SUMMARY:

• With over 15+ years of Information Technology experience which spans multiple facets of I/T. Operations and Support.
• Extremely competent and well versed in executive level C - Suite communications in oral and written presentation.
• With the ability and experience in supporting and directing Infrastructure managed services from a Big 4 Vendor standpoint, as well as internal data center support and operations.
• Capable of managing multi-million dollar P&L operating budgets.
• Well versed in managing large numbers of technical.
• And operational staff.
• With vast experience in onshore/offshore support methodologies. Highly proficient in matrix management support and operations, as well as dedicated support models.
• With experience across multiple industry verticals I.E. Healthcare, Banking, Waste Management, Credit Card Processing, Insurance, Retail, Stock and Brokerage Trading, Local Government.

SPECIALTIES:

• Business Transformation
• PMI ACP Agile
• ITIL V3 experience
• ITSM
• Data Center Builds and Migrations (Banking, Insurance, Stock & Brokerage Trading)
• Infrastructure Managed Services (Banking Insurance Waste Management, Retail, Healthcare)
• Client Governance
• SLA and KPI Management
• Contract Management
• P&L Management
• Onshore/Offshore Data Center Management and Support
• Data Center Architecture and Support
• Disaster Recovery Management & Solutioning
• Service Delivery Management and Support
• Program/Project Management
• Delivery Engagement Management
• Mainframe Technical Solution Architect
• Business Development BFSI IT Infrastructure Management
• Data Center Operations and Command Center Management
• ITIL V3
• Management of Unix, Linux, Windows, Mainframe, Storage, Backup, Database, Network, Command Center, Enterprise Monitoring,
• Service Desk Management P1/P2 Incident Problem Change Management
• Ticket Resolution

TECHNICAL SKILLS:

Agile Certified Professional PMI-ACP, Service Delivery Management, Data Center Builds and Migrations, Executive Level Management, ITSM, ITIL V3, Contract Negotiations, Financial P&L Management, Program, Project Management, Infrastructure Managed Services & Delivery, RFP creation and Response, SOW’s International Data Center Support and Management, Disaster Recovery Management, Technical Solution Architecture, Delivery Engagement Management, Mainframe Architecture skills and support, SLA management

PROFESSIONAL EXPERIENCE:

Confidential, San Jose California

Client Delivery Manager

Responsibilities:

• Responsible for Day to Day Infrastructure Managed Services Delivery as well as Primary focal point for Client Delivery, Account Management.
• Primary focal point for Client communications and escalations as well as responding to RFP’/RFI’s Pre Sales Technical Solutioning and client proposal management.

Confidential, CARY NORTH, CAROLINA

Program Director PMO Infrastructure Managed Services

Responsibilities:

• Responsible for Pre Sales, Due Diligence and Transition of new and existing outsourced managed services engagements
• From Pre Sales activity to Steady State operations.
• Responsible for managing and directing solution architects in design, build and implementation of I/T Infrastructure
• Managed Services across multiple towers and disciplines.
• Development of Statements of work (SOW’s). Responding to RFP and RFI’s.
• Presentation of solution to internal and external Senior Management. Participation as a team member in contract negotiations.
• Development of MSA’;s (Master Service Agreements) Focal point on Infrastructure Managed Services PMO processes and designs.
• Directing and leading Transition/Transformation projects from pre-sales to steady state support.

Confidential, HARTFORD, CONNETICUT

Senior Program Manager

Responsibilities:

• Managed a staff of level 1-4 technical staff for an infrastructure managed services engagement
• Responsible for Change, Incident, and Problem Management Support
• Creation of SOW’s for additional services for existing client.
• Development and design of disaster recovery platform and solution for managed services client.
• Contract negotiation for additional services and work efforts
• Responsible for I/T governance and contract adherence, and managing SLA’s and KPI’s.

Confidential, Rockville, Maryland

Principal of Infrastructure Managed Services.

Responsibilities:

• Planning and driving IMS strategy for delivery of managed services for out sourced clients.
• Building infrastructure managed services solutions across healthcare, retail, financial, State and Local government. Development and creation of RFP proposals
• Develop and own the methodology of solution focus areas, supervise the solution options for managed services engagements.
• Develop positioning and advise on mitigation strategies for proposed clients in order to ensure high proposal win ratio. . Reviewing all change management plans of the strategic engagement and advice on the methods/alignment.
• Provide expert consulting on infrastructure managed services platforms (Mainframe, Midrange, UNIX, Windows, Database, Network, Backup and Storage, Help desk, Security, Command Center operations, Enterprise Monitoring).
• Development of transition and steady state project plans for out sourced clients. Development of solution costing models for various engagements.

Confidential, MEMPHIS TENNESSEE

Responsibilities:

• Independent Consulting Data Center Planning and Migration.
• Completed multiple projects and developed project plans for the Confidential ; Data Center feasibility and consolidation study.
• Project planned, managed and consolidated two data centers for the Confidential .
• Primary interface for vendor responsible for consolidating both data centers.

Confidential, Nashville Tennessee

Senior Program Manager

Responsibilities:

• Responsible for the development and building of the Program Management Office.
• Responsible for instating I/T Governance process and methodologies.
• Development of SLA’s and KPI’s for contract compliance and adherence.
• Provided work and Management direction for 70 Technical staff members onshore/offshore.
• Develop and prioritize all change requests submitted by client to Confidential IT IS support team and group them accordingly into small, medium, large projectsPerform all administrative and management task for all employees directly reporting to me.
• Provided 24 x 7 on call management support for all system related issues.
• Conducted weekly operational meetings between client and Confidential for my assigned client.
• Departmental budget management and control of 3M annual infrastructure budget.
• Disaster Recovery Planning, Implementation and Execution Development of Disaster recovery Methodology.
• Executed numerous disaster recovery exercises for Tier 1 - Tier 3 support.
• Identified and design RTO, RPO’s for infrastructure and application recoveryDeveloped Business Continuity Requirements.