Computer Support Specialist Resume

PROFESSIONAL EXPERIENCE:

Confidential

Computer Support Specialist

Responsibilities:

Responsible for all onsite service and support needs
Workstations, Thin Client, Laptops, Servers, Printers, Networks, and vendor specific Hardware and Software, Physical Security & Access Control.
Assists with network server administration functions, Plan and executes tasks in conjunction with other system managers.
Tracking, maintaining and updating asset inventory.

Confidential

Desktop Support

Responsibilities:

Duties include but not limited to Installation of Computers and printers, hardware trouble - shooting and repairs including Network infrastructure, Including, mobile device support, first level LAN and WAN networking, and Server support Ordering parts and inventory control of all On-site equipment, Hardware/Software Installations, preventive maintenance, on all equipment in accordance with manufacturers specifications
Provided support for standard approved software including, Microsoft Office suite.

Confidential

Data Center specialist

Responsibilities:

Duties include but not limited to Installation, basic configurations and decommissioning of servers switches and network gear.
Respond to system administrator requests for racking and maintaining server equipment and environmental aspects of the data center.
Respond to data center outages as needed and escort vendors’ technicians
Maintain records of all equipment
Perform basic repair to basic components and maintain comprehensive workflow and ticketing system.

Confidential

Contract Associate

Responsibilities:

Duties include but not limited to, P.O.S. Equipment; computers, printers and scanners including Network infrastructure, Fixing issue over the phone, Troubleshooting.
Register Installs, Servers IBM, Self-Checkout Terminals, Printer Troubleshooting, Lexmark, Zebra, Printronix, NCR and Epson.
Hand scanner Troubleshooting, NCR SYMBOL and Motorola.
Debit Reader Troubleshooting, VERIFONE and INGENIC.
Equitrac Technicians; primarily, dispatched for Installation and support on a Professional line of products, Primarily, in the legal market.
TouchPoint Console and an Alpha Terminal and Page Counters. Equitrac is primarily a cost-recovery system.
Law firms, for example, can recover costs by using our equipment and software a variety of ways: by counting printed pages, by tracking scans, by evaluating faxes and controlling copiers to name a few.

Onsite Computer/Hardware Support Engineer

Confidential

Responsibilities:

Support Engineer; Provides technical support and troubleshooting to network, Laptop/desktop, Printers and/or systems hardware and software, as they relate to maintenance of personal computers and related systems.
Installs, configures, and upgrades computer hardware and software.
Data Centre monitoring, Physical security and access control, Perform preventative maintenance in data center according to schedule and ensure effective working of mechanical building systems, Maintain a written record of each event to ensure that all documentation and procedures were utilized correctly.
Monitor the operation, status and condition of all building equipment and systems including HVAC, UPS, and cabling, cooling infrastructure
Analyze equipment and perform repair as required Contact technical personnel as required by critical outage procedures. Follow guidelines established for the contacting of technical/critical personnel
Maintain inventory for equipment keep records of warranty for all equipment, Perform basic repair to basic components and maintain comprehensive workflow and ticketing system.
Receive packages and equipment. Schedule the shipping/receiving to accept packages.
Hardware Repair Engineer, Providing computer systems and services integration products, technology and services to educational institutions in the state of Maryland and Virginia. Duties include but not limited to, all Dell warranty repairs, Installation of Computers, printers and hardware
Responsible for Spartan customers in the metro DC. Area, regarding hadware and software Installations and Repairs, of P.O.S. Equipment; computers, printers and scanners including Network infrastructure
Assist Sprint/Nextel with Migration, at their Reston Virginia headquarters
Install new desktop and laptop PC’s, load image on new PC. Transfer user’s data from old PC.
Duties include but not limited to Installation of Computers and printers, hardware trouble- shooting and repairs, Ordering all Compaq and H.P. warranty parts and inventory control of all On-site equipment.

Confidential

Customer Service Engineer

Responsibilities:

Confidential C.S.E., providing technical services in DC and the Maryland area including but not limited to Desk top computers, laser and impact printers, Confidential . and Memorex/Telex controllers, as well providing 24/7service for Confidential ’s P.O.S. ( point of sales) customers

Confidential

Configuration Tech

Responsibilities:

Working on a number of accounts as a consultant with Confidential, Assisting there clients on various projects.

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