch up what’s going on during the week.

Confidential

Responsibilities:

• Managed annual budget of $800,000.00 for hardware and licenses.
• Managed and refresh hardware that are EOL (avg 5 yrs cycle) for vessels.
• Maintained Excel spreadsheet of all new/current inventories.
• Maintained Excel spreadsheet of all EOL inventories for disposal.
• Review/renew contract with vendors.

Confidential

Responsibilities:

• Configured iDRAC on Confidential for remote access.
• Updated firmware and configuration via iDRAC.
• Remote into iDRAC to run diagnostic.
• Configured RAID 1 setup for VM.

Confidential

Responsibilities:

• Created/managed Confidential machines in Windows 2008 r2 and 2012 r2 environment.
• Created Confidential replications between the two hosts for virtual machines backup.
• Created virtual switch for Confidential connections.
• Export/Import virtual machines from one Confidential machine to another
• Provisioned additional LUN if needed on SAN.

Confidential

SharePoint Administrator

Responsibilities:

• Setup/managed PS6400 SAN in the Datacenter.
• Created LUN as needed by BU and Application team.
• Used EqualLogic HQ to monitor I/O performance.
• Updated firmware on Wireless Controller as needed.
• Added/configured extra AP to the vessels as needed.
• Updated firmware on all AP’s on all vessels.
• Monitored usage/traffic on WLC.
• Project was to build the imaging server (WDS/MDT) for the Houston office to support 300 plus users.
• Build WDS on a Windows 2012 r2 Confidential environment on a Dell PowerEdge R910.
• Configured for PXE boot within DHCP server.
• Build images on Dell Latitude laptops and upload to the WDS server.
• Created and setup answer files to automate the imaging process.
• Imaging multiple computers same time from the network.
• Create MDT USB Media for remote offices and vessels with slow bandwidth.
• Hardware refresh on ships included Dell PowerEdge R910.
• Upgraded Server OS from Windows 2008 r2 to Windows 2012 r2.
• Migrated data from old servers over to the new servers.
• Hardware refresh on 40 plus desktops Dell Optiplex SFF 9010 with Windows 7 to Windows 10.

Confidential, Houston, TX

System Administrator

Responsibilities:

• Installed, configured and managed M1000 chassis through iDRAC or CMC for remote connection.
• Upgraded firmware on chassis, blade servers, Equal logic (SAN), and hard drives.
• Replaced hard drives, blade servers or peripherals as needed.
• Configured blade servers for VMware ESXi 5.5 installation.
• Deployed VMware guest servers with MS Windows 2008 R2 or 2012 r2.
• Configured servers for HA, DRS and clustering.
• Worked with PowerVault NAS and EqualLogic (SAN) for datastore via iSCSI connection/initiator.
• Managed all VMware servers environment on the rigs (6 VM per vessel) and office (close to 200 VM). vMotion VM to different hosts as needed for maintenance.
• Managed all VMware hosts/guests thru VCenter and web interface.
• Individually owned the Windows Deployment Server (WDS) project for the Houston office. Installed and configured WDS server to deploy Vantage's custom images to the servers, desktops and laptops.
• Configured DHCP options for PXE boot from desktops and laptops to bring the image down from the network drives.
• Created standard images for desktops/laptops with Windows 7 or Windows 8.1 and uploaded to the WDS server.
• Created bootable USB drive with images to deploy to the rigs along with step-by-step instructions for Electronic Technician to follow.
• Created/author installation procedure for WDS setup/installation and usage.
• Author many documents/procedures for rigs users to follow on many IT tasks.
• Author procedure to use WDS server for imaging new/refresh pc/laptops.
• Project was to build VM servers for application team to SQL database for BI applications.
• Build VM with hardware requirements by application team and install MS SQL 2012.
• Created AD acct for SQL 2012 login.
• Created new database for SQL 2012.
• Backup/Restore SQL 2012 database as needed.
• Created GPO in AD to standardize desktop environment.
• Created GPO in AD to push software installation.
• Setup/managed PS-M4110 SAN in the DC.
• Create LUN as needed for Business unit.
• Used EqualLogic HQ to managed I/O performance.
• Created new Domain Controllers on Windows 2012 r2 to replaced Windows 2008 r2.
• Created new File/Printer server on Windows 2012 r2 to replaced Windows 2008 r2.
• Created new network printers for new file/print server with DHCP reservation.
• Created disk quota on user’s home drive. Set limit to 4 Gb per user.

