EXPERIENCE:

Technical Support

Confidential, New York, NY

Responsibilities:

• Provide Technical Support to Confidential and Technical Operations Center to ensure continuous 24/7/365 On - Air transmission.
• Provide Technical Support to audio/video feeds through fiber, SDSDI, HDSDI, Ethernet and Satellite RF transmission.
• Monitor, review and obtain logs for Dell OMSA & DSET, CISCO Technical Data, Alerton Ascent Compass, AVCOM Standard GUI v2.9615, Crystal NMC System, Medius, Nagios, PRTG, Solarwinds, Tektronix MTS4000 MPEG Test System, Volicon, WiTBE, Verizon Uplynk CMS, USSI, Level3, The Switch, WeatherTap.com, Radar Lab
• Provide Scientific Atlanta 8860 Antenna Tracking Controller
• Provide support for HP 8563E Spectrum Analyzer
• Provide support for Evertz X-NCP2 Router Control Panel
• Provide support for IRD receivers (Tandberg RX1290, Arris 4460, Arris 4410MD, DSR4520X)
• Provide support for Evertz HDSD9545DLY-PRO HD/SD Bypass Delay System, Evertz HD9084 Caption Encoder Evertz TC Master Inserter HD9010TM
• Provide support for PitchBlue MagnuBOX Automating Delivery Process and Recording MPEG4 AVC, H264
• Provide support for Telos QKT Modem and COMREX Access modem
• Design and create Standard Operating Procedure documents.
• Provide Dell Server management through Dell’s DRAC and OMSA for Dell 1950, 2950, R200, R300, R310, R510, R610, R620, R710, R720, R7610 servers.
• Provide CISCO UCS (Unified Computing Server) Servers (C240-M3, C240-M4, C220-M3) management through CISCO’s CIMC, HUU and SCU.
• Provide HP Proliant Server management through HP iLO (integrated Lights Out) for DL360-95, DL580-95
• Provide support for Evertz 7700 multiframe, 7800 multiframe, 3000 MVP multi-image processor
• Provide daily inspections, document faults and execute repairs on equipment but not limited to data servers, video playout servers, video routers, data routers, encoders, RF transceivers, Time Zone Delay clocks, Master clocks, DIVA Storage Management (Front Porch) and Quantum LTO5 Scalar i6000 system.
• Provide support for GrassValley CP3824 router
• Provide support for Leader LV5800 Multimon (WF/V) and Leader LV5700A Multi SDI Mon
• Provide Support for encoders (CISCO D9036, 9024, D9854, D9850 with PNC GUI PowerVU Plus Network Ctr.), Harmonic 9240 Multichannel Encoders and Motorola BNC MPE94 AVC 5100 and SD/HD 4100A
• Provide support for Raritan UMT 1664, Raritan HubPAC II, Raritan VST246/26 KVM, Microsoft RDP, iDRAC vKVM, CISCO, vKVM, VNC and WebEx
• Provide support for Marshal V-R151Dp-AFHD monitors
• Provide support for Wohler AMP-E8 audio monitor
• Create, document and resolve Service Now/ITIL tickets

Sr. Post Production Engineer

Confidential, New York, NY

Responsibilities:

