PROFILE:

• A Dynamic professional with 11+ years of IT experience in handling various global project engagements for major applications and provide directions to team to align AS/400 technology solutions.
• Expertise in Software Development Life Cycle (SDLC), Change Management, Business Analysis, Client Engagement, Vendor/Stakeholder Management, Telecom, Insurance & Pharma domains.
• 11+ years of experience in AS/400. Certified AS/400 (iSeries - RPG, CL, SQL, ILE, DB2, OS/400) Specialist.
• 3+ years of onsite experience in USA ( ). H1 Visa valid till Aug, 2018.
• Business analyst with proven ability to successfully work within full software development lifecycle to identify best business, organization and operational solutions.
• Good knowledge of DWBI (Data Warehousing & Business Intelligence).
• Good Understanding of Big Data Concepts, IBM Cognos, IBM WBM (WebSphere Business Modeler), Mediation (Aricent),, Data Stage, Oracle CRM, PACS - Provisioning & CRM System, PCRF, GGSN, FX (Billing), NMS, BI, FTA (First Time Activation
• Experience in Service Assurance Domain which includes Alarm and Fault Management, Performance Management, SLA Management and Trouble Ticketing
• Experience in SDLC techniques like Waterfall, Agile Methodology and JIRA (Project Management) tool.
• Extensive knowledge in Telecom End to End Solutions involving COTS product like PACS, Confidential, Siebel CRM, Kenan FX, Comptel Mediation, Middleware (TIBCO, TUXEDO), technologies like Java/J2EE, XML, Operating system (Sun Solaris, UNIX, Linux).

TECHNICAL KNOWLEDGE:

Domain Knowledge: CRM/Telecom, Insurance & Pharma

Programming Languages: AS400 - RPGLE, CL, DB2, RPG, ILE, SQL/400, C, C++, Java

Specialized Products: PACS, Mediation (Aricent), IBM Cognos, IBM WBM (Business Modeler), Data Stage, Oracle CRM, PACS - Provisioning & CRM System, PCRF, GGSN, FX (Billing), NMS, BI, FTA (First Time Activation), Confidential /DPI (Integrated Customer Management System), Plant System, HSI Pharmacy, Omnidocs, iDOC & FileNet

Integration Technique: SOA, XML over http, FFM (File Format Messaging), MQ Series, PCML etc.

Methodologies: PMP, PMSS, IBM Global Delivery, IBM SDMS’ (Solution Delivery Management System), SDLC - Agile, Iterative Approach, Waterfall, Modified Waterfall etc.

Database skills: DB/400, SQL/400, DB2, Microsoft SQL Server 2000/2005, Oracle 10g/11g

Internet Skills: PHP, HTML and JavaScript

Mail Service: MS - Exchange Servers 2003/2007 & Lotus Domino Servers.

Change Management Tools: Aldon, Turnover, CMS

Rational Tools: Clear Quest (CQ), Clear Case (CC)

Management Tool: MS Project, PAW (Project Authorization Workflow)

Monitoring/Reporting/ Ticketing Tool: Maximo, ISR

Analysis techniques: Pareto Analysis, Root cause, GAP Analysis, SWOT and Six-Sigma.

Other Tools/Packages: IWR (Internal Work Request), Quality Center, Citrix Heat System, Clarity, SDA, RLU (Report Layout), Hawkeye, File Format Messaging (FFM).

Server OS/Open Systems: AIX, Linux, Microsoft Windows 2003/2008 Advanced Servers

PROFESSIONAL EXPERIENCE:

Confidential

Technical Specialist, Functional Consultant

Environment: Software: AS/400, Java & Oracle

Responsibilities:

• An experienced team leader with ability to initiate, manage cross functional teams multi-disciplinary projects.
• Manage the operational & technological aspects of project requirements based on timelines, budget & Scope.
• Projects involves enhancements, trouble shooting, bug fixing and maintenance of system involving AS/400 - RPG, DB2, CL, and Java.
• Validating requirement, participating in Steering Committee Activities, Assist with project plan validation to support implementation strategy.
• Ensures adherence and maintenance of the defined project schedule and plan
• Monitor project progress, identifying and resolving project issues and assisting in overseeing development of high quality deliverables
• Define requirement attributes and facilitate their use throughout the project.
• Communicate the Projects status to all stakeholders (internal or external) using IBM’s Standard Formats/Tools: Dashboard, Issue Tracker, PCB (Project Control Book) etc.
• Highlight any internal and external dependencies with IBM internal teams & business users and their impact if not closed on time.
• Ensure Quality Adherence.
• Manages the assigned resources to ensure on-time completion of planned tasks and Identify & mitigate the issues and risks in timely manner.
• Deliver positive client experiences through work products that are accurate and analytically sound.
• Consult with others to ensure accuracy of information provided to clients honors or adheres to commitments made to the client.
• Proposing solutions to client for upcoming projects with an intent to derive business for IBM.
• Deliverable validations, UAT (User Acceptance Testing) Offer to customer and sign-off.

Confidential

Onsite Coordinator/Technical Specialist

Environment: Software:

Languages: RPG400, RPG ILE, CL400

Database: DB2/400

Responsibilities:

• Closely worked with CLECs to understand business and Developed/Streamlined the process to automate new AS/400 based software requirements ( Confidential product) for Verizon landline business acquisition in existing Confidential repository.
• Identify appropriate representatives for each stakeholder group and negotiate their responsibilities.
• Work with the project manager, product manager, and/or project sponsor to document the product's vision and the project's scope.
• New System enhancements, trouble shooting, bug fixing and maintenance of system involving RPG, DB2, CLLE, and Java.
• Understand functional and technical aspect of customer reported issues.
• Work allocation within the team members.
• Was involved in providing AS400 s to fresh resources, as well as other regular s to the project team.
• Participate in recruitment Drive for the project.
• Mentoring the team members.
• Elicit requirements using requirement gathering sessions (RGS) with impacted teams
• Work with the information gathered during RGS.
• Participate in requirements prioritization and negotiate priorities to resolve conflicts among project stakeholders (such as business, product management, and IT).
• Define requirement attributes and facilitate their use throughout the project.
• Guiding onshore & offshore team members during first phase of the project so that they can succeed in their respective roles. I conducted number of Technical knowledge sharing sessions for the team..
• Created detailed technical checklists that can be used by team to create build documents.
• Performed Coordinator tasks like Offshore and Client coordination, Issue resolution, improving processes and implementing process where needed.
• Proposing solutions to client for upcoming projects with an intent to derive business for IBM.

Confidential

Senior Developer & Team Lead

Environment: Software:

Languages: Java, RPG400, RPG ILE, CL400

Database: DB2/400

Responsibilities:

• Worked as a Team Lead for Plant Module. I have been effectively able to manage the work responsibilities for the Maintenance project, as well as executed Enhancements for the same.
• Performed Shift Lead responsibilities which involve taking care of whole project during shifts, making sure customer issues are acknowledged within SLA and distribute them across functional teams, gathering status and send it across project management.
• Played responsibilities of Customer Advocate for major customers in Confidential project.
• Projects involve enhancements, trouble shooting, bug fixing and maintenance of system involving RPG, DB2, CLLE, and Java.
• Have been involved in providing AS400 s to fresh resources, as well as other regular s to the project team.
• Involved in new recruitment process for the project.
• Understanding functional and technical aspect of customer reported issues.
• Work allocation within the team members.
• Mentoring the team members.
• Analysis of the problems and providing the fix.