PROFILE:

Information Technology professional with experience on Windows Operating Systems for Servers and Workstations, Security Software and hardware and Storage Systems. Working in different industries like Software, Banking and Hospitality and Government Systems on the National Guard and currently in the Coast Guard Auxiliary

TECHNICAL SKILLS:

Active Directory (2008/2012). Design and Administration. Microsoft Windows Server (2008/2012).Windows 7 and 8,. Microsoft Exchange Server 2007,2010 and 2013, Microsoft SQL Server 2005/2008, IIS and SharePoint. Data Ontap, SnapManager. Cisco switches and Routers, Cyber Security and Computer Forensics. TCP/IP protocols like FTP/S, SFTP.

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Analyst

Responsibilities:

• Answer Help Desk calls in a courteous and friendly manner, handle email and in - person requests from all clients;
• Log all trouble tickets as per IT department best practices;
• Prioritize problems, troubleshoot and exercise problem-solving skills;
• Follow-up with clients to ensure resolution is complete and timely;
• Exercise good judgment to assess and escalate requests appropriately;
• Collaborate and work effectively with other members of the Help Desk Support team;
• Work with the Endpoint and Infrastructure teams to diagnose and resolve issues as required;
• Support Enterprise applications;
• Communicate with internal clients and the IT groups about Help Desk issues;
• Maintain Knowledge Base documentation of problem cause, impact and resolution;
• Develop an understanding of the user environment and maintain technical knowledge;
• Handle equipment bookings and setups (laptops, projectors, smartphones, video conferencing);
• Support desktops, laptops, and mobile smartphone devices, including desktop PC hardware setups, and equipment reallocation during office moves;
• Liaise with smartphone service providers for account related matters; and
• Project work and other duties as required.

Confidential

Security Specialist

Responsibilities:

• Protects system by defining access privileges, control structures, and resources.
• Recognizes problems by identifying abnormalities; reporting violations.
• Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.
• Determines security violations and inefficiencies by conducting periodic audits.
• Upgrades systems and Firewalls by implementing and maintaining security controls.
• Keeps users informed by preparing performance reports; communicating system status.
• Maintains quality service by following organization standards.
• Maintains technical knowledge by attending al workshops; reviewing publications.
• Contributes to team effort by accomplishing related results as needed.

Confidential

Systems Engineer

Responsibilities:

• Provide Network design for multiple infrastructure providers.
• System Administration based on Windows Server 2000 thru 2012.
• Cyber security services to Small and Medium business.:
• Design and implementation of Security solutions based on Confidential, MacAfee and Webroot products.
• Network monitoring and remediation of Security breaches.
• Forensic Analysis of compromised devices.

Confidential

Technical Support Engineer

Responsibilities:

• Provide technical support for the Confidential Endpoint Protection, Confidential Mail Security for Exchange And Confidential Mail Gateway.
• On Windows, Mac and Linux operating systems. Coordinate with Security Response the analysis of virus files.

Confidential

Technical Support Engineer

Responsibilities:

• Resolve issues with hardware warranty and provide support on the uses and configuration of SAN (Storage Area Networks) and NAS (Network Attached Storage).
• Provide assistance to customers working on Windows and Linux Systems including Red Hat and Ubuntu.
• File transfer protocols like FTP/S, SFTP. NAS protocols NFS and CIFS and the use of Samba to share NTFS drives.
• Create new knowledgebase articles to capture new learnings for reuse throughout the center.
• Collaborate with other Technical Support Engineers who may need assistance working a case.

Confidential

Technical Support Engineer

Responsibilities:

• Provide timely phone support for high priority issues.
• Analyze, meet deadlines, and problem solve in a product support environment.
• Directly support customers with exceptional verbal and written communication, customer service, and troubleshooting for the Windows Server 2003, Active Directory, IIS, Exchange Server 2003/2007 and SQL server for the archive of messages and files.

Confidential

Network Administrator

Responsibilities:

• Planned and designed TCP/IP, Windows Active Directory Environment. Migration from Novell Netware 6.0 and Windows 2000 domain to Windows 2003 domain.
• Migration from Groupwise 7.0 to Exchange Server 2003. Administration and troubleshooting of Exchange 2003 Servers.
• File Server Migration: Migrated file server from Novell 6.0 one server to another in Windows 2003 domain.
• Configuration of DNS servers Router and switches configuration for Vlans.
• Installation, Maintaining NEC phone system, phone and copper lines.
• Develop Webpages and administer IIS server and Sharepoint.
• Maintaning Zeacom applications for call attendant, call center and voicemail.