• Provide support for broadcast and non-broadcast video from Pre to Post-Production (AVID Symphony, Final Cut Studio, Protools 11, AVID Unity/ISIS, waveform/vector, TBC, signal generators, XD-Cam (BlueRay & SXS), HD Cam, Digibeta, HDV, DV, Hi8, ¾”, Canon 5D MKII, Canon 5D MKIII Canon EOS 1Ds, ENG/EFP cameras)
• Provide IT support for CEO, Senior Execs. and NYL’s internal clientel on their On-air/Off-air broadcast to any of the following: NYL’s CATV, internet broadcast, auditorium presentations, remote location conferences and CD/DVD/web content distribution. Design, create & implement short, intermediate & long term IT solutions for NYL’s Studio.
• Maintain, troubleshoot, clone, create and deploy OS images for Xserve, Windows 2008 R2 Server, Windows 2003 Server, Desktop, Laptop, Remote FCP Travel Pak Workstation and Fiber Channel/1Gb/10Gb/Firewire/SCSI RAIDs Provide Level- 1, 2 & 3 Support for desktop, laptop, PDA (Mac OS X 10.4-10.9, Windows 7, Xp & 2000 and iOS 4-8).
• Provide support for Dell Force10 S4820T, Dell Force10 S60, Dell W-AP135, CISCO Catalyst 6500, CISCO 3750G POE series, CISCO Aeronet 1252AG WAPs, HP 2848, 3Com 4924, Qlogic 5800 switches and SonicWall NSA 2600, TZ210 and TZ 170 Gateway routers Provide support for NYL’s Sound Stage, digital dimmer, grip equipment and lighting equipment.
• Provide IT support for Master Control Room, Sony 6000 Panel, Miranda router, Ikegami CCU, Spinnaker, Digital Rapids Provide Server support for A.D., Domain Server, Group Policy, Symantec Backup Exec, Symantec Antivirus Server & Client NAS (Rorke - Galaxy-I, LX1, LX5), SAN (Nexan, EVO, Cybernetics), Rorke LTO3 & LTO5 tape storage Reimage CD/DVD (duplication/replication/printing)
• Provide support for Render Farm (AE, FCP, Cinema 4D, Maya 2011) Design, create, implement a deployable, standalone Remote FCP Travel Pak Editing workstation.
• Provide support for Spinnaker and Digital Rapids encoders during broadcast and non-broadcast productions.
• Coordinate, lead and project manage with 3rd party vendors or freelance contractors for upgrades, integrations & breakfix (Apple, AVID, VCA, Adobe, Autodesk, Tekserve, CDW, OWC, CISCO, Diversified Systems, HP, Dell, Rorke Data, Sonicwall, Sony, Ikegami, Show Sage, Calzone Cases) Provide support for film scanners and flatbed scanners
• Provide personal & workstation printer (laser, inkjet, subliminal - letter, A3, B3) support on HP, Lexmark, Epson, Xerox, RIP Meet/adhere/monitor/document SLAs, corporate policies, asset management and secure data disposal of legacy equipment

Mac/PC Technical Support

Confidential, New York, NY

Responsibilities:

• Provide Level 1 & 2 support (Apple, Dell) for desktop, laptop and remote users (Mac OS 10.4 - 10.5 & Windows Xp)
• Provide Desktop support for Confidential account (American Eagle Outfitters
• Meet/adhere/monitor/document SLAs, corporate policies, AD policies, ticket management, asset management and secure data disposal of legacy equipment
• Provide support for Adobe (CS2, CS3), Apple (iLife, iWork, Pages), MS Office, Outlook, Entourage, Web PDM, Sametime, Apple Remote Desktop, Timbuktu Image, configure, migrate, clone workstations and laptops using Ghost
• Provide software diagnostics, updates, upgrades, installations, integrations, virus/spyware/malware/crapware removal Provide hardware diagnostics, firmware updates, installations, integrations, systemboard exchange, laptop LCD exchange and removals
• Provide personal printer, workstation printer and network printer (laser, inkjet, subliminal - letter, A3, B3, wideformat) support on HP, Brother, Dell, Lexmark, Infoprint, Epson, Xerox, Canon, Konica/Minolta, RIP printers
• Provide EU peripheral support on film/digital cameras, film/flatbed scanners, CD/DVD burners, local RAIDs, docking stations
• Provide software only support for Blackberry

IT Manager

Confidential, New York, NY

Responsibilities:

• Provide support for Broadcast and non-Broadcast Confidential (AVID, Final Cut Studio, Final Cut Server, TerraBlock RAID, waveform/vector, TBC, signal generators, DV Cam, Digibeta, HDV, DV, Hi8, ¾”, EFP cameras)
• Provide Level- 1, 2 & 3 Support for Desktop, Laptop (Mac OS X 10.4-10.5 & Windows 2000 and Xp).
• Maintain, troubleshoot, clone, create and deploy OS images for Xserve, XSAN, Terrablock SAN, Desktop, Laptop and FC/SCSI RAIDs, LAN/WAN Provide support for Adobe CS3 Master Suite, Apple (iLife, iWork, Pages), MS Office, Entourage, Symantec Antivirus and plugins
• Coordinate with 3rd party vendor for upgrades, integrations & breakfix
• Provide personal & workstation printer (laser, inkjet, subliminal - letter, A3, B3) support on HP, Lexmark, Epson, Xerox, RIP
• Meet/adhere/monitor/document SLAs, corporate policies, ticket management, asset management and secure data disposal of legacy equipment

