End-User Architect Resume

SUMMARY:

Detail - oriented, reliable, and highly qualified Desktop Engineer, VMware end user support and SCCM Package Engineer with over 20 years of experience evaluating, testing, designing, and supporting client infrastructures. Adept at directing a broad range of system administration initiatives while participating in the planning and implementation of IT solutions in direct support of targeted objectives. Solid analytical, communication, problem solving, critical thinking, and technical skills. Currently seeking a position as a SCCM/VMware Administrator or Desktop Engineer by demonstrating all skills, abilities.

AREAS OF EXPERTISE AS FOLLOWS:

VMware Administration
System Administration
Product Upgrades
Server Administration
Workstation Maintenance
Critical Incident Response
SCCM Deployments
Testing/Troubleshooting
Database Administration
Account Provisioning
Environment Virtualization
Infrastructure Management
Desktop Engineering
Architecture Management
Team Collaboration
Process Improvement
Vendor Collaboration
Technical Support

TECHNICAL PROFICIENCY:

Windows XP, Windows 7, Windows 10, Outlook 2013 & 2016, vSphere 6.5, Microsoft SCCM 2012, AirWatch MDM, Dell Wyse Console, HPDM Console, MS Windows Server 2003, PowerShell, Batch scripts, HP and Dell laptops and Desktops

PROFESSIONAL EXPERIENCE:

Confidential

End-User Architect

Responsibilities:

Created and distributed applications, collections, custom reports within SCCM system.
Troubleshot and remediated all failed SCCM deployments and client errors.
Efficiently executed product installations, product upgrades, patch installations and hot fix installations.
Assisted other team members with system imaging, application packaging and testing.
Supported team service requests, break fix and general request from Incident Management System.
VMware vSphere - Supported VDI infrastructure environment that consisted of 200 virtual desktops to provide a cost-effective way for customers to test and use a shared device for a single application or purpose.
Created designated pools of virtual desktops for end user environment
Supported up to 3,000 mobile handheld devices such as iPads, iPhones, and multiple Android devices using AirWatch technology.
Provided 3 rd level support for up to 60 end user technicians in the field.

Desktop Architect Supervisor

Confidential

Responsibilities:

Oversaw daily operations of the six Desktop Architect Group team members.
Performed VMWARE maintenance upgrades within the VPC environment.
Collaborated directly with Microsoft and hardware vendor with research and development of new technology and hardware.
Provided EUT field techs with 2nd level support of technology and hardware.
Performed QA testing with new software and technology that was implemented into the corporate environment.
Provided documentation for new software and new process and procedures.
Performed workstation image development and maintenance using WDS and MDT 2010.

End-User Desktop Support

Confidential

Responsibilities:

Built and deployed end-user devices to include laptops, desktops, mobile devices, printers.
Managed high/critical incidents and ensured tickets were fully documented and resolved properly
Provided Blackberry/Handheld device support and developed processes and procedures for new structure.
Worked very closely with the Desktop Architect team on policies and procedures pertaining to the standard computer-based images.

Confidential, Centreville, VA

IS Support Specialist

Responsibilities:

Held accountable for troubleshooting desktops, laptops, servers, and printers while logging tickets using Lotus Notes and administering two Windows 2000 print servers and one NDPS print server.
Created user accounts in Active Director and Novell Netware Admin, as well as standard images with Ghost 7.5 and managed hardware database for inventory of all equipment throughout the site.
Managed backup server using Arcserve/Backup Exec.
Completed rollout of Windows XP images for Active Directory.
Configured voicemail through Octel using PromPlus terminal client.
Maintained backup for VMX 200 voice mail system.
Worked in conjunction with system administers to administer Citrix Metraframe XP server farm.

Confidential, Vienna, VA

Junior Admin/Desktop Support

Responsibilities:

Created user accounts in Active Directory and Exchange 5.
Built and configured VPN server for remote users.
Administered the print server.
Created Windows 2000 Pro images using Ghost 7.0.
Performed tape backups using Backup Exec. And Arc Serve.

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