Help Desk Specialist Resume Lexington Park, MD - Hire IT People

SUMMARY:

I am a self - motivated person, who can solve problems under pressure and in a timely fashion. I have the ability to communicate with customers and co-workers and the ability to manage multiple tasks. The key to my success is to work hard and to stay focus.

SKILLS:

Use of Microsoft Word, Excel, PowerPoint, Access and Outlook mail
Knowledge in maintaining an Active Directory
Installed and configured Microsoft Windows Vista and Server 2003, 2008 and XP
Use and knowledge of SharePoint accounts and sites.
Many years of office and customer services skills

EXPERIENCE:

Help Desk Specialist

Confidential, Lexington Park, MD

Responsibilities:

Provide customer event support in a fast - paced environment with minimal supervision
Diagnose and resolve technical hardware and software issues
Maintain logs, records and files
Set-up and troubleshoot user accounts and software account, add user account permission within Active Directory, unlock and reset user accounts
Assist in the maintenance and testing of Network Servers
Assist in trouble shoot of VTC issues
Inventory and maintain IT equipment computers, printers, scanners and mobile devices
Perform general administrative duties
Prepare and/or maintain documentation, procedures and methods, including user references

System Analyst

Confidential, Hollywood, MD

Responsibilities:

Create buildouts, manage services and profiles and run reports within Confidential Enterprise Tool (NET)
Create, submit and view MACs within Hewlett Packard Service Manager (HPSM)
Handle NMCI/NGEN order processing, Tech refresh, UIC transfers and service deployments
Answer questions from the customer and their points of contact regarding NMCI/NGEN/CoSC processes and procedures
Attend meetings and training sessions to keep up - to-date on the Confidential ordering requirements

Security Administrative Assistant

Confidential, Herndon, VA

Responsibilities:

Verification and coordination of all visitors entering the office; entering and maintaining visitor information in multiple databases; creating, issuing and tracking of badges
Assisted in preparing correspondence; file and maintain all personnel records, ordering and maintaining office supplies; and other tasking as required by the Government Program office staff
Prepared, tracked and filed Program Access Requests
Knowledge of JPAS, NISPOM and JAFAN
Run JPAS reports on all packages

Support Analyst Shift Lead

Confidential, California, MD

Responsibilities:

Troubleshoot and resolve Tier 1 tickets related to technical and connectivity issues using the customer service support call and logging ticketing system known as HEAT
Escalated advanced technical and connectivity issues to the TIER 1.2 and 2 levels
Handle customers professionally during all interfaces
Maintained a low average handling time to ensure speed or answer service level agreement is met.
Created SharePoint accounts for Users within Active Directory
Performs schedule payroll Server RUNS for different sites utilizing the command prompt
Rest user passwords for various Application and accounts

Rehab Admin

Confidential, Leonardtown, MD

Responsibilities:

Scheduled patients for reoccurring Therapy appointments using the Confidential application
Answer calls in a courtesy manner
Fax Therapist progress reports to Physicians
Assist Therapist with patients, performing specific exercises
Clean treatment rooms and set - up therapy equipment

Intern Computer Technician Assistant

Confidential, Waldorf, MD

Responsibilities:

Troubleshoot Hardware and Software issues on Desktop and Laptop Computers running Windows Environment
Installed and configured Wireless routers on printers
Take and resolve trouble calls from employees

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Help Desk Specialist Resume

Lexington Park, MD

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