Mac/Win Deskside Support

Confidential, New York, NY

Responsibilities:

• Primary Deskside Support backup to Confidential ’s CEO and Executive Support Provide Level- 2 Support for desktop, laptop and remote users (Mac OS 9.22 - 10.5 & Windows 2000 and XP)
• Meet/adhere/monitor/document SLAs, corporate policies, ticket management, asset management and secure data disposal of legacy equipment
• Provide Deskside support for Confidential internal clientel and external Confidential corporate accounts
• Provide support for MTV’s broadcast & non-broadcast Video Postproduction ((AVID, FCP, Media 100, Premiere, waveform/vector, TBC, signal generators, Digibeta, DV, Hi8, ¾”, EFP cameras) Image, configure, migrate, clone workstations and laptops (Ghost, Powerquest Image Center, Retrospect) Provide support for Adobe (CS, CS2, CS3), Quark, Apple (iLife, iWork, Pages), MS Office, Lotus Notes, Outlook, Outlook Express, Sametime (3.1, 7.5.1), ATT Net Client, Lotus Smart Suite, Timbuktu, Confidential ’s Ayudame, plugins Provide software diagnostics, updates, upgrades, installations, integrations, virus/spyware/malware/crapware removal
• Provide hardware diagnostics, firmware updates, installations, integrations, systemboard exchange, laptop LCD exchange and removals
• Provide personal & workstation printer (laser, inkjet, subliminal - letter, A3, B3, wideformat) support on HP, Brother, Dell, Lexmark, Infoprint, Epson, Xerox, Canon, Konica/Minolta, RIP printers
• Provide EU peripheral support on film/digital cameras, film/flatbed scanners, CD/DVD burners, local RAIDs, docking stations
• Provide software only support for Blackberry Provide support for TokenRing to Ethernet Project for all Confidential

Video production Specialist

Confidential, New York, New York

Responsibilities:

• Provide technical support to Confidential ’s executives and general endusers Provide Level- 2 OS Support for Mac OS 7.0 - 10.1, Windows 2000 and XP Provide Level- 2 Support for desktop, laptop and remote users Provide Deskside support for Confidential Corporate and Confidential ’s subsiduaries
• Provide support for MTV’s broadcast & non-broadcast Video Postproduction (AVID, FCP, Media 100, Premiere, waveform/vector, TBC, signal generators, Digibeta, DV, Hi8, ¾”, EFP cameras) Meet/adhere/monitor/document SLAs, corporate policies, ticket management, asset management and secure data disposal of legacy equipment Coordinate with 3rd party vendor for upgrades, integrations & breakfix (PWR, Tekserv, Mac Mall, Apple, Adobe, Macromedia) Image, configure, migrate, clone workstations and laptops
• Provide support for Adobe, Quark, Macromedia, Apple, MS Office, Outlook, Outlook Express, Timbuktu, Secure Digital VPN access, plugins Provide software diagnostics, updates, upgrades, installations, integrations, virus/spyware/malware/crapware removal Provide hardware diagnostics, firmware updates, installations, integrations, systemboard exchange, laptop LCD exchange and removals
• Provide personal and workstation printer (laser, inkjet, subliminal) support on
• Provide support for Blackberry/PDAs

Video Engineer/Studio Cameraman/AVID Editor

Confidential

Responsibilities:

• Provide video engineering support to live broadcast news studio (monitor and adjust video levels for incoming and outgoing video feeds, coordinate w/ studio director and producer)
• Provide live broadcast news studio camera support (manual/robotic ENG cameras, color balancing, coordinate w/ studio director and producer) Lighting Director for live broadcast news studio (Strand lighting board, maintain digital dimmers)
• Edit news videos on AVID workstations
• Provide support on video edit workstation (Mac OS 8/9, AVID, Digibeta, waveform/vector, SCSI RAIDs)

Producer/Director/Editor/Camera Operator

Confidential, Orlando, Florida

Responsibilities:

• Director of video resume (direct and edit video resume) Lighting Director for video resume Cameraman for video resume
• Production Manager (manage pre to postproduction, camera rentals, lighting rentals, studio & location shoots) Script Writer (create a script based on individual’s resume) Location Scout (scout possible location for studio shoot & onlocation shoot)