SUMMARY:

• Seasoned professional, MBA, CSM, with over ten years’ experience as Senior Project/Program/Implementation Manager.
• Over six years of experience in Product Owner/Manager, Agile Project Manager, ScrumMaster, Agile Coach roles.
• Deep experience successfully delivering enterprise projects, programs, initiatives of differing number, size and complexity.
• Design Products (Fintech, cloud based, device agnostic for small business); Full scope product owner responsibilities in addition to agile coaching & facilitation.
• Manage Lean agile teams - 4 sprints in 16 week releases. Product Owner for billing and back office components in a vendor services platform.
• Includes maintaining backlog & prioritization, creation of user stories/EPICS, Mockups, Testing, reporting
• Developed new business model for international sales channel; presented to Product Marketing management team; mentored travel analyst in set up and support of the new business function

TOOLS:

• Excel
• Word
• PowerPoint
• ServiceNow
• Visio
• MS Project 2003/2007/2013
• SharePoint 2007, 2013, Online & OneDrive
• Jira
• Doors
• Taiga.io
• Asana
• Mantis Bug Tracker

TECHNICAL SKILLS:

Stakeholders: Enterprise wide, domestic & International, business partners & vendors

Methodologies: Waterfall, Lean Agile, Scaled Agile, Agile-Hybrids, PMI PMBOK and Industry Best Practices

EXPERIENCE:

Confidential

Senior Consultant

Responsibilities:

• Short and long-term Confidential assignments for single or multiple (small, medium, large, complex) software application development and delivery projects; clients ranging from startups to Confidential 500.
• Available for roles that include Project Manager, Program Manager, ScrumMaster, Product Owner, Agile Coach, Product Manager, Implementation Manager.
• Based in Northern Virginia (U.S.A) will consider projects requiring travel (extent and location depends on project particulars).
• Can also support remote, telecommute, distributed team working arrangements.

Confidential

Founder, Agile Coach, Product Owner, Agile Project Manager, ScrumMaster, Sr. Dir. Product Offerings

Responsibilities:

• Confidential creates affordable, device-agnostic, responsive design, web (cloud) based FinTech (financial technology) software tools for entrepreneurs, independents, and micro/small business. Confidential is a virtual, work from anywhere company
• As the Sr. Director Product Offerings, I provide the vision and drive the strategy for product offerings. This includes providing deep market understanding, developing and executing strategic initiatives, innovating business models and plans, as well as improving product operations. I plan and coordinate activities around Market and Competitive Analysis; Product Strategy; Product Management; and the Product Investment Plan.
• As Product Owner, I create and manage the product design using a modified lean agile methodology, managing product research, discovery, use of personas, journey maps, mockups, and product experimentation approaches (MVPs, betas, prototyping, simulation) product and feature road mapping, value stream mapping, story mapping, release planning,
• As Agile Coach, Agile Project Manager, and ScrumMaster, I work with an offshore development team to build the products.
• This includes developing vertical user stories, facilitating ceremonies, tracking metrics, creating and prioritizing the backlog.
• Worked with the vendor team to adopt the agile mindset, and rollout agile processes to facilitate the building of the product/features.
• Monitored the development process, financials and progress.
• Provided coaching, and support to improve efficiency and time to market.
• Actively working to lead continuous refinement and prioritization of the product backlog.

Confidential

Governance Analyst & Business Analyst

Responsibilities:

• Worked with the business stakeholders to develop a lean version of project planning and initiation documentation and process for development and roll out of end user computing systems. This resulted in more efficient systems that supported all business groups impacted by the business process. It also supported greater adoption of systems developed
• Bringing innovation to the department through business process redesign to enable the business units to work more efficiently, reduce time to process while retaining control points
• Creation of SharePoint Workflow Tools to automate business processes. Provided training to business groups

Confidential

Project Manager, Program Manager

Responsibilities:

• Provide overall project management support for project
• Work with Technology vendor, Internal business and IT areas to coordinate and manage project milestones, deliverables, risks, issues and schedule
• Manage non-routine and complex processes and procedures
• Create and maintain reports and plans, documentation and other tools as required to manage projects
• Plan and conduct project meetings
• Participate actively in problem-solving process
• Provide overall project management support for program business activities including outreach and training
• Create Business Case, Project Charter and Scope for vendor replacement project as well as other business initiatives/projects
• Work with MHA-Compliance Technology group and the imaging vendors to provide business support of the technical portions of the program as well as coordinate internal resources across multiple functional areas in support of the program
• Manage non-routine and complex processes and procedures.
• Create and maintain reports and plans, documentation and other tools as required to manage projects
• Plan and conduct project meetings
• Craft outreach communications and messages to internal and external audiences regarding the program and implementation. Work with internal compliance and legal groups to finalize for distribution, developed training plan and provided oversight for end customer and internal user training.
• Participate actively in problem-solving process

Confidential

Project Manager / Implementation Manager

Responsibilities:

• Provide overall project management support for clients throughout the migration.
• Work closely with Confidential Product Office and coordinate internal resources across multiple functional areas in support of implementations
• Manage non-routine and complex processes and procedures
• Create and maintain detailed project plans, documentation and other tools as required to manage projects
• Plan and conduct project meetings with client and internal representatives
• Serve as client liaison for all project-related tasks and activities
• Participate actively in problem-solving process
• Review options and requirements with customer and facilitate development of creative solutions if needed

Confidential

Senior Project Manager

Responsibilities:

• Project management utilizing full software development lifecycle using modified waterfall methodology
• Develop, establish and maintain project management deliverables (including project schedules, and progress/status reports, risk management plans, issue management plan, communications plan, cost management plan, quality management plan, schedule/time management plan, scope management plan)
• Manage project communication with Teams, Subject Matter Experts, Stakeholders, Sponsors, Project Owners, Business Partners, and Third Party Vendors (all levels both in Business and Technology groups)
• Manage risk, issues and escalation for the successful outcome of the project
• Create and manage MS SharePoint document repositories and all project communications
• Develop applicable project deliverables pertaining to project definition, planning and initiation and project close out
• Provide leadership and direction to a matrixed team of employees, contractors, business partners and third party vendors; directly managed team of requirements analysts
• Manage and approve team time reporting activities for all activities occurring under the following phases: project definition, planning and initiation, requirements and project close out (including lessons learned)
• Work with PMO to develop best practices and artifacts as they transition from no methodology to waterfall.
• Developed new business model for international sales channel; presented to Product Marketing management team; mentored travel analyst in set up and support of the new business function

Confidential

Product Manager

Responsibilities:

• Gather and analyze market research and competitive intelligence to identify new opportunities and market innovations. Devise corresponding market strategies
• Develop strategic plans mapping how to meet existing product volume goals and expand markets; translate them from business into functional strategies and product ideas
• Work closely with business leaders to advise how to develop and sustain advantages in their space and ensure products exceed business goals
• Perform analysis, present options and recommendations for software applications
• Manage the entire product development life cycle from conception to launch
• Manage cross functional project teams, integration and communication points
• Develop new products and process enhancements