SUMMARY:

• Led or participated in +25 Dynamics CRM implementations versions 2011 - 365 (Online & On-Premise)
• Wide skill range on the functional-technical spectrum, performing as a Solutions Architect, Sr. CRM/API developer, Business & Systems Analyst, Administrator & Project Manager
• Fast to see-through heavily customized Dynamics CRM environments, their job sequences & dependencies, Synchronous & Asynchronous aspects, evaluate internal & external processes, and ultimately to suggest the best ways to include new logic

WORK EXPERIENCE:

Confidential, NY, NY

Systems Analyst

Responsibilities:

• Leading the efforts surrounding Dynamics CRM 2016, to enable the Confidential with social offerings such as adult-illiteracy and after-school programs (registration, eligibility, enrollments, attendance tracking)
• Resolving raised issues across the environments, sharing valuable knowledge on matters of speed, infrastructure, networks, Dynamics CRM database & application layer
• Making an end-to-end Optimization plan that has helped to reduce the load times of some heavily-customized forms, from 20 to 5 seconds
• Converting large set of business requirements from program directors to neat technical design, utilizing client-side script developers to create a custom UI for a School Attendance Tracking module in Dynamics CRM, utilizing Angular.js, WebAPI endpoint, and Custom Actions
• Utilizing SSIS developer to develop a robust data integration. Redoing Scribe & WebAPI integrations. Giving KT and training to client’s internal dev staff. Sharing technical knowledge with my core team on the project

Confidential

Development Consultant

Responsibilities:

• Review business requirements and draft out technical design & make billing estimates
• Client facing sessions. Road show presentations & user training
• Enhancing a Custom Donor Engagement accelerator, further “Productizing” it for re-selling purposes
• Integrating Dynamics CRM with Equifax’s API to de-serialize complex XML response
• Implementing Access Teams (individual records’ privileges) via SDK
• Implementing a custom/enhanced audit mechanism via SDK
• Neat, stable and extendible code deliverables that are resilient to system changes & version upgrades, using logic and taxonomy that is easy to understand and maintain
• General configurations for Dynamics CRM servers/installation, database migrations & version upgrade projects (2011 to 2016)
• Dynamics 365 customizations & developments / Some tasks with ADX Portal / some SSRS

Confidential

Sr. Dynamics CRM Developer (Team-Lead)

Responsibilities:

• SDK requirements with a high pedigree of exception handling and minimized operations’ costs
• Registering plugin operations in optimal manners, utilizing early bound, LINQ and advanced libraries
• Providing technical guidance to junior & intermediate Dynamics CRM developers
• The sole developer of a console program that would transform & migrate 5 million records from the existing national Cancer registration database, to the newly customized Dynamics CRM. Because of the vast amounts of mapping logic and different database schema, I have chosen a custom console app rather than utilizing an ETL tool such as SSIS or Scribe, and made use of ExecuteMultiple commands (bulk-processing) with Parallel-Foreach features, making the records’ migration turning fast as it could
• Client facing: joint analysis design sessions with Military Officers, providing inputs and explaining the options and possibilities within Dynamics CRM
• Developing a library of plugins that would perform an array of functionalities such as Case-Assignment logic, tracking Case-history (including metrics of user-performance throughout the Case’s lifecycle), custom validations features and other records’ routing rules
• End to end customizations; entities, forms, ribbons, language packs, solution management
• Developing a complex 2-ways integration between Dynamics CRM and a proprietary interface
• Project facilitated under Agile methodology with me performing end-to-end tasks from server setups analysis, design, customizations and developments; while self-managing myself at a high speed

Confidential, Manchester, NH

Systems Analyst & .NET/CRM Developer

Responsibilities:

• Reviewing business requirement documents (BRDs) and in turn providing easily-digested communications
• Estimating efforts/rewards per each design path, expectations’ management
• Client-side developments via Javascripts/AJAX, SDK.REST, JSON2, advanced OData queries, filtered lookups
• Queue-based & query-based integrations via Scribe, set ups of Scribe servers and Scribe troubleshooting, and some experience with SSIS
• Working on migrating an instance of Dynamics CRM 2011 from Online to Partner-Hosted
• Participating in user authentication replacement from IFD and to adopt 0365
• Increasing the utilization of Jira across the IT department (for internal tasks and project management)
• Making a plan to divide the default root CRM business organization, separating to child-Business Units

Confidential, Tallahassee, FL

Team lead

Responsibilities:

• Worked on Dynamics CRM 2011 implemented by Confidential.
• A safety network whose purpose is to collect and process family related reports of misdemeanors and abuse
• Lead 2 build-cycles upgrades, on a WPF program that was fully integrated with Dynamics CRM Conducted peer-review sessions for various purposes such as analyzing code changes in the scopes of WPF/XAML program, AdxStudio portal and Avaya call-center solution (CTI)
• Analyze and prioritize a backlog of known issues & enhancements between the members of my team
• Used CRM deployment manager & SQL Management Studio, performed administrative tasks

Confidential, NY, NY

Dynamics CRM Developer

Responsibilities:

• Worked on Dynamics CRM 2011that was implemented by Housing Recovery Office (HRO) whose purpose was to collect and process reimbursement claims by residents, for damages made by Hurricane Sandy
• Developed plugins and client-side script functionality
• Developed WinForm application to support a bulk of XML manipulations by the end-users
• Wrote “pilot” ASP.NET application (web forms) implemented through CRM’s IFrame

Confidential

Proprietary Automations developer

Responsibilities:

• Design and develop Windows automations (processes) using a 3-Tier program.
• These automations would be applied on Windows XP machines, mimicking user’s inputs, assuming control over the mouse and keyboard.
• Applying deep and complex screen recognition techniques, tying together custom logic, database calls (T-SQL) and plugins (C# 3.5) with the goal of automating common business scenarios, to increase the speed and efficiency of Sales & Service reps, for clients such as Avis Israel, 012 Telecom, Cellcom Telecommunications

Confidential

Business Analyst

Responsibilities:

• Provided market research, business intelligence & technical inputs to a team of founders and developers, who have successfully pursued a white-label umbrella of financial trading services (trading platform of binary-options). Facilitated JAD sessions towards making a propriety CRM (built in PHP & MySQL).
• Strengthening the decision making and assuming a key role in elevating the small start-up to become a successful business model

Confidential

Trade desk support

Responsibilities:

• Providing 1st and 2nd lines of support for retail traders, mainly in the area of bridge issues across the trading environments.
• Routine monitoring of network and Firewall, A/D and Exchange 2005 server configurations (Microsoft small business suit).
• Providing sound business inputs in the area of marketing automations, newsletter design, daily market reviews, web site modifications.
• Generating new initiatives, for example becoming the first local brokerage to provide trade-algorithm developments to Retail clients, and working with private traders on defining and developing their custom trade-algorithms or indicators.
• Developments were done in MQL4 (procedural variation of C++