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Customer Support Resume

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PROFESSIONAL EXPERIENCE:

Confidential

Customer Support

Technologies: Sales Cloud, Community Cloud, Apex Triggers, VF pages, Salesforce security, Json/Handlebars/Xml templates, Node.js, NPM packages, Rest API, Heroku apps & Postgres, Salesforce Administration, Zuora (Payment portal system), Rainking (Marketing software), Copado (Salesforce deployment system), and Wave Analytics.

Responsibilities:

  • Implemented Sales cloud for about 70 people for maintenance of leads, Account, contact, products, opportunities and forecast. Did analysis, configuration, and security implementation.
  • Implemented Customer Support which are responsible for taking care of needs of new and existing customer. Implemented this thru profile, permission sets, and customized Visual force pages.
  • Integration for Salesforce app with company’s other system thru import engine.
  • Implementing integration of marketing software Rainking to feed leads to sales cloud system.
  • Responsible for web front app integration with Zuora payment system. Configured payments in Zuora for credit card and checks processing.
  • Managing company’s community cloud thru triggers, visual force pages, and apis. Community cloud app is integrated thru import, export, publication, and item’s API engine. Community cloud uses chatter broadcast groups for communicating messages over all the audience.
  • System builds twice a month using Github, Copado, Mavensmate, and Postgress. Responsible making release documentation and promoting the changes.
  • Automation app for inbound process for identifying item type, validating against playlist, publishing to recipient’s catalog, and chattering out any messages, success, and failures to account’s contacts associated with item. This app submits supplier’s data to USDA (U.S. Department of Agriculture) in their required format.
  • Implemented integration between publishing and export of item data to FDA UDI systems thru XSD transformations and API’s.
  • Knowledge of wave analytics for management analysis of data thru reports.

Confidential

Customer Support

Technologies - Microsoft visual studio (2008, 2010, and 2012), Oracle, WCF, SOAP/REST API, XML, ASP.net, C Sharp, Oracle PL SQL, Packages and stored procedures, Sales force SOAP API, SOQL, Data Loader, Force.com APP explorer, TFS. Sales force App, Profile, Security, Record Types, Standard objects, Custom objects, Formulas, Validation rules, Work Flow, Approval, Case, Solutions, Triggers, Apex, Visual Force, SOQL, XML

Responsibilities:

  • Analysis, Design, Code, and Maintain soap based web services written in .net for data integration between Salesforce.com and Confidential system thru Salesforce API for various clients like Alkermes, Antare, Amarin, Depomed, Duchesnay, Emisphere, Horizon, Ironwood, Kowa, Leo, Pfizer Canada, Prestium, Galderma, Greer, and Vanguard Canada.
  • Worked with Veeva implementation teams for orgwide security, object based access, profile and debugging security issues for Salesforce clients.
  • Worked on workflow rules for implementing custom logic on special needs.
  • Worked on Formula, Validation Rules, and Relationship between objects, Record Types, Create Detail/Edit pages using Visual Force for some custom events in Salesforce.
  • Worked with Greer to make customized app for SalesForce.com similar to Veeva. Wrote custom controllers and extensions for specialized need to be called from visual force pages.
  • Involved in Setup new Org, Security and Access, Standard/Custom objects, Record/Page Layout, Master pick list and making available certain pick list values based on record type, Workflow and approval process, Triggers, Report and Dashboard, Data Export services, Data backup, Org and User customization, Debug user issues like login and data visibility, Role Hierarchy, and Chatter.
  • Created customized reports in Salesforce.com.
  • Automated the data loader processes to update data in Salesforce.com thru a program written in .net.
  • Responsible for support of any data issues in Salesforce.com and Confidential .
  • Analysis, Design, Code, and Maintain consumable soap and rest based wcf in .net for practitioner validation system for various clients like Concur and Inventiv.
  • Created a window based program in c#, .net, oracle for annual FDA ACA reporting in xml which gets posted to FDA gateway by various clients.
  • Analysis, Design, Code, and maintained asp.net based application to support Confidential portal for various applications supported.
  • Acted as data integrations specialist for Confidential and various outside vendors. Created schedulable job to retrieve data from Sales force and transferred it to third party FTP site and get it from there and update back to Sales force.
  • Wrote stored procedures, packages and performed performance tuning for various processes.
  • Involved in code reviews and mentoring junior level programmers.
  • Responsible for data interfacing between third party warehouse management system and sample accountability and direct to practitioner system.

Confidential

Customer Support

Technologies - Visual Interdev 7.0, ASP, ASP.NET, Java Script, SQL Server, T-SQL, Dynamic SQL, Excel, Word, ADO, ADO.NET, HTML, DHTML, HTTP, Visio, Visual SourceSafe, and XML.

Responsibilities:

  • Responsible for Analysis, Design, code, and maintain .net based program for data interfacing and calculations from Awards system to Investran.
  • Responsible for Analysis, Design, Code, and maintain asp.net based website to support Awards and reference system.

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