Costumer Service IT Specialist/Helpdesk Resume IL - Hire IT People

KEY I.T. & COMPUTER SOFTWARE SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, IL

Costumer Service IT Specialist/Helpdesk

Responsibilities:

Confidential

Sys admin / network admin

Responsibilities:

Moves adds and changes to networking equipment and servers
Network/systems implementation of viable systems security policies and procedures
Fiber optic and Ethernet cabling
Set up of and configuration of NAD (network attached devices)
Data, systems, user’s evaluations, audits and reviews
Migrate and deploy IP telephony equipment
Networking switching routing and troubleshooting (mostly Cisco brand equipment)
Set up firewalls, LAN/WAN networks
Monitor and track controlled access programs to ensure appropriate implementation of security policies
Network infrastructure maintenance and inventory
Track Report and documents all incidents and changes
Installation, configuration and deployment of Windows Server (2003-2016 versions)
DHCP configuration and administration on server and on NAD
DNS server implementation and administration
Print services administration in AD and local
Active directory implementation configuration and administration

Confidential

Systems admin / end user support (desktop support)

Responsibilities:

Onsite and remote end user support
Conduct vulnerability analysis and risk assessment studies of planned and installed information systems
End user IT costumer support (complains and escalations)
End user VOIP support (Shoretel HQ)
End user legacy telecom support
Active directory admin users, groups and objects
Cell phone administration and deployment (VMware AirWatch) Android, Win mobile and IOS
Servers admin (MS server 03,08, R2,2012 virtual host VMware ESXI)
Server data storage support (Sinology’s and HP)
Server ILO (HP)
Security violation assessment and documentation
Network support route switch and t-shoot
Antivirus (Trend Micro and MacAfee)
MS office support (MS office 2013, 2016 and 365)
Remote support (Deamware, windows remote desktop and skype)

Confidential

IT Field Technician

Responsibilities:

Tech support printers responsible for on multiple campus technical needs (Cicero School District 99).
Supported MS Surface Tablet PCs (Pro 2 & 3) and Acer Chromebooks.
Break/Fix troubleshooting.
Remote tech admin (ticketing system for Confidential ).
Fresh service admin (ticketing app for Cicero school district).
FM Audit administrator (managed print services).

Confidential

Desktop Support

Responsibilities:

Desktop Support - Windows Mac OS and Android OS.
Mobile operating systems support - (IOS, Android, Windows).
Active Directory Admin
Switch routing and troubleshooting networks (Cisco and non - Cisco network equipment).
Firewalls, switches and other networking technologies.
LAN trafficking auditor (Wireshark).
VMWare, Hyper-V and other virtualization technologies.
Windows Server (2003, 2008 and 2012 R2) installation implementation and administration.
Security administrator - Trend Micro office scan admin in charge of 500+ users and devices.
Security tools used - Deepfreeze, Malware bytes, Process hacker, Reanimator, combo fix, hijack this, adware cleaner, Ccleaner, TCP view.

Confidential

Desktop Support Technician

Responsibilities: