SUMMARY:

I possess the following experience: 15 years working with Microsoft software, 10 years of administrative and training, 6 years managerial and 7 years of technical support. I have also held various positions utilizing and expanding on the above - mentioned skills. In those positions, I have trained numerous individuals and group on various customized and Microsoft Applications as well as provided technical support for the software. In supervisory or team lead opportunities, I have utilized my project management and organizational skills to assist my clients.

COMPUTER/IT SKILLS:

Software: Word Perfect, Microsoft Office, VPN, C++, Internet Explorer, Microsoft Outlook, Microsoft Exchange, Quattro Pro, Centura, Netscape, Microsoft Excel, Lotus 123, Citrix, Microsoft PowerPoint, Novell, Adobe Acrobat 5, WAN, Microsoft Word, Microsoft Front Page, Visual Basic, Vantive, Microsoft Access, Microsoft Project, Web Surveyor, People Soft, Banner, WebFOCUS, Adobe Product ( Captivate, Presenter, Professional, Flash)

Hardware: WANG, APPLE MACINTOSH

Operating Systems: Windows 95, NT, 2000 & XP

EXPERIENCE:

Confidential, MD

Information Specialist

Responsibilities:

• Provided administrative and computer support to the Commander and First Sergeant of the Aircraft Generation Squadron.
• Managed Orderly Room and staff, special projects and training. Trained new personnel on various computer applications.
• Developed training materials to assist with OJT and upgrade training. Supervised team of 5 specialists for various military operations.
• Provided assistance to personnel within the squadron.
• Documented technical updates and changes for LAN and mobile computer system.
• Developed personnel management access database and portable computer system to be used in the field.

Confidential

Project Manager

Responsibilities:

• Responsible for overseeing the online training program, including the assessment, plan, implementation, facilitation, tracking and day-to-day operations.
• Works with all staff to ensure that online training goals are accomplished and helps facilitate successful online meetings.
• Also responsible for tracking participation of various training initiatives along with assisting the Meetings and Technical Assistance & Training Departments in setting up, marketing, and coordinating online events.
• Process all training records after conferences.
• Maintain and edit meetings website.
• Provide low level technical support to staff.
• Assist with training staff on new technology and onboarding of new staff members.

Confidential

Online Training Coordinator

Responsibilities:

• Responsible for overseeing the online training program, including the assessment, plan, implementation, facilitation, tracking and day-to-day operations.
• Works with all staff to ensure that online training goals are accomplished and helps facilitate successful online meetings.
• Also responsible for tracking participation of various training initiatives along with assisting the Meetings and Technical Assistance & Training Departments in setting up, marketing, and coordinating online events.
• Process all training records after conferences.
• Maintain and edit meetings website. Provide low level technical support to staff.
• Assist with training staff on new technology and onboarding of new staff members.

Confidential

Trainer

Responsibilities:

• Provided training to Georgia Department of Driver Services personnel on new system being released.
• Provided training in person at various sites.
• Trained using customized training materials (all skill levels) and quick reference guides for users to address needs of client.

Confidential

Instructional Designer

Responsibilities:

• Developed customized training materials (all skill levels) and quick reference guides for users to address needs of client.
• Developed web based, instructor led and combination training materials (Adobe Captivate, Professional, Flash) .
• Worked closely with subject matter experts to experience to ensure accuracy of training content.
• Provided project management services for assigned training development projects.
• Assisted various team members with training design and implementation.

Confidential

Trainer

Responsibilities:

• Provided training to Suntrust Bank Wealth Investment Management personnel on new contact management system being released.
• Provided training via Microsoft meeting.
• Developed customized training materials (all skill levels) and quick reference guides for users to address needs of client.

Confidential

Battalion Application Trainer

Responsibilities:

• Provided technical support on ARRISS applications, Microsoft office, Lexmark MFC, network connectivity and other systems as needed.
• Provided field training to personnel at various locations.
• Developed customized training materials (all skill levels) and quick reference guides for users to address needs of client.

Confidential

Trainer

Responsibilities:

• Provided training to local clients throughout the metro Atlanta area.
• Learned various applications to provide field training to client’s personnel at various locations.
• Developed customized training materials (all skill levels) and quick reference guides for users to address needs of client.
• Trained clients on various Microsoft and custom applications.
• Provided training on various soft skills.

Confidential

Trainer

Responsibilities:

• Trained provisioning and helpdesk teams on new application.
• Provided training to all new department employees.
• Assisted with development of instructional materials and guides for teams.
• Worked with team leads to identify areas of improvement and provide training.
• Trouble shot account configuration issues.
• Requested access accounts for new and old applications all employees.
• Developed and implemented training plans for various software projects.
• Worked with teams to meet deliverable deadlines and coordinate dependencies.
• Updated and reviewed technical information added to knowledgebase.
• Designed and maintained custom LMS used to maintain training records for all software training.
• Performed skills assessment, develop and implement training resolution.
• Provided training on various soft skills.

Confidential

Trainer / Help Desk Liaison

Responsibilities:

• Oversaw, managed and facilitated in-house training computer software training program for faculty, staff and technical support staff.
• Developed infrastructure for in-house application training program (website, LMS, online class evaluation).
• Taught various computer applications to included Banner, Microsoft Office Suite, Computer Fundamentals, Lotus Notes email along with various special applications.
• Co-Facilitated Web FOCUS training session(s).
• Designed custom materials used as user training, technical guides and job aides. Operated, and maintained onsite computer and mobile training facility.
• Designed and maintained custom LMS used to maintain training records for all software training. Worked with teams to meet deliverable deadlines and coordinate dependencies.
• Updated and reviewed technical information added to knowledgebase.
• Provided level 3 technical support to technical support staff.
• Provided assistance to Banner project as needed.
• Oversaw and implementation of Lotus Notes installation and training.
• Provided training on various soft skills.

Confidential

IT & Banner Trainer

Responsibilities:

• Oversaw, managed and facilitated in-house training computer software training program for faculty, staff and technical support staff.
• Developed infrastructure for in-house application training program (website, LMS, online class evaluation).
• Taught various computer applications to included Banner, Microsoft Office Suite, Computer Fundamentals, Lotus Notes email along with various special applications.
• Provided training on various soft skills.
• Co-Facilitated Web FOCUS training session(s).
• Designed custom materials used as user training, technical guides and job aides.
• Operated, and maintained onsite computer and mobile training facility.
• Designed and maintained custom LMS used to maintain training records for all software training.
• Developed and implemented training plans for Banner software implementation project.
• Worked with teams to meet deliverable deadlines and coordinate dependencies.
• Updated and reviewed technical information added to knowledgebase.
• Provided level 3 technical support to technical support staff.
• Coordinated training facilities for Banner teams.
• Provided assistance to Banner project as needed.

Confidential

Trainer

Responsibilities:

• Facilitated training for college personnel and students on peoplesoft software at various campuses.
• Developed customized training materials (all skill levels) and quick reference guides for users.
• Assisted Technical Applications Center team with various projects as needed.