SUMMARY:

• Systems Administration & IT Integration *Application Engineering * Technical Support
• Results - oriented and motivated IT professional with over 10+ years experience in IT integration and deployment; programming and design modification; application packaging and distribution along with support, training, and regular reporting the task status to the upper management
• Comprehensive utilization with AdminStudio 2015 to create and modify MSI with custom MST program files.
• Proficient in meeting deadlines and executing projects under pressure through creative problem solving.
• Proven ability to lead using excellent analytical thinking and organizational management skills.
• Expertise in using Windows XP, Windows 7, Windows 10 and Windows Active Directory Environment; SCCM 2016, LANDesk 9.6 and Novell ZENworks 7.0.1.4 for software distributions; Microsoft and Sybase SQL server host databases, and Application Server systems.
• Entrusted by colleagues, superiors, business clients, and customers for integrity, quality assurance, creating a motivational work environment, and providing opportunities for personal as well as professional growth.
• Adeptness at introducing innovative IT solutions for achieving competitive advantage in a global economy.

PROFESSIONAL EXPERIENCE:

Technical Analyst IT

Confidential, Baltimore, MD

Responsibilities:

• Senior technical analyst providing strong assistance with software packaging, deployment, and training to my colleagues.
• High level knowledge for creating criteria query collections for specific deployment types.
• High level knowledge for creating Query reports to evaluate results for a collection.
• Packaging and distributing applications in the Energy space to meet multiple corporate migration from LANDesk 9.6 to SCCM 2016 infrastructure.
• Responsible for completing assigned projects within deadlines and furnishing detailed documentation
• Completing end-to-end application distributions including repackaging with AdminStudio 2015/InstallShield (MSI/MST modification to include custom actions to minimize the utilization of script wrappers to deploy unattended installs and provide clean uninstalls). INNO Script Studio 2.1.0.20, Orca, AutoIt, VBscripts and Batch files for deployments with LANDesk 9.6 and SCCM 2016.
• Providing assistance in defining the technical requirements; evaluating vendor solutions for application creation and deployment.
• Utilizing VMware Workstation 8.0 Hyper-V Virtual machines in packaging and testing.
• Manage, monitor and provide daily resolutions with our software deployment space.
• Packaging application to MSI, INNO Script Studio 2.1.0.20, batch file and VB scripts.
• Deploying software packages in SCCM to requested AD groups, Query or Direct Collections.
• Assist co-workers with package creation to and SCCM deployment.
• P rovide tier III support for incident ticket and high-level support for Office 365 2016 products.

Sr. Systems Desktop Engineer

Confidential, Suitland, MD

Responsibilities:

• Senior SCCM 2007 R3 Administrator.
• Responsible for managing a large SCCM Infrastructure. Includes implementation of design, developing deployment standards for SCCMs Collections, Packaging, and Advertisements.
• Assigned to test and developed the standard template for Microsoft’s updates and Security Patches via SCCM Computer Management Software Updates console tree node with WSUS.
• Create and administer advertisements, programs, collections, and custom reports in SCCM.
• Troubleshoot failed SCCM deployments and SCCM health issues.
• Administer the SCCM tool set back end to keep the system running and healthy, including changes to core components and settings, backups, restores, software delivery, client health, and reporting. Manage and administer SCCM client health including the process of getting clients healthy. Plan, coordinate, and execute product installations, product upgrades, patch installations, and hot fix installations. Identify un-managed systems and take appropriate action to bring them under centralized management.
• Manage and administer SCCM desired state. Perform general SCCM administration and troubleshooting.
• Expertise in SCCM scripting for Collections and Query's with WQL and SQL.
• Providing strong assistance with software packaging, deployment, and SCCM training to my colleagues and upper management staff.
• Assist with developing Windows XP and Windows 7 images using Windows Automated Installation Kit (AIK) to create a unattended OS installation with ImageX and create Windows PE images.
• Packaging and distributing applications in the FDCC space to meet OMB security desktop configuration.
• Responsible for completing assigned projects within deadlines and furnishing detailed documentation
• Completing end-to-end application distributions including repackaging with AdminStudio 9.5, Orca and DOS scripting for deployments with SCCM 2007 R2-Configuration Manager 2007 and ZENworks 7.0.1.4-ConsoleOne
• Overseeing software deployment and issuance of request tickets via Remedy 2010 Management System
• Providing assistance in defining the technical requirements; evaluating vendor solutions for application creation and deployment
• Utilizing VMware Workstation 7.1- Virtual machines, linking Clones, and VMware ThinApp 4.6
• Monitor desktops heath
• Manage, monitor and provide daily resolutions with SCCM software deployments and SCCM discovery inventory. Utilizing SCCM Reporting and SCCM log monitoring.
• Packaging application to MSI using AdminStudio 9 or Orca
• PowerScripts using VBscripts, Batch files to deploy software applications
• SCCM-creating Packages/Direct or Query script Collections/Advertisement
• SCCM-Reporting for resolving deployment issues
• Creating Application Object (Novell ZENworks 7)
• Administering Novell accounts, Workstation Objects, and Application Object
• Overseeing Windows Directory Services(ADS), Novell eDirectory, Remote Desktop Management, Admin Studio v9.0, and Novell ZENworks 7.0.1.4
• Creating detailed documentation; providing training of all engineered packages as well as tiered systems to the company’s helpdesk, operations, and LAN support personnel
• Providing Level II & III support as well as regularly reporting the status to the upper management
• Responsible for assisting the U.S. Census Bureau in migration from Novell Zen Works 7.0.1 to SCCM 2007 R2 as an integral part of the development team