Confidential, Houston, TX

Sr. IT Engineer Offshore

Responsibilities:

• Upgraded existing VMware ESXi 5.1 to ESXi 5.5 on R720 and M620 servers.
• Configured clusters on the ESXi hosts for each rigs and remote offices.
• Deployed update patches to VMware guests from Update Manager on vCenter.
• Upgraded all VMware tools on all VMware guests.
• Configured and installed Steelhead Riverbed CX-1555 on the rigs.
• Optimized WAN traffics through riverbed.
• Managed Wireless controller and AP’s on 3 assigned rigs
• Monitor traffic on wireless controller
• Setup WPA encryption key on business’s SSID
• Applied firmware updates to the wireless controller and all AP’s
• Able to run initial setup on Wireless Controller
• Installed and configured Symantec Backup Exec 2010 R2.
• Setup backup schedules for incremental and full backup to tape library.
• Gathered reports on backup status and present to manager.
• Restored files/folders from backup for users.
• Worked with data vendor and A/V vendor to build out/expand new space for Engineering and Maintenance department on new floor.
• Reviewed proposal from vendors regarding scope of works and pricing.
• Managed project from beginning to the end.
• Reviewed new equipment/software and users how to use equipment/software.
• Installed and configured Barco wireless clickshare presentation device.
• Upgraded firmware to Barco base and wireless receivers.
• Setup Xerox multifunction copier/printer for email scan, file scan to network drive, and fax.
• Installed and configured MDT server for image deployment.
• Created images to deploy by MDT.
• Created answer file to automate the deployment.
• Created email accounts, DL, and meeting room in Exchange.
• Managed mailbox quota per users.
• Created/managed accounts in BES for users with blackberry devices.
• Worked with Windows Server 2008 r2 and 2012 r2 Active Directory.
• Configured and deployed GPO to individual OU or root forest.
• Worked with Powershell scripts to modify accounts in AD.
• Worked with Powershell scripts to create bulk (1000) accounts and password.

Confidential, Houston, TX

IT Consultant

Responsibilities:

• Worked with ISP vendor to provide 10 MB T1 line for Internet for the office of 20 employees.
• Ran cat5 cables and terminated endpoints for LAN connectivity.
• Setup Cisco Wi-Fi for users and guests connections.
• Implemented Cisco switch and Checkpoint firewall to gain remote access to Vancouver.
• Setup DHCP on Cisco Wi-Fi for workstations and printer access.
• Setup print queue in file/print server.
• Moved users from different OU in AD to another OU.
• Installed/Configured Office Suite Checkpoint firewall.

Confidential, Houston, Texas

Vessel Systems Support Specialist

Responsibilities:

