Tech Support/customer Service Resume
Naples, FL
SUMMARY:
I am an accomplished Unix System Operator with over thirty years experience supporting enterprise - wide Unix systems, which run PeopleSoft applications, VMWare, MicroSoft Office Suite & Windows 7, for a large insurance organization with over 500 users. I have a strong background with various LAN/WAN technologies within the insurance & banking industries.I am seeking a long term position with an organization where I can apply my technical and user support expertise to help improve service level support time and reduce network downtime.
PROFESSIONAL EXPERIENCE:
Confidential, Naples, FL
Tech Support/Customer Service
Responsibilities:
- Provide Excellent Customer Service while troubleshooting network issues with devices and adding new users and PC’s on to the network through Active Directory.
- Upgrade current users to new PC’s and devices as well as software upgrades.
Confidential
System Operator
Responsibilities:
- My responsibilities consist of scheduling the workload, activating and outputting the jobs.
- Handling user requests, as well as running backups (on EMC Backup Systems).
- Tidal, PeopleSoft, Windows 7, Microsoft Office Suite, ServiceWise, VMware, FTP and RIMS are among the software used on a daily basis.
Confidential
Network Technician
Responsibilities:
- Responsibilities included: installing upgrades for system hosts (TANDEM, IBM 3090, with 3725 and 3745 FEP’s); monitoring and troubleshooting with the use of NETVIEW,STRATACOM and DOELZ; the WAN, circuits, devices, PC’s, LAN’s and modems. Extended use of TSO, CICS, MVS and JCL were required.
Confidential
Computer Operator
Responsibilities:
- Data General, DEC/VAX, RS/6000 and Sun Microsystems were some of the various systems used for processing.
- I was responsible for system operations as well as generating reports and distribution, backups and perform first level Help Desk functions for communication problems throughout the hospital.
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