WORK EXPERIENCE:

IT Computer Technician\ Service Desk Support Analyst

Confidential

Responsibilities:

• I perform and am accountable for Deskside and Service Desk functions, providing resolutions to over 23,000 civilian, contractor and Military Pentagon customers, on site and around the globe. Having absorbed the PFPA, AT&L and POLICY IT support groups, we are the central desktop support with 13,000 users on site. I resolve NIPRNet (L1) and SIPRNet (L2) issues remotely. Disa issues.
• I troubleshoot: WAN/LAN, Windows XP and 7, MS Office 2003 - 2010,Telecom, Wireless, Laptops, Desktops, installing network Printers, troubleshooting printing issues, Media converters, cabling, KVM’s, accounts across domains and many servers. We manage settings for software and hardware, ICompass, Java, Mobikey, DCO, Outlook, e-vault, Lync, VTC, V-apps, Software center on Dell and HP desktops and laptops. Troubleshoot Xerox and HP MFP and printers, desktop scanners and assorted peripherals.
• I user administrative tools, such as Active Directory (ARS). Modify and maintain accounts on servers as needed: Data-Armor, Maximo, Black Berry-BAS-BEZ, Lync to name a few.
• I troubleshoot, VPN, Citix, GINA remote software accounts and connections. I maintain Remedy 7.6 and 8.1 queue’s at acceptable levels while meeting SLA’s and PKI’s, and delivering excellent customer service.
• I have the responsibility to train new technicians and associated teams, as needed. I am called upon as an SME to solve difficult issues on escalation. I am tasked with bi-weekly visits of over 30 Pentagon Suites to assist customers with issues or answer questions and train one on one.
• I have Trusted Agent status and reset NIPR and SIPR token pins on CAC and Token cards. I recover, update certificates in DISA and modify, DEERS, Outlook entries, RAPIDS for PIV and certificate, PKI issues. I work with active client and 90 meter on the local side. We use Dameware Remote access to NIPR/SIPR systems and Domains, to change, configure, install or instruct users. We are compartmentalized, so I work with information assurance, risk management and a more than 20 groups and numerous third party vendors. The list is extensive.
• I share information, update files and disseminate information and training via DCO chat, Lync, email or printed documentation and collect the same. During peak transitions, server migrations and degradations, I can work 20+ issues a day, for weeks at a time.
• I currently work a day schedule0600-1500; however I do cover nights, weekends, double shifts and whenever and wherever necessary to maintain 24x7x365 undisrupted service to the DoD and the warfighter.

Confidential

Production Team Lead

Responsibilities:

• I began as a tech and promoted to team lead after 2 years, so have experience working with an assortment of shop equipment hoists and hydraulic systems, hand, electric/ cordless power and pneumatic tools, specialty tools, fasteners, associated hardware and torque tools. We assemble and mount shelters with Communications and multiple RAID server rack systems Secret and Top Secret; we built network racks from the ground up. We install Dell power Edge servers, UPS’s laptops, NetApp FAS 20XX and DS14K, install and wire Cisco’s, Cat 5 and 6, fiber and additional power cabling and support equipment. We protect the system by installing a bank of uninterruptable power supplies (UPS) and Gen-sets.
• This is an ISO 9001:2008 and an SEI CMMI Maturity Level 3 rated shop. We made modifications to military Tactical Vehicles, such as the 1152B HMMWV, (up-armored). As a team lead, we follow schematics, drawings and verbal instructions to build, upgrade, and modify parts and equipment to; form, fit, and function. The finished product is the US Army’s DCGS-(Distributed Common Ground Systems) Enabled ACT-E (Analytical Control Team- Enclave) housing next generation equipment in, Military Intelligence, Surveillance and Reconnaissance.
• We also have taken the initiative to inspect and service the 1152 HMMWV’s and 15Kw Generator sets to the 10/20 standard. I lead Production teams and perform inventory and personnel management functions. I work with a variety of software’s and am proficient with MS Office suite. I create and updated spreadsheets and scheduling as needed. I plan, maintain and cycle HAZMAT, MSDS books according to regulations. Charged as the ERT Lead, I respond to hazardous chemical and controlled energy events. I control, contain, neutralize, and dispose IAW State and Federal guidelines.
• I inspect all installations including DAGR, (Defense Advanced GPS Receiver) ELPARS (Enhanced Position Location Reporting System) and SINCGARS (Single Channel Ground and Airborne Radio System) RT-1523 VHF Radio systems, antenna and amplifiers. I the perform Quality Control, testing and approval on work performed. I install 3 Phase power components feeding DC and AC load centers and environmental control units for cooling and heating...
• We bring these systems warfighter in a timely manner. I am trained in sand blasting and industrial painting using CARC (Chemical Agent Resistant Coatings), required for fielded tactical Vehicles. I also perform equipment maintenance and repairs on site. I am CPR/First Aid/ AED certified. I am currently pursuing a BS Degree in Technology at DeVry. I am CIS certified, HVAC auto, and have a Military and a class B civilian driver’s license.