• Held responsibility for supporting IT infrastructure on shipboard for Confidential, with support ranging from software to hardware, email connectivity, satellite issues and data backup.
• Provided tier 2 support to the office staffs in regards to IT issues, ranging from desktop side to the server side.
• Worked with different OU in active directory. Managed client/server environment.
• Oversaw annual review quota capacity and planning/deployment of servers, workstations, printers, scanners and backup.
• Monitored/managed disk space on file servers. Managed TCP/IP, DHCP and FTP servers.
• Identified, troubleshoot and resolved hardware and software problems on servers, workstations, and printers.
• Deployed ghost imaged to workstations and servers using ghost server.
• Developed data migration documentation and implementation documentation for IT team.
• Analyzed systems, servers, applications, and network performance.
• Collaborated with application team on new software implementation. Developed VMware servers to consolidate.
• Worked with vendor to purchase new hardware for upgrade (desktops, laptops and servers).
• Loaded preconfigured imaged on machine for deployment.
• Deployed Windows 7 to all workstations and Windows Server 2008 to all DC and file servers.
• Migrated data from old Windows XP over to new Windows 7 workstations.
• Migrated data from old Windows 2003 server over to Windows 2008 file/print server.
• Setup new printers in print server. Setup Symantec Backup exec for new tape library.
• Renovated current office space to support 50 plus employees. Renovated server room, LAN/Phone cablings, and A/V for meeting room.
• Worked with cabling/phone vendor, ISP, A/V, hardware vendor to expand the office.
• Reviewed budget constraints with project manager to remain within budget.
• Led search for new phone company and phone system to handle bigger staff in the Houston office.
• Worked with local ISP for new PRI and DID for phone system.
• Purchased new Nortel BCM 400 PBX system.
• Configured and setup user’s DID, voicemail, and VoIP for internal connection with other offices around the world.
• Managed/backup user’s account and voicemail on Nortel BCM 400 PBX system.
• Setup mobile/smartphone accounts with Verizon for users.
• Created/managed user’s accounts in BES.
• Configured blackberries and iPhone to synchronize with Outlook.
• Troubleshoot and repair blackberry devices.
• Tested new Symantec backup system in test environment.
• Documented processes and FAQ’s.
• Deployed new backup system to shipboard server.
• Performed routine backup/restore on backup system.
• Managed department/team’s SharePoint site on a 6 months rotation.
• Created new folders as needed.
• Assigned permission/access to users as needed.
• Upgraded/Deployed RAST to the fleet of 140 vessels.
• Migrated Rast’s dbase from old server over to the new server.
• Imported/Exported dbase to the office/ships
• Modified vessel’s ID in Rast ini file to reflect correct vessel.
• Worked with HP Proliant server DL380 for over 10 years.
• Configured and managed iLO on HP servers.
• Worked with Raid 0, 1 and 5 systems on HP servers.
• Led Configuration/management/deployment of Cisco Wi-Fi and Linksys Wi-Fi on shipboard for Vsat broadband Internet.
• Used latest Ghost to created/deployed images to workstations and servers in the office and shipboard.
• Deployed/managed ESX VMware servers.
• Provided leadership and work guidance to junior colleagues.
• Served as lead tech to examine existing network on ships after company acquired new ships.
• Led team of ten techs to implement Teekay’s IT standard on newly acquired ships.
• Implemented new servers, switch, workstations, printers and email systems. Rewired LAN cables on ships as needed.
• Managed user’s licenses and user’s account for Amos Connect email system
• Visited new ships in Korea’s shipyard to implement IT standard hardware and software on shipboard before the ships leave the yard.
• Terminated all cat5 cables in the patch panel and endpoint. Labeled all data jacks.
• Mounted HP Proliant DL380 server, HP switch, and UPS into the HP server rack. Commissioned the Satcom B unit to work with the Amos Connect email system. Completed the project in two weeks per ship.
• Continued to analyze and make recommendations on new hardware/software to ships. Designed and deployed new network infrastructure on ships.
• Created and deployed Windows XP and Windows 7 images using Ghost for workstations on ships.
• Trained ship staffs on new hardware and software.
• Upgraded email system on ships to newer version of Amos Connect.
• Managed and oversaw that upgrade to email system went smoothly without issue.
• Managed file replications in Amos Connect to shore’s database.
• Completed the upgrade on all 130 ships in one year.
• Designed, implemented and administered IT infrastructure of servers, and workstations onboard tanker ships.
• Assumed responsibility for implementing remote email system for tanker ships via satellite satcom B and F units from vendor like Furuno, JRC, Sailor, Nera, Stratos, and NSSL.
• Deployed and managed terminal server farms and licenses on the ships.
• Led team in changing out the antivirus software.
• Tested and documented Sophos antivirus software in the lab.
• Implemented and deployed Sophos antivirus software on 130 ships.
• Completed project in one-year time and under budget.
• Worked on a five-year project plan for server upgrade on all the ships.
• Changed out HP server to next generation whenever ships remained in port. Possessed 24 - 36 hours to change out server and migrated data from old server over to the new server. Tested and documented all applications and functionality are working before leave the ships.
• Migrated email system from old server over to the new server. Ensure all accounts and settings are imported over correctly.
• Setup new print queue on new file/print server for crewmembers to use.
• Traveled to different ports of calls for both domestic and international to troubleshoot IT hardware/software on board the ships.
• When not traveling, working in the office to resolve issues on the ships remotely via email or phone calls.
• Many times have to remote into the ship’s server to resolve issues remotely.
• Ran maintenance check on the server and all hardware on board the ships to complied within Teekay’s SAP.