Application Engineer

Confidential, Laurel, MD

Responsibilities:

• Served as the lead engineer for integrating numerous multi-tiered client/ server applications
• Administered Windows Server/Clients, Thin clients as well as multiple VMware clients and Terminal Servers
• Packaged and distributed applications in the financial space using SMS 2003 and Reporting
• Specifically utilized InstallShield AdminStudio 7.5, SMS Installer, and Prism 6.0.1
• Created detailed documentation; provided training of all engineered packages and tiered systems to the company’s helpdesk, operations, account administration, and LAN support personnel
• Provided Level II and III support as well as regularly reported the status to the upper management
• Performed reporting, monitoring, and distribution of applications via SMS

Systems Administrator/ Desktop Administrator

Confidential, Baltimore, MD

Responsibilities:

• Instructed and established company guidelines for Windows NT 4.0 servers and Windows 98 client upgrades
• Maintained current data integrity and files for new/ upgrade company applications
• Provided enterprise-wide systems administration services for corporate email system on Exchange 5.5, running on NT server 4 and IIS 4.0 for web servers
• Provided a wide range of troubleshooting and on-site support services, including basic PC hardware and helpdesk functions
• Performed all aspects of security, troubleshooting, analysis, and design
• Oversaw network configurations include Cisco switches and modular access routers for end-to-end network integration
• Resolved TCP/IP network related problems and Windows NT 4.0 performance issues

Technology Analyst

Confidential, Baltimore, MD

Responsibilities:

• Assumed a leading role during application integration for commercial and custom software on a client-server environment
• Managed and designed software distribution processes to remote company sites
• Oversaw functioning of company’s local and worldwide servers that consisted of 150+ Windows NT 4.0 servers and 200+ Novell 3.x and 4.x servers
• Involved in troubleshooting nationwide system applications on Ethernet/Token Ring networks with Windows9x and Windows NT 4.0 on 9,000+ workstations
• Provided systems analysis, design, implementation, integration, and support for Lotus Notes/Domino
• Rigorous troubleshooting also included IP stacks and IPX/SPX protocols, using a SNIFFER and other required software tools
• Provided solutions for server application performance issues
• Windows NT/9x operating systems; 32bit drivers; TCP/IP, IPX/SPC protocols; HP OpenView DTA and Saber 6.0 for software distributions; Remedy AR System for coordinating workflow; MS Word, MS Access; Attachmate EXTRA Host Access; Lotus Notes e-mail messaging; Microsoft and Sybase SQL server host databases; ODBC, Open Client and Sybase middleware components
• Successfully implemented department-wide standards for Windows NT and Windows 95 workstation rollouts

Computer Service Manager/ Field Technician

Confidential, Easton, MD

Responsibilities:

• Provided hardware and software support at in-house and on-site locations for IBM and compatible computers as well as peripherals including Novell networks (Version 3.11 & 4.x)
• Coordinated with clients and customers for upgrading and installing systems
• Provided helpdesk support via modem and telephone
• Custom integrated software applications to meet customer’s specifications
• Instructed and trained personnel for proficient use on Windows NT/95 systems
• Successfully performed troubleshooting and repair of IBM and compatible/ Windows 95 computers

Application Engineer/ Electronics Technician

Confidential, Easton, MD

Responsibilities:

• Installed, modified, troubleshot, and calibrated logic schematics by applying theory, principles, and mathematical formulas
• Performed PCB schematic drafting by using CAD programs
• Took system specifications and custom tailored the PLC equipment
• Provided technical support by liaising between the company and its customers
• Designed and installed programmable logic cards