Field Service Engineer

Confidential, Glouster, MA

Responsibilities:

• I am factory certified and was responsible for variations of VIISta High current HC/HCP/HCS and VIISta Medium current 810 HP/EHP/XE/XER/XP, Ion Implant equipment onsite.
• I maintained on board processors and software, tuned beams, performed PM’s, upgrades, software and hardware.
• Trouble shot equipment problems, digital, analog, Fiber optic, pneumatics’, Computer, RAID, Windows, NCS, IAN.
• I also worked on roughing, makeup, turbo and cryogenic pumps and gauges on 5.00e-7 scale vacuum systems.
• I assembled and replaced all types of sources and graphite’s. I worked with the various gases Boron Trifluoride, carbon, arsine, phosphine, carbon, Germanium Tetrafluoride , nitrogen, oxygen, argon, hafnium, molybdenum, mercury, voltages to 800 Kev and vacuum Leak-checkers.
• I utilized diagnostic software and schematics, created and closed work-orders and updated Varian and IBM databases.
• There were many disciplines at work in Ion-Implanters.
• C alled to serve building systems for army Intelligence.

Sr. Technician

Confidential, Manassas, VA

Responsibilities:

• I worked in the in a 24 X 7 work environment in a Class 10 clean room, I Maintain a safe workplace, perform PM's and repair 300 mm semiconductor manufacturing equipment, Quality assurance and quality control.
• I am Vendor certified to perform Preventative Maintenance, calibrations and Repairs on the following equipment: Tel: ACT 12, ACT 8 and Lithius clean tracks High and low voltage.
• ASML MS-92, QML steppers, ran ASML Twin-scans in the 365, 248, and 193 nm wavelengths. Hitachi: CD-SEM 8820, 8840 and 9300, critical dimension- scanning electron microscopes, to 50 -10 KV AC.

Sr. Equipment Technician

Confidential, Hudson, Massachusetts

Responsibilities:

• I worked in the Engineering, Photolithography area, a 24 X 7 work environment in a Class 10 clean room, I Maintain a safe workplace, perform PM’s and repair 300 mm semiconductor manufacturing equipment, Quality assurance and quality control. I am Vendor certified to perform Preventative Maintenance, calibrations and Repairs on the following equipment: Tel: ACT 12, ACT 8 and Lithius clean tracks High and low voltage. ASML MS-92, QML steppers, ran ASML Twinscans in the 365, 248, and 193 nm wavelengths.
• Hitachi: CD-SEM 8820, 8840 and 9300, critical dimension- scanning electron microscopes, to 50 -10 KV AC. Accent: Q6 and Q7 registration tools. 408 Volts AC. Axcelis: M200 and M300 DUV cure/ RF/ magnetron anneal tools, 50 to 4.5 KV DC. I also supported equipment in the Sulfa like, air handlers, PID's, electrical and chemical, electromechanical controllers and diagnostics. Laser light sources by Clymer Laser. Documented and followed up issues and troubleshot using Schematics, Fab Drawings, Assembly Drawings and BOM's. I supported a variety of systems running Windows, UNIX, MS suite. Applications like, EPD, MES, ETI, SPC, SAP, MATREQ, GeRM, LDI, AMHS, MDM, Data Navigator, DPA, MESSWR, and MESQDR.
• In addition, I ran diagnostics and operational software on specific equipment. Operated in a Class 1 Clean room. I traveled to Arizona, California and Massachusetts. We used various types of equipment to mass-produce the smallest, fastest cost effective microprocessors. I used scopes, multi meters as well as specialized calibrating equipment and software. I also used basic and specialty hand tools to disassemble portions of the equipment, perform alignments and do system checks.
• There was more of the hand tool usage here. The Disassembling, repair, and Preventative Maintenance for out of warranty equipment and perform troubleshooting to board level as required. I repaired and calibrated robots, PCB and controllers. Maintain switches for water, chemical, stepper, servomotors, belts, gears and vacuum, pneumatics, many types of bulbs, RF, magnetrons, wave-guide, terminators, RF filters, mercury and Xenon bulbs and calibrated uniformity. Skills: electronic troubleshooting, MS Windows, MS office, various software’s on various equipment

Sr. Desktop Technical Analyst

Confidential, New York City, New York

Responsibilities:

• I repaired and setup Compaq, IBM, HP, and Apple computers, laptops on various platforms, WIN 2000, XP, N.T. 4.0 and MAC OS, TCP/IP, DNS, DHCP, WINS and VPN technologies. I performed bench work on IBM laptops. Disassemble, repair or upgrade existing systems.
• Coordinated the roll out new software, laptops, and desktops and assisted with training. I worked up to and maintained a 97-100% SLA, up from the 40% when I took over the site.
• I used SAP for inventory and Remedy for call management.
• Peripheral support included but was not limited to, Printers, Scanners, hand held devices, imagers, data backup. We supported users on site or traveling via telephone and Networking.